Don't Laugh Guys - Here we go again

[lisak421]

Took the truck back to the dealer last night, he said they are satisfied with everything. We went for a ride and he brought that EVA machine to show me how much better the vibration is. I told him that thing doesn't work because you told me how many times it was my tires and put me through all that, than your skilled tech from GM comes in and finds the left bearing is bad, and both rear axle shafts. Your EVA didn't tell you that, it said tires.

 

As we drove down the road and it drifted to the right I asked him why is it doing this, he said they need to adjust the steering wheel because it is a little cocked. I told him I have to steer it to the left a little so I go straight. I let go of the steering wheel and it still drifted to the right. Vibration is still the same.

 

He doesn't believe that there was a drivetrain shift, that the service advisor at the other dealer doesn't have a clue what he's talking about. I asked him to explain all the new motor and trans mounts and he said maybe something was wrong with them. I asked him how did all these bearings go bad at the same time..............POTHOLES! Yeah right.

 

He now says that all my problems I have now are just an imprint in my brain from when everything went bad, I think I'm feeling it but I'm not. I must be seeing things too since I drift off to the right.(must be from all this )

 

He told me to take it back to the tire place. He thinks the drifting is because my tires aren't worn in or because they are out of balance . I left without a bit of energy. I am drained. My truck is back in the garage, where it will sit until????

 

I called GM, the guy was trying his best to get me to say I felt safer now. I didn't buy into the game though. He offered me thousands off a new truck, which I told him I wouldn't buy another new vehicle from GM again.

 

I told him I am going to the first dealer to get all the paperwork, tech notes and everything with my vin and name on it. I told him I guess I have to figure out what they did myself since everyone is having a disagreement as to what happened. I told him I want to know EVERYTHING that was done to my truck. I told him that I will not go back to the tire place again...............they have been the only ones that have really taken care of me, and besides I've only put a 100 miles on them since I took it back.

 

There is a lot more that was said and I don't want to bore you with it. This is bad enough.

 

Well guys, be ready for the technical stuff off these tech notes..........I will need all your help understanding this.

 

I was told if they didn't give them to me that I should call GM back and I they would make sure I get them.

 

Hope you guys can help me.......

[99silveradoz71]

Running you down, but you're doing well considering the duration of this saga.

[asepgrad98]

this is starting to get unbelievable. So they say the truck is fine but it obviously is not?

[tmf6902]

This makes ME not to want to buy GM. I've been reading your post and I really feel bad for ya. BS......just BS

[OUMike]

Good luck....man GM service gone to the sh*ter...

[99GMCZ71]

I know you don't want to hear this, but I'd take the deal GM is offering on the new truck. Trade in your lemon and get the best deal possible. If you don't want a GM truck, then trade it in on a Dodge, Ford or Toyota. It may be a problem they just can't fix. Good luck!

[ASIB54]

 

I agree with 99GMC, in that it is highly improbable that your truck will be fixed to your satisfaction...be it by the dealership or otherwise. I don't know what else can be said at this point. Just know that when you get your new Ford you will always be welcome on this GM site.

[Kgry]

The thousands they're offering you is no big deal. GM is running a deal now until the end of the month. I just bought a new 2004 and got $5,000 back. I would ask for more if they really want you back as a customer.

[wsettle]

I just bought a base z71 ($33K sticker) for $8500 off and I know they still made money. I would not settle for less than $10-12K off the price of a new one with all the problems you been having. Actually, I probably wouldn't settle for anything less than an even swap, old vehicle for a new one.

 

I feel your pain. In the early 90's I bought a new s10 extended cab, long before the lemon laws. It was fine except when I was pulling a boat out of the water (accelerating up a hill) then it would shutter like it was going to come apart. It took months and many, many trips to the dealer for them to poke, prod and whatever else they did. Finally they had engineers fly in and found an engineering flaw. The angle between the drive shaft (two-piece) and rear end was about 1.5 degrees too steep. They machined two wedges to rotate the rear end about 3 degrees and problems solved. Turns out that lots of other folks has the same problem but mine was the first to get fixed... Lucky me, By this time though, I didn't want anything to do with that truck and was asking for another one. We finally made a bargain and I upgraded to a C1500.

 

It sucks, but keep after them. If you can, try to over your feelings about your "baby" and ditch it. It's just a vehicle that's gonna wear out anyway

 

Bill

[lisak421]

Wow, thanks for all the replies. Lot's of different views and opinions, gives me something to think about. I guess I'm at a point where I don't know what will happen. After I get the paperwork with the tech notes I'll have to go from there. Maybe I'll do a poll In all honesty I really hate to part with the truck, but some of these last posts also make me think twice.

