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2016 Sierra touch screen not working.

OneSicSierra
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OneSicSierra Enthusiast

OneSicSierra

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Just purchased a 2016 Sierra on Saturday and have about 400 miles on it. No problems until now. I decided to try the onstar app and used the app to unlock the doors. When I proceeded to start the engine the GMC logo came on the screen and then the touch screen goes blank. The hard buttons do not work also. I can however control the radio through steering wheel. The screen does flicker one ina while with the XM radio screen saying something about account ID. It is also changing radio stations randomly. It has been over 3 hours now and I have tried to restart multiple times with no luck. Anyone have any suggestions? I would hate to have to bring to dealer so soon after purchasing.

smurfy71 Enthusiast

smurfy71

Posted
Posted

Just purchased a 2016 Sierra on Saturday and have about 400 miles on it. No problems until now. I decided to try the onstar app and used the app to unlock the doors. When I proceeded to start the engine the GMC logo came on the screen and then the touch screen goes blank. The hard buttons do not work also. I can however control the radio through steering wheel. The screen does flicker one ina while with the XM radio screen saying something about account ID. It is also changing radio stations randomly. It has been over 3 hours now and I have tried to restart multiple times with no luck. Anyone have any suggestions? I would hate to have to bring to dealer so soon after purchasing.

I would have pulled right back into the dealer lot and said fix it now. For the price of these trucks, you shouldn't be troubleshooting.

OneSicSierra Enthusiast

OneSicSierra

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Well I just went through a few things. Contacted the Onstar infotainment dept and they reset the radio. That did not resolve it. Also disconnected the negative terminal on the battery for 15 minutes. That did not work either. I guess it's off to the dealer now. Pretty bad that it's this new and have to bring it in already.

 

 

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20L8TSierra24 Senior Enthusiast

20L8TSierra24

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I've had 3 friends with 16's all have their Mylink screens go blank. 1 Silverado, 1 Sierra, and a Camaro...

mookdoc6 Senior Enthusiast

mookdoc6

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Sucks bro! Oh well they will fix it and hopefully just a one-off! I have 2016 Sierra and no problems!

  • 5 years later...
vikas Maan New Member

vikas Maan

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Posted

if you can control the icons with the buttons, then the issue is probably with the digitizer , which is the screen on top of the LCD screen . I have taken the whole thing apart including the screen . Disconnected the ribbons , cleaned them with alcohol , reconnected . My problem is that the screen goes crazy , with blips every few seconds, on an on .....

The main control module is a Bosch. The screen setup is made in China. I am on my way to get a refurbished screen unit...

  • 2 years later...

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    • Chuck FB
      Tire psi

      By Chuck FB · Posted

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    • jgaudet99
      Tire psi

      By jgaudet99 · Posted

      I tried before I updated the scan tool just incase an update messed it up, but it never worked so I updated the scan tool and it still didn't work.   Only difference is I click on Sierra not Chevrolet cause I have a Sierra.   If I click on 2026-2024 I didn't have any option to change placard, when I click on 2023 it does give me the option but when I try to do it,.it says vehicle not supported!   I have my region or market or whatever it is set to America I think, is that what yours is set to?
    • Chuck FB
      Tire psi

      By Chuck FB · Posted

      Its just that it worked on 2024 trucks on this forum and my 2025 model truck, unless GM did something since that point to screw up access or Autel has a bad update. I haven't had need to use my tool since last year when I did the changes to the placard pressure settings and since then I updated the software on my Autel but have not plugged into the OBD so hard to say if I would get a surprise as well.    All I know last year when I bought the Autel I was warned to be sure to update it before I tried using the unit as they said who knows how long ago unit itself was actually manufactured as the software could be way out of date. 
    • Chuck FB
      Tire psi

      By Chuck FB · Posted

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    • Atlas
      Tire psi

      By Atlas · Posted

      Understanding and using modern scan tools is its own body of knowledge. I had little hope that would work...programming access to the BCM is probably required and that is not easy for us consumers. Expensive scan tool, GM programming subscription, online authentication, etc.   It also may be a matter of finding the right dealer to program it for you. Flashing a modern BCM might be a little too advanced for most tire shops.

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