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New Truck Satisfaction Survey Paper

mountainbiker

By mountainbiker
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mountainbiker New Member

mountainbiker

Posted
Posted

Got my "Purchase and Delivery Satisfaction Survey" paper for my new 2006 chevy silverado from chevy in the mail today, the salesman told me I would be getting this in the mail and showed me a copy of it and also which block I should check off "completely satisfied" right down the line. What`s the point :confused:

Dyabolical Enthusiast

Dyabolical

Posted
Posted

All I can say is be completely honest. Most dealerships will do almost anything to keep a completely satisfied C-Sat, otherwise they can lose stock rights. For instance when the SSR's were being shipped out, the amount each dealership recieved was based in part on their CSAT.

 

But yeah, if a dealership treated you poorly, let GM know and they will take care of it. I purchased a Cavalier a few years back. Had a flat tire on the way home from the dealership. I put on the spare, drove back and asked for a new tire. The sales manager said it wasn't covered in the warranty.....so i filled out the CSAT on his desk with him watching and mailed it from the post office box right in front of the office.

 

6 weeks later i recieved a letter and voucher in the mail from GM saying oil changes would be free for as long as I own the vehicle and that the first replacement set of tires would be free, curtesy of the dealership. :confused::mad:

 

 

 

Really changed my opinion on how those CSAT's are considered.

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