2020 GMC Sierra infotainment problem

[Eddieluc23]

My 2020 GMc sierra keeps searching for my phone to charge. The phone icon keeps blinking the little green connection sign and it seems to be killing my battery. I brought it to the dealership and they had to reprogram the truck. That worked for about 2 weeks and now yesterday it started back again. They also changed my battery while at the shop.

[GMCustomerService]

On 3/8/2024 at 12:33 PM, Eddieluc23 said:

My 2020 GMc sierra keeps searching for my phone to charge. The phone icon keeps blinking the little green connection sign and it seems to be killing my battery. I brought it to the dealership and they had to reprogram the truck. That worked for about 2 weeks and now yesterday it started back again. They also changed my battery while at the shop.

This is certainly not what we like to hear, Eddieluc23.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2020 GMC Sierra not recognizing the connection to your phone. To do so, please send an email to [email protected] with ATTN: Eddieluc23/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
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[Niklasbraun]

On 3/8/2024 at 7:33 PM, Eddieluc23 said:

My 2020 GMc sierra keeps searching for my phone to charge. The phone icon keeps blinking the little green connection sign and it seems to be killing my battery. I brought it to the dealership and they had to reprogram the truck. That worked for about 2 weeks and now yesterday it started back again. They also changed my battery while at the shop.

Sometimes resetting the infotainment system to its factory settings can do the trick.
Also, if you can, try connecting a different phone to the system to see if it's still acting up. That way, you can figure out if the problem is with your phone or the car's system.

[Eddieluc23]

So, I got into the shop again and they ended up replacing the theft deterrent module. So far this seems like it resolved the problem