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I just picked up the truck It's Still Not Fixed!

lisak421

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lisak421 Enthusiast

lisak421

Posted
Posted

Well guys this girl is at the end of her rope.

 

The dealership has had my truck all this time, I just got it back today. They called their service tech in. After all their diagnosing, he replaced the left front bearing and hub assembly and they replaced both rear axel shafts. They did another front end alignment and charged me another $59.

 

THE TRUCK STILL PULLS TO THE RIGHT AND VIBRATES. :cheers:

 

I should have suspected the call he made to pick it up. He never said it was fixed. He told me what they did and said it was ready for me to pick it up.

 

I am so so angry. :smash: I think I swore all the way home.

 

Then my phone rang, I have a new GM Rep. Evidently he took over my case now. I told him everything that happened. He must have found out something about my truck from the dealership, because he seemed to expect I was upset. He wants me to take it back to the dealership. He said he would call them.

 

Once again I told him I wanted to know why the drivetrain shifted. I asked him now that the drivetrain is aligned, is that what's causing the pull or vibration. I also told him the mileage.... 35,913.

 

He said that he would work on a "component warranty" which sounds like they will only warranty the problem once it is figured out.

 

He said they are going to have to contact the regional manager.

 

I think it's time to sit down and count all the trips and attempts to fix this. I was pretty angry with this guy, I told him GM hasn't done anything for me as far as fixing this and telling me why it happened and if it will happen again. I told him I was totally disgusted with how this is being handled. It's been over 2 months now, and I still can't drive it.

 

Now I will have to put up with this jerky manager again. How long can this go on?

 

:lol: I really am sad.

99silveradoz71 Senior Enthusiast

99silveradoz71

Posted
Posted

It's just nuts, but you're sticking with it and it this point it's all you can do. I would push the time that you haven't been able to use the truck, etc with this new rep you have. Again, hopefully there's that light at the end of this loooooooong tunnel.

04Yukon Enthusiast

04Yukon

Posted
Posted

You must persevere. They want to wear you down. Just forget about the whole thing and go about living your life, with the exception of the time you spend face to face with the insulting parties. Save your energy for those opportunities to vent.

 

We're all pulling with you!

lisak421 Enthusiast

lisak421

Posted
  • Author
Posted

Thanks for your replies,

 

Is that all GM is going to do is just play games and wear me out? Will GM ever do anything? How long will this go on? Maybe I should just sell her. :lol:

blue2kzr2 Enthusiast

blue2kzr2

Posted
Posted
Thanks for your replies,

 

Is that all GM is going to do is just play games and wear me out?  Will GM ever do anything?  How long will this go on?  Maybe I should just sell her. :lol:

 

 

 

 

 

If I remember the original post correctly, you had some major failure in the front end, correct? I'd ask GM to authorize taking the vehicle to an independent shop, that you know will do quality work (ask around). Find a collision shop that's well regarded and has all the latest equipment. You don't say if they checked the frame, but it sounds like the frame is bent. A reputable, competent shop will find this within the first day or 2. Argue that the GM shop isn't getting the job done right and maybe it's time to see if the solution can be found elsewhere.

lisak421 Enthusiast

lisak421

Posted
  • Author
Posted
If I remember the original post correctly, you had some major failure in the front end, correct?

 

Hi blue2kzr2 yes, I did have a major problem that every person I know has never heard of in my case.

 

July 15 the first dealership replaced the right bearing, and said all the noise on the left front of the truck was from the drivetrain shifting. He said they had to partially remove the engine and trans to re-align them and they installed new motor/trans mounts. No one will tell my why this happened, or if it will happen again. The truck never drifted to the right until after they repaired it. The vibration started in the beginning with the other problems. I have owned this truck since brand new, never been in an accident, never even towed anything yet or carried a large amount of weight in in it.

 

 

I just wish I new GM's intention and if my truck will ever be the same.

