TSB 00-02-35-003J

[mwitte]

I have brought the truck into the dealer for my guages not working and they are replacing the module under warranty. I also had them look at this noise since I was there and I knew there was a TSB about it. They fixed it and now want $160 for the lube kit install. I feel this should be covered by the warranty since there is a TSB about it(00-02-35-003J ) I was going to get it tonight, but will wait until tommorow to see what my options are. I really shouldn't have to pay and need to know how to get out of this. Its bad enough I have to pay a deductable.

[Truckin2003]

did they ask you if you wanted them to install it? they should have worked the payment plan out with you before installing it. i say if they didnt you shouldnt be required to pay for it. i agree it should be covered by warranty if there was a TSB on it and thats how they decided to fix the problem. But who am i to say...

[mwitte]

He did give me a price and I wasn't really happy about it but since it was there...

I called GM and it looks like my plan is a 2nd party plan that only covers replacing parts and labor not "lube jobs" I am ticked that they were replacing the parts at one point to fix this issue so technically it would have been covered. Now the fix is to lube it so its not covered. GM service rep was nice enough to give me a coupon to get it lubed again for free. Oh boy!

[yukon4wd]

This sounds wrong in two ways:

1/ Surely this is warranty, and even if you asked them to do it, it should be free.

 

but more importantly

2/ From this post here http://www.gm-trucks.com/forums/index.php?...=59203&hl=twist it looks like the dealer was working from the wrong TSB. I am only going by what I read here on gm-trucks, but it sounds like the dealer is behind.

[GM-Tech]

They probably should take care of it for you since it's such a common problem, but just so you know, because there's a TSB doesn't extend the warranty. It's just information.

[yukon4wd]

They probably should take care of it for you since it's such a common problem, but just so you know, because there's a TSB doesn't extend the warranty.  It's just information.

 

<{POST_SNAPBACK}>

 

 

 

Sorry, I probably miss understood. From mwitte's post, I thought that his truck was still under warranty, but that since the job was considered as a lube job, then it comes under maintenance instead of warranty. Sure; if the truck was out of warranty then it makes sense.

[Huckfinn]

In my humble opinion, the lube is not truly a lubricant but used as a buffering agent between two fluted shafts!! By the way, you can buy the kit from most GM dealers for about $13. and with a 15mm wrench, install the kit in about 15 minutes--of course the second and third time you do this, your time will be quicker! The under hood technique is to remove the BOLT. The under dash technique is to remove the NUT. (it makes a difference in simplicity to know this!)

They probably should take care of it for you since it's such a common problem, but just so you know, because there's a TSB doesn't extend the warranty.  It's just information.

 

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Sorry, I probably miss understood. From mwitte's post, I thought that his truck was still under warranty, but that since the job was considered as a lube job, then it comes under maintenance instead of warranty. Sure; if the truck was out of warranty then it makes sense.

 

<{POST_SNAPBACK}>

 

 

 

[bobcat5544]

As of 11/29/2006 GM states do not replace or lube the steering shaft.

The tech is now required to stroke the shaft 5-6 times

It's not a joke read the bulletin below

 

Document ID# 1874365

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Subject: Clunking Noise Under Hood and Can Be Felt in Steering Wheel and/or Steering Column (Exercise/Stroke Intermediate Steering Shaft Assembly) #00-02-35-003L - (11/29/2006)

Models: 2002-2006 Cadillac Escalade Models

1999-2007 Chevrolet Silverado Models (Classic)

2000-2006 Chevrolet Suburban, Tahoe Models

2002-2006 Chevrolet Avalanche

1999-2007 GMC Sierra Models (Classic)

2000-2006 GMC Yukon, Yukon XL Models

2003-2006 HUMMER H2

 

Attention: This Service Bulletin DOES NOT include Mid-Size Utilities such as Buick Rainier, Chevrolet TrailBlazer Models, GMC Envoy Models or Oldsmobile Bravada. Refer to Service Bulletin 02-02-35-006A or newer for Mid-Size Utilities.

--------------------------------------------------------------------------------

This bulletin is being revised to change the service procedure. Please discard Corporate Bulletin Number 00-02-35-003K (Section 02 -- Steering).

--------------------------------------------------------------------------------

 

Condition

Some customers may comment on a clunk-type noise coming from under the hood that also can be felt in the steering wheel. These conditions may be more noticeable when turning at low speeds on rough road surfaces.

 

Diagnostic Tips

Use the information below to help diagnose the source of the noise.

 

• Frame Snap and/or Popping Type Noise -- A frame snap or popping type noise can be duplicated on rough or smooth road surfaces with steering wheel input to the left or the right. This type of noise can be HEARD and is typically louder with the windows rolled down. For additional information, refer to Corporate Bulletin Number 03-08-61-002F or newer -- Snap/Popping Type Noise Coming from Front of Vehicle (Remove Front Crossmember, Change Fastener Orientation)

 

• Intermediate Shaft Clunk -- Intermediate shaft clunk is heard and FELT in the steering wheel and/or steering column area, typically while driving on rough road surfaces with steering wheel input.

