Pro-trailering Camera Issues

[1MOGAN]

I just bought my 2022 GMC Denali HD 2 months ago. I have a trailer I pull so the camera tech was a big selling point. The camera system worked seamlessly the first two trips and  now on the system after a few minutes going down the road pulling my trailer, the screen goes black and says: "no axillary camera recognized". I use it for the outside not inside view. Is anyone else having problems with there's????????? I also had an isolated issue with using the front camera when pulling into a parking garage and it went black. That only happened once; however, now three trips in and the pro-trailering camera system is consistently failing. HELP!!!!!!!!!!!!!!!!!!!!!!! I only have 1500 miles on this truck/camera system. 

[GMCustomerService]

On 6/21/2022 at 11:44 AM, 1MOGAN said:

I just bought my 2022 GMC Denali HD 2 months ago. I have a trailer I pull so the camera tech was a big selling point. The camera system worked seamlessly the first two trips and  now on the system after a few minutes going down the road pulling my trailer, the screen goes black and says: "no axillary camera recognized". I use it for the outside not inside view. Is anyone else having problems with there's????????? I also had an isolated issue with using the front camera when pulling into a parking garage and it went black. That only happened once; however, now three trips in and the pro-trailering camera system is consistently failing. HELP!!!!!!!!!!!!!!!!!!!!!!! I only have 1500 miles on this truck/camera system. 

This is certainly not what we like to hear, 1MOGAN.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your2022 GMC Denali HD. To do so, please send an email to [email protected] with ATTN: 1MOGAN/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
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