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Speedometer issue

Motorman 007

By Motorman 007
in Ask A GM Technician

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Motorman 007 Enthusiast

Motorman 007

Posted
Posted

My 2004 2500HD has an issue with the speedometer. It's stuck on 70 and won't go down. Will the entire instrument cluster have to be replaced? I'm one month out of my 3/36 but I'm hoping the dealer will cover it. Any advice is appreciated.

 

Motorman 007

GM-Tech Senior Enthusiast

GM-Tech

Posted
Posted

Very common problem. The cluster will need to be replaced or sent out for repairs. Usually, we get an exchange cluster to speed up the process. They're sending us one while we're sending the defective one back. It can't be repaired in service because the mileage has to be programmed into the cluster and we can't do that.

 

If you're just out of warranty, they *should* take care of it for you since it is a known, common issue. There's nothing official from GM on this so it's really up to the dealer.

  • 6 months later...
Cobra Enthusiast

Cobra

Posted
Posted

I have a 2004 1500 with a broken speedo. Can I replace the stepper motor for the speedometer without messing up the mileage??

 

 

 

 

My 2004 2500HD has an issue with the speedometer. It's stuck on 70 and won't go down. Will the entire instrument cluster have to be replaced? I'm one month out of my 3/36 but I'm hoping the dealer will cover it. Any advice is appreciated.

 

Motorman 007

Cobra Enthusiast

Cobra

Posted
Posted
I have a 2004 1500 with a broken speedo. Can I replace the stepper motor for the speedometer without messing up the mileage??

 

Well, nobody jumped on to answer my question so I took a shot and replaced the stepper motor anyway. In case anybody else has the same question you CAN replace the speedometer motor and not loose the odometer reading. $11.00 for the part shipped to my door and 10 minutes work saved me a few hundred bucks!

 

 

My 2004 2500HD has an issue with the speedometer. It's stuck on 70 and won't go down. Will the entire instrument cluster have to be replaced? I'm one month out of my 3/36 but I'm hoping the dealer will cover it. Any advice is appreciated.

 

Motorman 007

 

  • 2 months later...
kshuart Enthusiast

kshuart

Posted
Posted
I have a 2004 1500 with a broken speedo. Can I replace the stepper motor for the speedometer without messing up the mileage??

 

Well, nobody jumped on to answer my question so I took a shot and replaced the stepper motor anyway. In case anybody else has the same question you CAN replace the speedometer motor and not loose the odometer reading. $11.00 for the part shipped to my door and 10 minutes work saved me a few hundred bucks!

 

 

My 2004 2500HD has an issue with the speedometer. It's stuck on 70 and won't go down. Will the entire instrument cluster have to be replaced? I'm one month out of my 3/36 but I'm hoping the dealer will cover it. Any advice is appreciated.

 

Motorman 007

 

 

My 2003 GMC started doing the same thing a couple of weeks ago. Any more information on this?? Part number for the speedometer motor?? Is yours still working??

 

Thanks

92Rustang Enthusiast

92Rustang

Posted
Posted

I'm having a similar problem with mine. Speedo does not go back to zero; it will get down to 20 then move normally as I increase speed. I don’t want to spend 3 bills on a replacement cluster. Could we get a part number and supplier? Thanks

  • 2 weeks later...
the blur Enthusiast

the blur

Posted
Posted

I just received a letter from GMC. they are now repairing them for FREE, and reimbursing people who paid for the repair.

  • 1 month later...
Oncea3fan New Member

Oncea3fan

Posted
Posted

I have the same problem with my 03 suburban, but unfortunetly I have 110k on it.

 

any info on that part number and how it goes in would be very helpful

 

thanks!

 

Will

  • 2 weeks later...
sxwhite New Member

sxwhite

Posted
Posted

Fellas,

 

I'm in the same boat as you all. Mater of fact, like Will, I have a 2003 Yukon with 98k and the speedo went to 120(e.g. broke) last weekend.

 

Can some get a part number for us?

Any tips/instructions to replace it?

Ant TSBs that we can possibly "pressure" GM to help or meet us 1/2 way on the cost?

 

Thanks

 

Shawn X

sxwhite New Member

sxwhite

Posted
Posted

UPDATE!!!!!

 

JUST found there is a actual acknowledgement from GM regarding this EXACT issue. GM even setup a special 866 number for this issue. Its 866-996-9463.

 

Couple things:

1) Only on the 2003 and 2004 GM and Chevy model trucks

2) Replace/fix within first 7 years or 70,000 miles...which ever comes first

3) Dealership HAS to look at the vehicle, before any consession is done.

 

The service advisor told me what he going to do:

1) look to make sure its the exact issue

2) order a replacement part...take 3-4 days

3) call me back to install the part

 

HOPEFULLY there will be NO COST to me...I will let everyone know tomorrow.

 

Good Luck

 

Shawn X

mcstore New Member

mcstore

Posted
Posted
UPDATE!!!!!

 

JUST found there is a actual acknowledgement from GM regarding this EXACT issue. GM even setup a special 866 number for this issue. Its 866-996-9463.

 

Couple things:

1) Only on the 2003 and 2004 GM and Chevy model trucks

2) Replace/fix within first 7 years or 70,000 miles...which ever comes first

3) Dealership HAS to look at the vehicle, before any consession is done.

 

The service advisor told me what he going to do:

1) look to make sure its the exact issue

2) order a replacement part...take 3-4 days

3) call me back to install the part

 

HOPEFULLY there will be NO COST to me...I will let everyone know tomorrow.

 

Good Luck

 

Shawn X

 

I just got a update letter in the mail it says 7yrs or 70,000 miles... It also says they would reimburse me if I paid for this repair (which I have) so I will be sending them the bill! WOOHOO maybe I can fill my tank again!!!

black jack Enthusiast

black jack

Posted
Posted

im glad i just found this post because my 05 av which just turned 36060 miles has started having a speedo problem but dif from what u all is having . what its doing is if i drive slow like less than 10 miles per hour it will stay there but neddle will shack alittle ever so slightly and take a little while before it gets to right speed. but it doesnt do it all the time. any thoughts. thanks

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