Apparently you and the other customer reps don't care. If you or GM would care y'all would put more effort in the matter. Just coming on the forum and stating the same repetitive posts and being a 3rd party between the dealer and customer doesn't make these guys feel any better. Can't you see this? If you work for GM, why don't you send this link to the upper GM management and let them read these 3500 + posts and see how these customers feel about how GM is treating when buying a $40-$50K truck. Loyal GM customers are really hurt by what GM has done to them and how a fix hasn't been found for the shaken, vibrating trucks. Surly someone with GM cares somewhere but no one steps up to the plate. Customers are switching brands, the word is getting out, some have bought GM all their lives and will never buy another GM again. Professional grade? Really. It's really sad, pitiful, awful, and horrible what's going on here. Is this what GM wants? Do they care? Apparently not. Do they not care about all the customers wanting buy backs, filing lemon laws, BBB etc? Do you not have other contacts in the chain of command or upper management? You must have. This goes for all the customer care reps hanging around on the forum not just you. Does Mrs. Barra or Mr. Ammann really care about 237 pages of complaints??? How about Mrs. Davis with quality and customer experience? If you care and want to help please find the right person to fix this mess and web that GM has created. It would be nice for one of you reps to come on and say "I've forwarded these complaints to the proper management and will stay on it". When will the madness stop? GM won't be known as the leader but the shi****st in the auto industry. GM's bread and butter are Silverado/Sierra trucks. Not Caddi's and Vettes. Take care of the customers that took care of them and who believed in them. Just terrible GM!! Terrible....
Mrs. Barra's mission statement:
GM is driving to become the global industry leader in automotive design and technology, product quality and safety, customer care. Really???