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Do not order from truckaddons.com!!!

KMT15

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KMT15 Enthusiast

KMT15

Posted
Posted

Well, I ordered a Westin push bar and a set of titanium daylighters for my birthday from truckaddons.com. 6 days after the order was placed I recieve an email saiying Westin no longer makes this particular piece. A minor setback, not their fault, could have responded faster but oh well. They said the Smittybuilt makes a very similar one for $40 cheaper, so I go with that and figure Ill just use the difference as part of paying to just overnight it. So i paid $80 to overnight, products arrived when said. I opened the push bar and all the pieces were there, but no hardware whatso ever!! So I spent $80 to not even be able to install this thing before I head out of town for the week!! I really wanted to show my family this but now cant. Well after emailing back and forth with "customer service"( I wouldnt call it that now) they say that its not their fault and I need to contact Smittybuilt and get the hardware. I cant even do that until monday now since its the holiday and they are closed. They said they will not refund any of the money I spent to overnight. So I spent $80 to get the product next day and wont be able to install it for over a week now. I think I should be entitled to the $80 back since I wanted the product so quick and wont be able to get it!!!

 

-KMT15

KMT15 Enthusiast

KMT15

Posted
  • Author
Posted

Well great, thanks for the replies and Im glad people agree with me. After reading that thread, I dont think they will be any help. Well, Im going to post this thread anywhere I can and hopfully turn everyone away from them.

 

-KMT15

BlackSilver Senior Enthusiast

BlackSilver

Posted
Posted

With all due respect, your problem is not with 'truckaddons. but with Smittybuilt who neglected to include the necessary hardware in their product.

Shotgun Enthusiast

Shotgun

Posted
Posted
With all due respect, your problem is not with 'truckaddons. but with Smittybuilt who neglected to include the necessary hardware in their product.

Give me a break Hans....Don't you think that a good supplier would just rip the hardware set from another box and ship it to him and then deal with smittybuilt themselves instead of giving the customer the run around.I know if I was managing a buisness thats the way it would be handled ..... :lol:

MarkD Senior Enthusiast

MarkD

Posted
Posted

At the very least, TAO should have informed you that the hardware wasnt included (if it wasn't supposed to) or overnighted the missing parts to you and handled smitty themselves.

 

I have been told that with margins as low as they are now, internet retailers can't afford to give true customer service.

Chris97K1500 Enthusiast

Chris97K1500

Posted
Posted

Yeah, they aren't the best people to deal with in person either! The have a local shop, called Trailblazers, I guess Truckaddons is their parent company. It's like they don't want to help you because you are bothering them. I've bought a few things from them in the past, but no more. The guy I buy from now used to work there, but he branched off and formed his own business about 2 minutes from my house. He was the only reason I went to Trailblazer's. If he wasn't working, I'd just tell them I'd come back when he was. Chris

Shaners Senior Enthusiast

Shaners

Posted
Posted
With all due respect, your problem is not with 'truckaddons. but with Smittybuilt who neglected to include the necessary hardware in their product.

Give me a break Hans....Don't you think that a good supplier would just rip the hardware set from another box and ship it to him and then deal with smittybuilt themselves instead of giving the customer the run around.I know if I was managing a buisness thats the way it would be handled ..... :lol:

Most internet retailers don't stock the items. They are shipped from parts warehouses direct to your house, so it is very possible that truckaddons did not have a smittybuilt item in their little store that they could have scavanged the parts from.

 

These guys are just middlemen that make a few bucks on each transaction.

 

By no means am I support this retailer by stating this... I'm just saying that most online retailers will all ship out of the same warehouses (which are closest to you). When you shop around online for the best price, the item will mosat likely come from a standard warehouse and the better price means that the middleman made a smaller profit...

 

I had a slight problem with TruckAddOns myself. It wasn't their fault as much as Westins, when I bought my Oval Tube Steps. Westin said they would be realesed on "X" date and to list them as available. Westin missed their date by 4 months or more, and at the time the transaction server that Truckaddons used automatically charged my card when the order was placed rather then when the item was shipped. I was pissed that I had paid a bill for an item that was never recieved, and I was offered a credit to my card after I raised a little crap.

 

I agree that your problem is with SmittyBuilt. In fact probably in your instructions it gives you a "1-800" number to report missing parts for replacement.

 

It sucks that you spent the extra cabbage to get everything done right-a-way, and that now you are screwed. It happens to me all the time, so don't feel too bad!!! If there are 100 identical items on the shelf, and one is defective, then that is the one that I end up buying!!! LOL!!! :D

KMT15 Enthusiast

KMT15

Posted
  • Author
Posted

Well, please dont. The only way I feel I can win at this is turning people away from doing business with them. Go to stylinconcepts.com, truckperformance.com or performanceproducts.com to buy stuff.

 

Just an update: I emailed them asking that they take the hardware from an instock product and send it to me. They said no, its not my business and thats not the way this industry works. They said its up to me to contact smitty built to get the hardware. What a bunch of BS. Im going to try and talk to the owner monday

 

-KMT15

LogixRat Enthusiast

LogixRat

Posted
Posted

If you do speak to Smittybuilt, I would be sure and bring up the fact of the crappy customer service that they have given you. Be sure and whine good so it leaves an impression. I'm sure they care about the reputation their dealers carry.

KMT15 Enthusiast

KMT15

Posted
  • Author
Posted

Oh i will be sure to do that, thanks. The customer service rep I had been exchanging emails with just responded again, saying his name is not important and that they are blocking my emails and dont care what I have to say due to my demanding coments. I mean WTF, when I spend $80 to overnight and dont get what I pay for, d**n straight Im going to be demanding!!!

 

-KMT15

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