New Gen Onstar

01z71 · September 11, 2006

On My '04 Onstar told me I would have to pre-pay for 3 years of service in order to get the "Free" Upgrade to the new generation of Onstar since my vehicle was still in warranty.

Now, when I was purchasing some minutes the lady at Onstar told me to just take it into the dealer and they owuld upgrade it for me.

Has anyone else had this service performed or am I going to take it in and get hit with a huge bill for the upgrade?

Thanks Guys.

MS3DALE · September 11, 2006

Its a little long but here's the bulletin on this subject.......

Document ID# 1821023

2004 Chevrolet Chevy K Silverado - 4WD

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Subject: Information on Upgrading Certain OnStar Generation 4 and 5 Analog/Digital-Ready Systems to OnStar Generation 6 Dual-Mode (Analog/Digital) #05-08-46-006F - (04/25/2006)

Models: 2003-2004 Buick Rendezvous, LeSabre

2004 Buick Rainier, Regal

2004-2005 Buick Century

2002-2004 Cadillac DeVille, Seville

2003-2004 Cadillac CTS

2003-2004 Cadillac Escalade Models

2004-2005 Cadillac SRX (Built Prior to VIN Breakpoint 50169388), XLR

2005 Cadillac CTS (Built Prior to VIN Breakpoint 50162843), STS (with RPOs DD8 & TQ5), STS (with RPO DD7 or DD8)

2002-2004 Chevrolet Impala, Monte Carlo, TrailBlazer Models

2003-2004 Chevrolet Avalanche, Express, Silverado, Suburban, Tahoe

2003-2005 Chevrolet Cavalier, Venture

2004 Chevrolet Colorado

2004-2005 Chevrolet Malibu, Malibu Maxx

2005 Chevrolet Cobalt, Corvette, Equinox

2002-2004 GMC Envoy Models

2003-2004 GMC Savana, Sierra, Yukon Models

2004 GMC Canyon

2002-2004 Oldsmobile Bravada

2003-2004 Oldsmobile Silhouette

2003-2004 Pontiac Aztek, Bonneville

2003-2005 Pontiac Montana, Sunfire

2004 Pontiac Grand Prix

2005 Pontiac G6

2003-2004 HUMMER H2

Equipped with OnStar® (RPO UE1)

Attention: This program is only available to dealers located in the United States. Canadian dealers will not be able to order upgrade kits at this time.

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This bulletin is being revised to update the information and change a part number and warranty information. Please discard Corporate Bulletin Number 05-08-46-006E (Section 08 - Body/Accessories).

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This bulletin is being issued to provide dealer personnel with information and procedures to follow should an owner wish to upgrade their OnStar® Generation 4 or 5 analog/digital-ready system to an OnStar® Generation 6 Dual-mode (analog/digital) system.

Service Procedure

Customers who wish to upgrade their vehicle to an OnStar® Generation 6 Dual-mode (analog/digital) system will be required to purchase a 3-year, non-refundable subscription to OnStar®. If they agree to this, they will be eligible for an upgrade, which will be provided to them at no additional cost. To participate in this program, the customer will pay the dealership for the 3-year subscription. Your dealership's open account will be charged for the upgrade package so you must collect payment from your customer. The prices for the two upgrade packages are as follows:

• 3-year Safety and Security (S&S) ADT package: $549 plus tax (if applicable)

• 3-year Directions and Connections (D&C) ADT package: $1099 plus tax (if applicable)

Important: Dealers should not remit OnStar® subscription-related taxes to their taxing authority as OnStar® is responsible for tax remittance.

Important: If the customer sells their upgraded vehicle prior to the end of the 3-year subscription, any unused whole months of their subscription can be transferred toanother OnStar®-equipped General Motors vehicle.

Important: The new Dual-mode (analog/digital) OnStar® Vehicle Communication Interface Module (VCIM) that will be installed into the customer's vehicle, as part of this upgrade, will have a new telephone number assigned to it. There is no way to transfer the customer's current telephone number to the new system. Additionally, any Hands-Free Calling (HFC) nametags that may have been stored on the old system will be lost after the upgrade is completed.

Important: Only vehicles listed in this bulletin will be eligible for the OnStar® Digital Capabilities Upgrade program. You may also determine vehicle upgradeability by typing the VIN into the appropriate field on www.onstarenrollment.com.

