GM Compensation

gairishfan · August 5, 2020

Hello, I'm new to the forums here. In March of last year, I purchased my first new vehicle, a 2019 Colorado LT Crew Cab. I fell in love with this truck. Unfortunately, my truck let me down soon after purchase. At 3,304 miles, my truck was serviced for SB 18-NA-355. Then the shifter control assembly was replaced at 22,046 miles. Most recently, the shuddering has returned and the transmission was once again flushed at 29,931 miles. I was contacted by GM support today and asked if I was satisfied with the most recent repairs. I said, yes, at the moment everything is running properly. Then I asked what if 18-NA-355 becomes a problem once more. The rep told me that if that was the case, that we could discuss a potential buyback. Afterward, I read online that in some situations, GM will compensate its customers in such ways as free oil changes, satellite radio, and even paying a payment. Is this true? At this point, the truck has me so stressed out, I feel robbed of the new car experience and have no plans to ever purchase another GM product. Thanks for any help!

RedGirl · August 8, 2020

I imagine if it's still under warranty keep taking it back every time something does not seem right. Insist on getting a loaner. take pictures of what ever you can. Try to figure out if they actually look at it, sometimes I feel like they take your vehicle park it give you some hog wash explanation and do nothing. Today my husband took his 2016 Colorado to the dealer, told them there's a thunk noise in the transmission and loud noise from tires or wheels not sure. 8 hours later they said they could not replicate the problem, but they could sell him a new set of tires for almost 900 bucks. Isn't that sweet!! In my truck I have cameras front and back, I told them at the dealer not to wash it in their sucky car wash. The swore they had not, but my camera recorded the whole thing including jump starting it. I don't think they paid attention to the camera and they were really surprised when I told them they were lying and I had proof. Don't trust them because dealers will wiggle out of whatever they can and if they can stretch it till your warranty runs out they will and it won't matter if there's a track record. I wish you luck

stevejones · August 8, 2020

So in a little over a year, you've driven the truck nearly 30K & had a couple of problems fixed under warranty; with presumably no out of pocket expense on your end? I'm not feeling the new car experience robbery here...looks like a love affair at a torrid pace to me....good luck!

gairishfan · August 8, 2020

19 minutes ago, stevejones said:

So in a little over a year, you've driven the truck nearly 30K & had a couple of problems fixed under warranty; with presumably no out of pocket expense on your end? I'm not feeling the new car experience robbery here...looks like a love affair at a torrid pace to me....good luck!

I’m going to respectfully disagree. I would argue that having to have two transmission flushes before 30k is a huge red flag. My 92’ Ford has had the transmission flushed once at 140k and runs like a dream. It makes me very concerned for what will happen after the power train warranty expires. If this is what’s typical and expected of a Chevy truck, it will be my last. Thank you for wishing me luck.

gairishfan · August 8, 2020

30 minutes ago, stevejones said:

So in a little over a year, you've driven the truck nearly 30K & had a couple of problems fixed under warranty; with presumably no out of pocket expense on your end? I'm not feeling the new car experience robbery here...looks like a love affair at a torrid pace to me....good luck!

Take it as you will, but after rereading your post, I’d swear you worked for GM haha