04 Sierra Inst Cluster Malfunction

[JMH0112]

My 04 Sierra inst cluster quits working at times. Cold seems not to be a factor. Works OK at 4 degrees F, seems to not work in 20's or 30,s. At times will resume working after a short period, longer at other times. When not working, driving over rough roads doesnt bring it back up. Hasnt quit while driving,just when it sits unused for a time,say overnight. Anyone else have a similar problem? Any service bulletins from GM? Thanks

[bobcat5544]

I need to know what the Last 8 digits of your VIN is and the mileage. You may be covered under a warranty for the cluster

[JMH0112]

I need to know what the Last 8 digits of your VIN is and the mileage. You may be covered under a warranty for the cluster

 

 

Miles are 55866. Last 8 of VIN are 4E223446. Thanks

[bobcat5544]

Good new is it is covered by factory for 7 years or 70,000 miles

 

Document ID# 2037454

2004 Chevrolet Chevy K Silverado - 4WD

 

 

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Subject: Special Coverage Adjustment-Instrument Panel Cluster Gauge Needle Functions #07187A - (11/08/2007)

 

 

 

Models: 2003-2004 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT

 

2003-2004 CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE

 

2003-2004 GMC SIERRA, YUKON, YUKON XL

 

 

 

 

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THE SERVICE PROCEDURE IN THIS BULLETIN HAS BEEN REVISED. IN A SMALL NUMBER OF VEHICLES, THE GAUGE SWEEP TEST MAY NOT ALWAYS CONFIRM THE CONDITION. PLEASE REVIEW THE SERVICE PROCEDURE IMMEDIATELY.

 

 

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DUE TO PART AVAILABILITY, THIS SPECIAL COVERAGE IS BEING ADMINISTERED IN PHASES. YOU WILL BE NOTIFIED AS EACH ADDITIONAL PHASE IS RELEASED.

 

CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE DEALERSHIP TO ARRANGE AN APPOINTMENT IF THEY BELIEVE THEIR VEHICLE HAS THIS CONDITION. THE CUSTOMER IS BEING ASKED TO PROVIDE THE VIN SO THE IPC CAN BE ORDERED IN ADVANCE OF THE SCHEDULED APPOINTMENT. THIS WILL ELIMINATE THE NEED TO KEEP THE VEHICLE OVERNIGHT. DEALERS ARE TO OBTAIN THE VEHICLE MILEAGE WHEN SCHEDULING A SERVICE APPOINTMENT. THE VEHICLE MILEAGE WILL BE REQUIRED WHEN PLACING AN ORDER FOR THE IPC.

 

Condition

Some customers of 2003-2004 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles have reported that one or more of the instrument panel (IP) cluster gauges stick, flutter, or become inoperative. This may cause inaccurate readings, including the speedometer and fuel gauge.

 

Special Coverage Adjustment

This special coverage covers the condition described above for a period of 7 years or 70,000 miles (110,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

 

Dealers are to replace the instrument panel cluster after the condition has been verified. The repairs will be made at no charge to the customer.

 

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 28, 2007 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 28, 2007, must be submitted to the Service Contract provider.

 

Vehicles Involved

Involved are certain 2003-2004 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles built within the following VIN breakpoints:

 

2004 GMC Sierra 41100001 - 41435571

2004 GMC Sierra 4E100002 - 4E403758 your vin 4E223446

2004 GMC Sierra 4F100005 - 4F269047

2004 GMC Sierra 4Z100001 - 4Z900747

[airbalancer]

O great have a 140,000km my just stop working today, everything with the needles stop working but the lights are fine

Would this be the same problem?

[star2323]

I'm seeing a similar thing on my '03 2500 HD Silverado X-Cab 8.1 with Allison.

 

Sometimes when I start the truck all the gauges with needles do not move at all. They are seem stuck at the bottom. Usually if I restart the truck a few times the gauges start working again.

 

 

Can you run my VIN and see if you find anything? The truck has 56K on it. Last eight of the VIN are: 3E121959.

 

Thank you

[gexline21]

I'm seeing a similar thing on my '03 2500 HD Silverado X-Cab 8.1 with Allison.

 

Sometimes when I start the truck all the gauges with needles do not move at all. They are seem stuck at the bottom. Usually if I restart the truck a few times the gauges start working again.

 

 

Can you run my VIN and see if you find anything? The truck has 56K on it. Last eight of the VIN are: 3E121959.

 

Thank you

 

Well your truck is covered under the special policy (any 03-04 truck is) but your VIN shows a warranty block due to a Salvage Title eff 01/01/05 - i dont think any dealer is going to cover any warranty issues on your truck as GM probably wont pay them back. Your probably going to have to buy the new cluster and pay to have it programmed. Sorry.

[gexline21]

O great have a 140,000km my just stop working today, everything with the needles stop working but the lights are fine

Would this be the same problem?

 

its probably the same problem, since your close in miles to the policy coverage you can probably call GM customer asst and tell them you where having the problem off and on for a while but just didnt know it was covered under warranty and they might cover it under warranty.

[star2323]

Well your truck is covered under the special policy (any 03-04 truck is) but your VIN shows a warranty block due to a Salvage Title eff 01/01/05 - i dont think any dealer is going to cover any warranty issues on your truck as GM probably wont pay them back. Your probably going to have to buy the new cluster and pay to have it programmed. Sorry.

 

Dam that sucks. Is there a reference number or something on this special policy? I'm call my dealer and see what they say.

[star2323]

Nevermind. I see the information in an above post. Stupid me.

[kryiane]

My 2004 Silverado 1500 is having the same problem. I'll drive down the road and the needle will slowly fall to 0 and my speed hasn't changed.

 

Can you run my VIN and see if you find anything? The truck has 68776 on it and I would like to do something fast. Last eight of the VIN are: 41324396

 

Thank you

 

 

Called GM and they tell me that my 2004 Silverado is not covered by this . They say that my VIN number doesn't fall into the numbers that are covered. ???????????????? I am having the same erratic behavior as the other trucks in this year. One day it will work and the next it says I am going 15 when I am going 70. Why is my truck not included????