Technicians are to install the OnStar® digital-upgrade kit using the following procedure:

If the customer's vehicle is listed in this bulletin and they have agreed to sign up for a 3-year, non-refundable subscription to OnStar®, an upgrade kit can be ordered by faxing in a form that is titled "Terms and Conditions of Your OnStar® Service". This form can be obtained by calling the distributor, Autocraft, This form can also be downloaded from Autocraft's website, www.aeorder.com. After this form is completely filled out, and the customer's signature is obtained, fax it. Please give a copy of this form to the customer and keep a copy for dealership records. An upgrade kit will be shipped out within 24 hours and a pre-paid return package label will be included for returning the customer's Generation 4 or 5 VCIM.

Important: By returning the customer's original VCIM, you will avoid a significant non-return core charge. If you do not ship back the original VCIM within 30 days of kit order, your dealership will be charged for this VCIM.

Refer to the Parts Information table below to determine which OnStar® upgrade kit to order.

Place the new OnStar® Owner's Manuals from the upgrade kit in the customer's vehicle where they can review some of the new features of the dual mode (analog/digital) system. The continuous digit dialing feature should be highlighted to the customer to avoid a return to the dealership for dialing instructions. Discard any existing OnStar® Owner's Manuals that may be in the customer's instrument panel compartment.

Unscrew the existing analog OnStar® antenna mast from the antenna base and discard. Screw in the provided Dual-Mode (Analog/Digital) OnStar® antenna mast into the antenna base. This step only applies to the following 2003 model year vehicles (skip to the next step if the vehicle to be upgraded is not listed below).

• 2003 Buick Rendezvous

• 2003 Cadillac Escalade, Escalade ESV, Escalade EXT

• 2003 Chevrolet Avalanche, Silverado, Suburban, Tahoe, Venture

• 2003 GMC Sierra, Yukon, Yukon XL

• 2003 HUMMER H2

• 2003 Oldsmobile Silhouette

• 2003 Pontiac Aztek, Montana

Replace the existing OnStar® analog on-glass antenna mast, inner coupler and outer coupler with the provided new Dual-Mode (Analog / Digital) antenna components. Refer to the antenna component replacement instructions included in the kit or those found in the Cellular Communication section of SI. You must follow these instructions carefully in order to ensure proper adhesion of the new antenna. This step only applies to the following vehicles (skip to the next step if the vehicle to be upgraded is not listed below).

• 2003-2004 Buick LeSabre

• 2004 Buick Regal

• 2004-2005 Buick Century

• 2002-2004 Cadillac DeVille, Seville

• 2003-2004 Cadillac CTS

• 2004 Cadillac SRX built prior to VIN breakpoint 40171353

• 2002-2003 Chevrolet TrailBlazer, TrailBlazer EXT

• 2003-2004 Chevrolet Express

• 2002-2004 Chevrolet Impala, Monte Carlo

• 2003-2005 Chevrolet Cavalier

• 2002-2003 GMC Envoy, Envoy XL

• 2003-2004 GMC Savana

• 2002-2003 Oldsmobile Bravada

• 2003-2004 Pontiac Bonneville

• 2003-2005 Pontiac Sunfire

The 2005 Cadillac STS kit may include a new inside rearview (ISRV) mirror assembly. If the kit you receive includes an ISRV mirror, please remove the existing ISRV mirror from the vehicle and install the one provided in the kit per the instructions in SI.

Replace the OnStar® VCIM in the vehicle with the provided Dual-Mode (analog / digital) VCIM. Refer to the Communication Interface Module Replacement procedure in the Cellular Communication section of SI. This kit may include a new VCIM bracket. If it does, use this new bracket on the vehicle and discard the original bracket. The VCIM may have a small jumper harness attached. If it does, plug the OnStar® wiring connector into the connector of the jumper harness.

Important: For 2002 and 2003 Impala and Monte Carlo, do not reinstall the black plastic OnStar® module cover onto the vehicle after the VCIM and module bracket have been installed. This black plastic cover will no longer fit on the vehicle.

After the new VCIM is installed, the OnStar® system must be reconfigured. Failure to reconfigure the system will result in an additional customer visit for repair. The OnStar® LED light will remain red, and will not change to green, until the reconfiguration is completed. In addition, pressing and holding the white dot button on the keypad will NOT reset this version of the OnStar® system. This action will cause a diagnostic trouble code (DTC) to set.

