I remember when we use to be able to see the VIN numbers in the app. I used it whenever I went to the stealer to buy parts, usually for my wife's car. I can't see the VIN anymore. So, the parts guy at the stealership either tells me they can't help, or I get to play 50 questions. For example:
2017 Chevrolet Traverse
Me: I need an oil filter for a 2017 Traverse
Them: VIN?
Me: Nope. GM removed that from the MyChevrolet app.
Them: LS, LT, or LTZ?
Me: Yes
Them: Which one? I need to know so I can pull the correct filter.
Me: No you don't. They all had the same engine. There were no optional powertrains.
Them. Okay, but I'm not going to guarantee it's the correct part. There's a 30% restocking fee if you return it.
Me: No problem. It'll be correct because all the trim levels used the same engine and oil filter.
Them: AWD?
Me: That doesn't matter, either.
Them: Yes it does.
Me: No it's doesn't. Power transfer units have nothing to do with engine oil. They're connected to the transmission, if they're present at all.
Them: Okay, but I'm not going to guarantee it's the correct part. There's a 30% restocking fee if you return it.
Me: Oh, it'll be correct. Otherwise you pulled a filter for the wrong vehicle.
Yes, I get that I'm an a-hole. But, putting a little bit of thought into your job would be better than being a mindless robot reading a script, imo. When you're buying a part with a 70% markup so the stealer can net a 40% profit I'm going to expect higher end customer service. It's not AutoZone.
How does this tire into the original topic? GM simply doesn't get it. We have options. We don't like our features slowly being stripped away while we're paying for a subscription service. Bring back the marketplace app in the radios where could buy gas or place an order for dinner. Give us back the Weather Channel app so we can get severe weather alerts, and integrate it into navigation so we know if we're heading into a bad storm via pop-up notification. Give us back the VIN number in the app. And, give us back the ability to see OS update history.