 

Correction

DO THIS

 

Fully Exercise/Stroke I-Shaft 5-6 times

 

DO NOT REPLACE the following intermediate shaft P/N's:

 

P/N 88965505

 

P/N 89060582

 

P/N 19149105

 

DO NOT LUBRICATE the Intermediate Shaft (P/N 26098419)

 

 

Engineering has determined that fully exercising/stroking the I-Shaft will provide similar results as lubricating.

 

Disconnect the I-Shaft underhood.

Fully exercise/stroke the I-shaft a minimum of 5-6 times.

Reconnect the I-shaft.

Warranty Information

For vehicles repaired under warranty, use:

 

Labor Operation

Description

Labor Time

 

E9446

I-Shaft Exercise/Stroke

0.2 hr

[Deep Blue]

As of 11/29/2006 GM states do not replace or lube the steering shaft.

The tech is now required to stroke the shaft 5-6 times

It's not a joke read the bulletin below

 

Document ID# 1874365     

--------------------------------------------------------------------------------

Subject: Clunking Noise Under Hood and Can Be Felt in Steering Wheel and/or Steering Column (Exercise/Stroke Intermediate Steering Shaft Assembly) #00-02-35-003L - (11/29/2006)

Models: 2002-2006 Cadillac Escalade Models

1999-2007 Chevrolet Silverado Models (Classic)

2000-2006 Chevrolet Suburban, Tahoe Models

2002-2006 Chevrolet Avalanche

1999-2007 GMC Sierra Models (Classic)

2000-2006 GMC Yukon, Yukon XL Models

2003-2006 HUMMER H2

 

Attention:  This Service Bulletin DOES NOT include Mid-Size Utilities such as Buick Rainier, Chevrolet TrailBlazer Models, GMC Envoy Models or Oldsmobile Bravada. Refer to Service Bulletin 02-02-35-006A or newer for Mid-Size Utilities.

--------------------------------------------------------------------------------

This bulletin is being revised to change the service procedure. Please discard Corporate Bulletin Number 00-02-35-003K (Section 02 -- Steering).

--------------------------------------------------------------------------------

 

Condition

Some customers may comment on a clunk-type noise coming from under the hood that also can be felt in the steering wheel. These conditions may be more noticeable when turning at low speeds on rough road surfaces.

 

Diagnostic Tips

Use the information below to help diagnose the source of the noise.

 

    •  Frame Snap and/or Popping Type Noise -- A frame snap or popping type noise can be duplicated on rough or smooth road surfaces with steering wheel input to the left or the right. This type of noise can be HEARD and is typically louder with the windows rolled down. For additional information, refer to Corporate Bulletin Number 03-08-61-002F or newer -- Snap/Popping Type Noise Coming from Front of Vehicle (Remove Front Crossmember, Change Fastener Orientation) 

 

    •  Intermediate Shaft Clunk -- Intermediate shaft clunk is heard and FELT in the steering wheel and/or steering column area, typically while driving on rough road surfaces with steering wheel input. 

 

Correction

DO THIS

 

Fully Exercise/Stroke I-Shaft 5-6 times

 

DO NOT REPLACE the following intermediate shaft P/N's:

 

P/N 88965505

 

P/N 89060582

 

P/N 19149105

 

DO NOT LUBRICATE the Intermediate Shaft (P/N 26098419)

 

 

Engineering has determined that fully exercising/stroking the I-Shaft will provide similar results as lubricating.

 

Disconnect the I-Shaft underhood.

Fully exercise/stroke the I-shaft a minimum of 5-6 times.

Reconnect the I-shaft.

Warranty Information

For vehicles repaired under warranty, use:

 

Labor Operation

Description

Labor Time

 

E9446

I-Shaft Exercise/Stroke

0.2 hr

 

<{POST_SNAPBACK}>

 

 

 

Are they stroking the shaft to save labor costs as opposed to removing and lubing the shaft? Not that any of the techniques pemanently addresses the problem...

[CaddieKid]

Ya know, this I-shaft lube thing is not a fix. The only "fix" accomplished is temporary until MORE lube is required. When the unit runs out of warranty, it's on the owner to pay for GM's Engineering goof. That, IMHO, is no way to fix a screw-up OR treat loyal customers.

[Huckfinn]

I may be 61 years old---but I know when I'm getting STROKED and GM is doing it to us all. Somehow we need to get this into the media so maybe GM will be embarassed just enough to actually fix there stupid design problem!! How dumb is this---stroke it!!!!

 

Ya know, this I-shaft lube thing is not a fix.  The only "fix" accomplished is temporary until MORE lube is required. When the unit runs out of warranty, it's on the owner to pay for GM's Engineering goof. That, IMHO, is no way to fix a screw-up OR treat loyal customers.

 

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