7.1. Install the scan tool to access and record the Station ID (STID) and the Electronic Serial Number (ESN) from the new VCIM.

7.2. Move the vehicle to an open area that is away from tall buildings with a clear view of unobstructed sky. Allow the vehicle to run for 10 minutes.

7.3. Use the special functions menu in order to begin the VCIM setup procedure for this vehicle.

7.4. Following this VCIM Setup procedure, a call will automatically be made to the OnStar® Call Center. Inform the Call Center Advisor of the following:

- Tell the advisor that this vehicle has received a new VCIM.

- Ask the advisor to update the customer account with the new STID and ESN.

- Ask the advisor to activate the OnStar® Hands-Free Calling feature, if available.

Important: Please note that the OnStar® Hands-Free Calling functionality will not be available until the following date.

- Follow any additional instructions from the OnStar® advisor.

7.5. Request that a 3-year Analog-to-Digital Transition (ADT) upgrade package be applied to the customer's account. All upgrade packages are dealer prepaid. The dealer's open account will be charged for the cost of the package plus any applicable taxes. The two Digital-upgrade packages that are available are:

- 3-year Safety and Security (S&S) ADT package

- 3-year Directions and Connections (D&C) ADT package

7.6. End the call and cycle the ignition to clear the B1001 DTC.

Have the Service Advisor, Service Manager or Sales Consultant review the new OnStar® Hands-Free Calling procedure with the customer. The customer is used to their Generation 4 or 5 OnStar® Hands-Free Calling system, which uses individual digit dial to make a call. Generation 6 Dual-Mode (analog / digital) uses continuous digit dial, and the customer needs to be made aware of this change.

Give the "OnStar® Generation 6 Dual-Mode (analog / digital) Tip Sheet" , that was included in the kit , to your customer. This tip sheet will help your customer better understand their new OnStar® system. Also, fill out the form, entitled "GM Limited Warranty for Upgraded OnStar® Digital Equipment Program Participants", and then give this to your customer. You may want to keep a copy for your records.

Collect payment from the customer. Your dealership's open account will be charged for the upgrade package so you must collect payment from your customer. The prices for the two upgrade packages are as follows:

• 3-year Safety and Security (S&S) ADT package: $549 plus tax (if applicable)

• 3-year Directions and Connections (D&C) ADT package: $1099 plus tax (if applicable)

Important: This is a non-warrantable repair. GM employees or representatives or field personnel are not eligible to approve goodwill for this upgrade. If the dealership decides to pay for the upgrade program for their customer, be aware that your GM or OnStar® contact will not be able to reimburse you for this cost.

Use labor code Z2096 to submit your claim for the labor time published below plus 0.2 hr Administrative Allowance and an additional $20.00 Net Amount. For claim submission, use Complaint Code MH -- Technical Bulletin, and Failure Code 93 -- Technical Service Bulletin.

Important: Remember to return the customer's original VCIM to avoid a significant non-return core charge. If you do not ship back the original VCIM within 30 days of kit order, your dealership will be charged for this VCIM.

Parts Information

The following OnStar® upgrade kits should be ordered by calling Autocraft. Remember, you will need to have the "Terms and Conditions of Your OnStar® Service" form filled out and signed by the customer before Autocraft will ship a kit to you. These kits should not be ordered from GMSPO.