GuyZ71 Enthusiast

GuyZ71

Posted
Posted

Lisa, I know you said you don't like the looks of the newer body style trucks but at this point I'd start persuing the Lemon Law for your state. Do whatever is in your power to get a new truck and just put up with the looks for a year or two and then trade it in when GM restyles the trucks. Having a slightly uglier truck that's not a lemon would seem like a pretty good trade-off versus a better looking truck that's a basket-case.

lisak421 Enthusiast

lisak421

Posted
  • Author
Posted

Guya71 at this point I probably would go for a new truck. I am so tired of going through all of this and not being fixed. I need a vehicle I can trust and right now I don't have that.

tryn2lrn Enthusiast

tryn2lrn

Posted
Posted

I am with asepgrad98, after all of this what are they charging you for? Whatever work is being done should be on GM including any associated fliuds or parts. I would point that out to the new rep. Since NONE of this was your fault you shouldn't have to pay a dime. I would also lean towards your frame not being the proper dimensions or out of alignment. This would possibly explain the drive train shift and whatever they "rigged" to fix it causing the vehicle to pull and vibrate. Keep after them you are moving up the ladder to people with authority to make the bigger descions. Best of luck.

chuckp Enthusiast

chuckp

Posted
Posted

Lemon law>>>>>>>Just tell the you want a new truck un the lemon law>.....

 

chuck

 

 

 

 

 

Well guys this girl is at the end of her rope. 

 

The dealership has had my truck all this time, I just got it back today.  They called their service tech in.  After all their diagnosing, he replaced the left front bearing and hub assembly and they replaced both rear axel shafts.  They did another front end alignment and charged me another $59. 

 

THE TRUCK STILL PULLS TO THE RIGHT AND VIBRATES.  :cheers:

 

I should have suspected the call he made to pick it up.  He never said it was fixed.  He told me what they did and said it was ready for me to pick it up.

 

I am so so angry. :smash: I think I swore all the way home.

 

Then my phone rang, I have a new GM Rep.  Evidently he took over my case now.  I told him everything that happened.  He must have found out something about my truck from the dealership, because he seemed to expect I was upset. He wants me to take it back to the dealership.  He said he would call them.

 

Once again I told him I wanted to know why the drivetrain shifted. I asked him now that the drivetrain is aligned, is that what's causing the pull or vibration.  I also told him the mileage.... 35,913. 

 

He said that he would work on a "component warranty" which sounds like they will only warranty the problem once it is figured out.

 

He said they are going to have to contact the regional manager. 

 

I think it's time to sit down and count all the trips and attempts to fix this.  I was pretty angry with this guy, I told him GM hasn't done anything for me as far as fixing this and telling me why it happened and if it will happen again.  I told him I was totally disgusted with how this is being handled.  It's been over 2 months now, and I still can't drive it.

 

Now I will have to put up with this jerky manager again. How long can this go on?

 

:lol:  I really am sad.

 

 

 

99-2door Senior Enthusiast

99-2door

Posted
Posted

I've read a few of your threads, but I haven't seen what symptoms the trucks has.

The drivetrain shifted? WTF does that mean?

 

Something doesn't seem right here that's for sure. Take the truck to an independent shop, with or without the dealerships authorization. If they are gonna keep charging you $59 for replacing the wrong parts you will be better off to find out what the problem really is.

 

I can't believe they are charging you for something related to this!!!!

OR that you paid it! No wonder that they can't find the problem. Keeps you coming back.

99silveradoz71 Senior Enthusiast

99silveradoz71

Posted
Posted

Yep, as much as you hate to part with her, with your papertrail, you've got a pretty good start on the lemon. It may be time to head down that road and get yourself some peace of mind.

lisak421 Enthusiast

lisak421

Posted
  • Author
Posted

Hey everyone,

 

I know I shouldn't have paid for the front end alignment again. I will try to recoup that money especially since the truck had an alignment done in March. Then the one in July at the first dealer and now this one. To date none of their alignment have made a difference, laser or not.

 

I've had 3 people make a remark that caught my interest. All of them basically suggested the idea that the truck was dropped from a high place. I don't know what all they did on July 15, other than removing the engine and trans from the frame and re-aligning them, right bearing and hum assembly, and I also found out they replaced the intermediate steering shaft.(I thought they only greased it, GM rep said they replaced it????)

 

99-2door The only thing I can tell you is out of the blue my truck started having a screeching sound coming out of the right, the left side sound like you were hitting bumps when you weren't. Each day the left side got worse, until they were loud clunks, you only had to turn the steering wheel an inch to the left before all the noise started in the left. If you turned to the right, it didn't do it. My truck was bouncing/vibrating as well. After getting it fixed, the noises were gone, but the vibration was still there and she drifts to the right now.

 

I just hope someday I will find out what happened to my truck. I did suggest the idea to the GM rep that maybe we don't know the whole story from the first dealership, maybe something happened they don't want to share with anybody.

 

Gotta go for now guys, talk with you later.

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