What is wrong here

AB7TW · August 13, 2004

i took my GMC truck 1500 4X4 for a oil/filter lube and rec'd a paper that said GM Vehicle Inquiry Sustemfrom the dealer service person. I noticed that the warranty start date was 09/23/2003. I bought this truck new on 06/12/04 and it is a 04 truck.this screws up my whole warranty coverage. also there is a claim history with a R/O date of 07/16/2003 under labor operation it sayes Z7000 pre-delivery inspection-base time. 0 miles under odometer. I rec'd this truck with 161 miles on it. any input would be helpful. Did i get a used truck instead of a new one? Keeper

citydriver · August 13, 2004

i took my GMC truck 1500 4X4 for a oil/filter lube and rec'd a paper that said GM Vehicle Inquiry Sustemfrom the dealer service person. I noticed that the warranty start date was 09/23/2003. I bought this truck new on 06/12/04 and it is a 04 truck.this screws up my whole warranty coverage. also there is a claim history with a R/O date of 07/16/2003 under labor operation it sayes Z7000 pre-delivery inspection-base time. 0 miles under odometer. I rec'd this truck with 161 miles on it. any input would be helpful. Did i get a used truck instead of a new one? Keeper

My best guess would be that the 9/23/2003 was the delivery date to the dealer, and the milage may be from test drives. The R/O date of 7/16/03 may have been the date it rolled off of the assy. line...Your actual warranty should be from the date and milageit had when YOU drove it off of the lot.

atomoverride · August 13, 2004

yeah they are trying to f**k you man. call up thouse mofo's and kick thier ass.

AB7TW · August 13, 2004

Yes the warranty does not start till it is sold ,but it started appox 8 months before i bought it, so i figure it was sold before and it was sold to me used.the dealer is having fun fixing this. I will recontact them monday to see what they are going to do.after they fix this i want a gmc extented warranty free. bend over here i come Haaa haaaaaa or give me a other truck and put all my stuff on it Haa haaa we will see what they will do. Keeper

robsawatsky · August 15, 2004

Well, if you have a bill of sale for a new vehicle it wouldn't matter what GM's system states. A lawyer would have a field day with denied warranty claims.

I wonder if a previous sale came unglued at the last second but was already entered as delivered on the GM system? I'm pretty sure GM's system show's who the owner was at at the in-service date, although it may have been overwritten when you took delivery. Still the time lag seems suspicious, maybe it had major post-delivery problems?

There should be a manufacturing date on the GVWR/Tire Pressure sticker as well that you can check.

AB7TW · August 15, 2004

OK MFD for this truck is 07/03 on the door. Thanks Keeper

wnesbitt · August 15, 2004

I used to sell cars for a living and what the dealer used to do was register vehicles in certain months for one of two reasons.

1. There are larger manufaturer incentives in different months, so for the dealer to get the best discounts from the manufacturer they would have to register the vehicles in those months.

2. They were short of their quota's for the month with the manufacturer, so they would register vehicles as sold that really weren't.

Whenever a dealer registers a vehicle as sold, that is when the warranty begins. I don't think you can go back on GM but you can go after the selling dealer.

Good luck.

AB7TW · August 15, 2004

I found out that dealer 1 got it from the GM then dealer 2 got it from dealer 1 my dealer got it from dealer 2 then sold it to me as new. someone told GM that it was sold appox.8 months before i bought it new. Haaaaaa haa what a mess. so someone sold a used vehicle as new. Keeper thanks for letting me rant here.

etex211 · August 16, 2004

wnesbitt is right. The dealer probably reported it as sold to GM so they could collect some rebates that were about to expire. They can do this without titling the truck, so they can then sell it with a new title to a customer later on.

In short, the dealer ripped off GM and they ripped off you.

My wife used to work for a dealer that engaged in this practice. I know that that dealer has been turned in to GM for doing this, but he is still there as a dealer. Apparently, GM does not care that some dealers are ripping them off.

There are still a bunch of crooked dealers out there that give all dealers a bad name. Believe me, there is a lot of money to be made by playing these kinds of games with new vehicles. You would be surprised.

AB7TW · August 16, 2004

This what may have happened. Could this have happened with out the 3rd dealer knowing it before selling it to me? keeper

etex211 · August 17, 2004

GM has a name on file somewhere of the original purchaser. The warranty does not start without having the name of a purchaser. Find out that name and you may have a clue as to who pulled the stunt. Chances are, the name will be the same as a dealer, someone from the dealer's family, a dealerhip employee, someone from a dealership employee's family, etc.

If you want to really pursue the matter, you've got the dealer in a rather compromising position. You should have a contract stating that you were buying a new truck on 6/12/04. That truck ceased being new in Sept '03. You have been damaged. If you financed the truck, then your lender has been damaged also. If the lender gets involved in the situation, then they could possibly force the dealer to buy the truck back.

Someone has committed fraud here.

Mike G · August 17, 2004

Warranties run on two dates, the factory "in service" date and the purchase date. If you buy an extented warranty on a new vehicle, for the most part, the warranty will begin after the manufacuters warranty ends. Check your bill of sale from the dealership, if it marked as a new vehicle, then you will be covered by GM, even at the dealers cost if necessary. The dealership is where your issues will be resolved. Do you take it back for service where you bought it? I know the guys pretty well by now at my dealership service department and they have no problem making things right for me, even though I am near the end of my 3/36 warranty. I have a few things we have been "watching" and they said "if we know about them now, don't worry". Works for me

--Mike

bigdogs · August 17, 2004

GMPP does not start when the factory one ends (wish it did) if purchased on a "new" (less than 1yr old or 12K miles) it starts on the in service date.

AB7TW · August 19, 2004

well i'm still waiting for the dealer to do the right thing. i want a 6yr/60,000 no comprehensive vehicle service contrat free.0 deductible.then that will end the problem. M contract says new with 61 miles on it. keeper

bigdogs · August 19, 2004

Actaully I may have been wrong (still trying to find the correct answer as I'm in the market for a GMPP). They may start on the date (and mileage) of the contract start instead. One dealer I called claims it started on in service date and everyone else says otherwise so ????