Part Number

Model Year and Vehicle Line

19115913

2004 Grand Prix

2005 Corvette

2005 Equinox

19115914

2004 H2

2004 Colorado

2004 Canyon

19115950

2003 Rendezvous

2003 Aztek

19115951

2003 Escalade/ESV/EXT

2003 Avalanche

2003 Silverado

2003 Suburban

2003 Tahoe

2003 Sierra

2003 Yukon/ XL

19115952

2003 H2

19115551

2003-2004 LeSabre

2004 Regal

2004-2005 Century

2003 CTS (built after and including VIN breakpoint 30148827)

2004 CTS

2003-2004 Express

2004 Impala, Monte Carlo

2003-2004 Savana

2003-2004 Bonneville

19115953

2003 CTS (built prior to VIN breakpoint 30148827)

19116385

2002-2003 Impala, Monte Carlo

19115554

2002 Deville

2003 DeVille (built prior to VIN breakpoint 3U261178)

19115555

2002 Seville

2003 Seville (built prior to VIN breakpoint 3U261889)

19115954

2004 SRX (built prior to VIN breakpoint 40171353)

2003 TrailBlazer/EXT

2003 Envoy/XL

2003 Bravada

19115955

2002 TrailBlazer/EXT

2002 Envoy XL

2002 Bravada

19115912

2004 Escalade, Escalade ESV, Escalade EXT

2005 CTS (built prior to VIN breakpoint 50162843)

2004 Avalanche, Silverado, Suburban, Tahoe

2004 Sierra, Yukon, Yukon XL

19115503

2004 Rainier

2004 SRX (built after and including VIN breakpoint 40171353)

2005 SRX (built prior to VIN breakpoint 50169388)

2004 TrailBlazer, TrailBlazer EXT

2004-2005 Venture

2004 Envoy, Envoy XL, Envoy XUV

2004 Bravada, Silhouette

2004-2005 Montana

19115911

2004 Rendezvous

2004-2005 XLR

2004 Aztek

19115975

2005 STS with option DD7

19115549

2003 DeVille (built after and including VIN breakpoint 3U261178) Seville (built after and including VIN breakpoint 3U261889

2004 DeVille, Seville

2003-2005 Cavalier

2003-2005 Sunfire

19115505

2005 STS (with options DD8 & TQ5)

19115502

2005 STS (with option DD8)

2004-2005 Malibu, Malibu Maxx

2005 G6

19115506

2003 Venture

2003 Silhouette

2003 Montana

19115504

2005 Cobalt

2005 Pursuit

Warranty Information

Labor Operation

Model Year and Vehicle Line

Labor Time

Z2096 OnStar® Analog-to-Digital Upgrade Kit-Install*

2004-2005 Cadillac XLR

0.2 hr

2004 Pontiac Grand Prix

0.5 hr

2004 Buick Rainier

2005 Cadillac STS (with option DD8)

2004 Chevrolet Colorado

2004 Chevrolet TrailBlazer, TrailBlazer EXT

2003-2005 Chevrolet Venture

2005 Chevrolet Equinox

2004 GMC Envoy, Envoy XL, Envoy XUV

2004 GMC Canyon

2004 Oldsmobile Bravada

2003-2004 Oldsmobile Silhouette

2003-2005 Pontiac Montana

0.6 hr

2003-2004 Buick Rendezvous

2005 Cadillac CTS

2005 Chevrolet Corvette

2003-2004 Pontiac Aztek

0.7 hr

2003-2004 Buick LeSabre

2003-2004 Chevrolet Express

2003-2004 GMC Savana

2003-2004 Pontiac Bonneville

0.8 hr

2002-2004 Cadillac DeVille

2005 Cadillac STS (with options DD8 & TQ5)

2005 Cadillac STS (with option DD7)

2002-2003 Chevrolet TrailBlazer, TrailBlazer EXT

2002-2004 Chevrolet Impala, Monte Carlo

2002-2004 GMC Envoy, Envoy XL, Envoy XUV

2002-2004 Oldsmobile Bravada

0.9 hr

2004-2005 Buick Century

2004 Buick Regal

2003-2004 Cadillac CTS

2005 Chevrolet Cobalt

1.0 hr

2002 Cadillac Seville

2003-2004 Cadillac Escalade, Escalade ESV, Escalade EXT, Seville

2003-2004 Chevrolet Avalanche, Silverado, Suburban, Tahoe

2003-2004 GMC Sierra, Yukon, Yukon XL

1.1 hrs

2003-2004 HUMMER H2

1.4 hrs

2003-2005 Chevrolet Cavalier

2003-2005 Pontiac Sunfire

1.6 hrs

2004-2005 Cadillac SRX (built after VIN breakpoint 40171353)

2005 Cadillac SRX

2004-2005 Chevrolet Malibu, Malibu Maxx

2005 Pontiac G6

1.7 hrs

2004 Cadillac SRX (prior to VIN breakpoint 40171353)

2.1 hrs

*This is a unique labor operation number for bulletin use only. This number will not be published in the Labor Time Guide.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

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Document ID# 1821023

2004 Chevrolet Chevy K Silverado - 4WD