Took my truck in yesterday at 9:00am (had an appointment) for transmission line recall and seat movement. I was assured it would be ready by 3:00 but after several calls and messages to the service guy I finally get him on the phone and he tells me to come get a rental they are not done. Even the shuttle service is running behind so I have to bum a ride. When I get to the dealership they had not even started on my truck they blamed all the recalls from all the GM models backing them up. I guess they don’t understand how to actually use reservations.
Reminds me of the Seinfeld episode
Jerry: I don't understand. Do you have my reservation?
Rental Car Agent: We have your reservation, we just ran out of cars.
Jerry: But the reservation keeps the car here. That's why you have the reservation.
Rental Car Agent: I think I know why we have reservations.
Jerry: I don't think you do. You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them.
Anyway I asked for my truck back and they seemed shocked. They pleaded for 15 mins more to check it out. They were back with my truck in 10 minutes and claimed my transmission lines were good but they would order some new clips for them and my seat need new retaining clips that they also ordered
Needless to say I am skeptical but I will let y'all know if it fixes the seat.