Problem With Area Service Rep

[redsled2007]

Are there any area service reps out there that can answer a question for me or anybody else have an answer.

 

I have a Black 2007 Sierra Denali that everybody agrees has a bad paint job from the factory. (Estimate $8000 for a repaint from GM certified paint shop)

 

The problem is the area rep from my area says I HAVE to take it back to the dealer I bought it from (60 miles each way and a toll bridge) and use their body /paint shop to have it repainted. This shop IS NOT a GM certified shop, but a cut rate shop. (I checked it out thru an insurance adjuster I know). There is a GM certified shop just 5 min away but he will not authorize it because He says the selling dealership should have seen the paint problem before releasing the vehicle. Oh, I forgot to mention that the selling dealership has a different area rep then the one I’m dealing with. GM customer (No) Service is of no help. They won’t ask the why question, just repeat the area reps comments.

 

The main question is: is this normal?