 

I went to the first dealership to get all my paperwork. The advisor printed a history that tells me the same as what they give you when their done. I told him I needed everything, tech notes included. He said it would take hours or even days to locate my file. He said it could be in 4 different places and it will take time to track it down. I could tell he wasn't very happy. He said the second dealership is fishing, trying to blame them now, my response was "I'm the one with the problem that nobody wants to deal with, I'm stuck in the middle of all of you, and I'm the one that has to prove everything". I left the service area and walked around to the front, asked for the General Manager. I told him I wanted all the paperwork, told him why, and asked if his advisor was telling me the truth about days to find it. No reply other than he will call me at 10 a.m. tomorrow. They didn't want to talk to the GM guy, just more poop for me.

 

I figured this wouldn't this wouldn't be easy. Wish me luck on my new mission.

 

Talk with you all tomorrow.

[ktmjim215]

If the tires are really causing the pull to the right, swap the front tires right to left. If you drive down the same flat road and the vehicle still pulls right, it's not the tires. Remember that the crown of the road can make any vehicle pull. Road crown is built in to allow rain to run off, just look down the road about 100ft and you'll see it or if the road is fairly flat.

They should have Road Force balanced the tires to rule out the wheel/tire as a source of vibration. Hunter also has an attachment to measure "tread walk" but the attachments are not common. The tire swap and driving down the same road should tell you if the tires are the sole cause of the pull.

When you call GM again request that the GM Area Vehicle Manager (AVM) look into your case. If the dealers in your area don't have a local AVM that means they are small dealers and you need to go to a larger one. I'm not knocking small dealers at all, sometimes they have great Tech's. The AVM can even get a GM Field Engineer to travel to the dealership. The AVM in my area has a lot of resources to use.

[tryn2lrn]

Just for the heck of it I would take it to a ford or dodge dealer and say I am thinking of trading it in on a new truck what would you give me for it on a trade. That way someone else with no knowledge of what is going on will take it out for a ride. If they come back and say we can't give you much it shakes and pulls you can at least have the satisfaction of knowing it's not just you. Plus this will renew your confidence and you can have a little ammo to throw in GMs face as well. " I can't even trade it in since the other dealers won't give me squat for it in this condition" so you need to sweeten the deal for a new one. Also if they come back with no noticable issues; maybe you have become a bit swayed from your experience. Please don't take that wrong as I had a similar experience and it was kinda true "nothing" they did made me not feel sick everytime I drove my vehicle. The dealer took it back for another one and sold mine within a few days. I ran into it at the store one day and asked the owner how it was doing and they were happy with it. Good luck

[citydriver]

Running you down, but you're doing well considering the duration of this saga.

 

<{POST_SNAPBACK}>

 

 

 

I AGREE! You have BIGGER stones than most guys I know!

 

I honestly believe that the so called Techs are missing something

Somtimes a Tech may overlook the simple stuff, or even miss something cause they've never seen it before...this would happen to me occasionally when I was younger, usually on Monday mornings after a HAPPY WEEKEND

After you get copies of the NOTES and reveiw them...see If the GM rep would like you to fax copies to them....after all ,the dealer service writer told you nothing was wrong with your truck before it "exploded" the first time Explain that to the GM Customer Service rep and re-express your concerns that it still feels wrong

and all you want is the truck to handle as it did before the problem first appeared (AGAIN )

 

Let us know what you find in the NOTES

[mark w]

Lisa

 

I may have missed it in a earlier thread, but I was wondering why you don't take your truck back to the first dealer (that said the drive train shifted) and have them fix the vibration/pulling problem. You said he was upset that the other dealer was blaming his dealership for not being able to fix the problem. If he is really so concerned, you should let him have your truck and let him fix it! Like I said there may be reasons you don't want to take it back there, I just either missed it or forgot over the long period of time that they have been screwing with you!

 

Good luck again

 

 

[lisak421]

Well guys the poop continues............got a call from the manager at the dealership....he said have the GM call us about the paperwork. Guess I'm not entitled to find out the truth about my truck. Sounds like they don't want me to see something. Maybe I'll find out the truth about what happened to my truck. I am going to call GM after I get done with this....................You can bet you bippy I am going to get my hands on this paperwork now. If I don't.....then I will be looking for a good attorney. I'll let you know what I hear.

 

Citydriver- the only stones I have is from all the "test***one" I get from you guys.............as always you guys are here for me, I wouldn't be so tough right now if I didn't have you guys to lean on.

 

Mark W the first dealership was done with it after the third try, they told me it was the tires, I put new tires on. Then the next excuse was it's the road. I took gnutrucks advice and wrote on the service order on the third trip that "I am concerned that the original problem is still not completely fixed, and I'm concerned with the saftety of this vehicle" Service advisor blew a gasket over that, told me the only concern I have is comfort. That's when I got mad and called GM. They suggested another dealership. The other dealership kept blaming tires, and thru that battle finally called a GM Tech in. He was the one that found the left bearing and hub was bad, and both rear axle shafts. That's where I am at now.

 

 

 

I'm off to make the call to GM. Talk with you in a little bit.