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Better Business Bureau Contacted

tarboroheel1

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tarboroheel1 New Member

tarboroheel1

Posted
Posted

I felt I had no choice in the matter except to contact the better business bureau with my engine rattling and whining. A vehicle with a problem that was documented by the dealer where the vehicle was located has no business being sold to an unaware customer. GM at this point acts as if they have me by the balls and I have to do as they wish. I simply refuse to ride around in this rattle trap that I paid nearly 30,000 for any longer. I want them to replace the truck with a new one just like it. I don't want them tearing my brand new truck apart. I can't believe I was sold a vehicle that had documented problems. They want me to take it in on Monday to remove the tranny and look at those infamous balancer shafts. The whining is so severe at times now that you can hear it from a block away. I have been told that this could possibly go before an arbitrator. If any one of you were that arbitrator and I presented evidence that this truck's VIN # had documented engine noise prior to the sale, would you need any more evidence to decide to replace it with a new one? Am I missing something here? Can they do this to me and get away with it?

Tex2kZR2 Enthusiast

Tex2kZR2

Posted
Posted

Get someone with a Vid cam and document/record the sound in the cab and outside. The more documentation and evidence you have, the stronger your case. I agree this is total BS. Good Luck with your fight.

Eagle1 New Member

Eagle1

Posted
Posted

What's Up

 

Just going to let you know that GM has thier own Arbitration guys to help you out. All you need is a letter and proof of what's happened and they should help you on getting this resolved.

 

Eagle1

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