Dealer

[redcorvetteman3]

Took my truck into the dealer to fix a new annoying problems.

1. front brakes squeaking

2. Window squeaking when going down

3. Driver side seat belt squeaking when moving back and forth

 

The dealer called me a couple hours later saying what they fixed and it would be done in a few hours and they were working on brakes. The turned the front rotors and new pads. I did not like the idea of being turned but it was getting fixed. Well on the phone the service guy is trying to me to pay for them to pull the rear drums and clean and adjust the rear shoes??? First thing I said was those are self adjusting. The service guy said they still need to be adjusted because they do not get adjusted close enough causing the front brakes to heat up faster. That has to be total BS. Does is even half sound true?? And of coarse he tried to sell me an alignment and rotate and balance as well.

 

They did fix the window noise per the TSB and the seat belt noise i no longer hear.

[dsmazz]

I'm no mechanic, but it sounds fishy to me. I know many dealers are doing anything they can to get customers to pay for services. During the winter, I have my oil changed at the dealer. For an oil change (Mobil 1), filter, lube (2 zerks), and tire rotation, I used to pay $64. That was during the winter of 2007. This past winter, a year later, that same service cost me $101.

[bill190]

This is called "suggestion selling". The same thing is done at fast food places...

 

Would you like to super size that?

 

Or at department stores when buying an appliance...

 

Would you like an extended warranty with your purchase?

 

Etc.

 

Basically if you ask all customers if they want to purchase something additional, some will say yes. If you have all store (service) employees doing this, it can bring in a substantial amount of additional $$.

 

Unfortunately the sales types have got a hold of the service guys and are getting them to do this now too. Go to one of those oil change places and they will try selling you wipers, air filters, or anything else they can think of!

 

Maybe doctors are next? Would you like your prostate examined today?

[nick44]

I know with my old truck I always took it to jiffy lub and every time they would try and sell me a new air filiter. I replaced it once in my drive way drove to get the oil changed and they told me i needed a new one! I dont know if the part about the rear breaks is true or not but just be aware that the service guys are just trying to make a little more money with the economy the way it is right now.