Onstar

Song · July 9, 2007

Anyone going to renew it? I had an experience today that made my mind up about renewing. When I bought the truck I was told and re assured that when I locked my keys inside that it could be unlocked. Today I finally locked it up with the keys inside. I whipped out the cell and knew in munutes I would be on my way home. I called OnStar and did the phone and pin deal and they said my door was now unlocked. I pulled and nothing. I was asked if I was opening the drivers door. I said yes. I was asked if I was sure it was the drivers door. I told them that I knew what side of the truck I was on and it was locked. They said they'd send another request and it would take 10 minutes and I would be called back. I waited and was called back and told my truck was now open. Well it was not unlocked. They guy said it was unlocked. I todl him I was pulling the handle and NOTHING. He asked if I had manual locks. Yes I do have manual. He said that was the problem and have a nice day.

I'll be calling the dealer tomorrow and asking why they didn't have the knowledge and misinforming customers about a truck they are selling.

Anyway I won't be renewing the service. I don't care to pay for the truck cell phone since I have my own AT&T service.

VMax2007 · July 9, 2007

Anyone going to renew it? I had an experience today that made my mind up about renewing. When I bought the truck I was told and re assured that when I locked my keys inside that it could be unlocked. Today I finally locked it up with the keys inside. I whipped out the cell and knew in munutes I would be on my way home. I called OnStar and did the phone and pin deal and they said my door was now unlocked. I pulled and nothing. I was asked if I was opening the drivers door. I said yes. I was asked if I was sure it was the drivers door. I told them that I knew what side of the truck I was on and it was locked. They said they'd send another request and it would take 10 minutes and I would be called back. I waited and was called back and told my truck was now open. Well it was not unlocked. They guy said it was unlocked. I todl him I was pulling the handle and NOTHING. He asked if I had manual locks. Yes I do have manual. He said that was the problem and have a nice day.

I'll be calling the dealer tomorrow and asking why they didn't have the knowledge and misinforming customers about a truck they are selling.

Anyway I won't be renewing the service. I don't care to pay for the truck cell phone since I have my own AT&T service.

No offense, but how could you possibly think they could unlock manual door locks via satellite? I didn't even know you could still buy a truck without power door locks???

Paul58 · July 9, 2007

I'm sorry, but I'm laughing my @$$ off over this post! Hard to blame OnStar if you have manual door locks! This reminds me of the joke about the blond that locked herself in her car! LOL! Sorry, no offense, but manual means just that, manual, no power, no way to open them if their locked! LOL!

68haywagon · July 9, 2007

I actually tested this with out locking my keys in my truck. When I activated it the guy was telling me about the features....I stopped him and said I have manual locks how does this work. He said he wasn't sure and put me on hold. When he came back he said shut the door with me in it and lock it. He sent the request and nothing happened. He thought (along with me) that maybe GM put an actuator just on the driver's door for this. On hold I went again and when he came back they assured me that even though they couldn't unlock it from there they would send someone out asap.

Mike

Song · July 9, 2007

I know it's in no way OnStar's fault. I'm not blaming them at all. I just won't be renewing with them for the cell phone that is in the truck. I can't use any of their features so why pay them is my point. I know the dumbass is me for locking the keys in there.

My other point is the dealer that told me OnStar could unlock the doors. I specifically asked about that feature before I took the truck and while the onstar guy was talking with my salesperson and myself.

I am saying dealers/salesmen need to leaern what they are selling instead of telling the customer what they want to hear so a truck will be sold.

As far as the manual locks, I searched for a truck with them. I don't care for anything electric like that. It is just something else to break in the future.

SweatyAppleSauce · July 9, 2007

OMG, this post is hilarious. Thanks for brightening my day. Mechanical locks break just like power locks can, so that theory is shot out the window.

Song · July 9, 2007

OMG, this post is hilarious. Thanks for brightening my day. Mechanical locks break just like power locks can, so that theory is shot out the window.

Well I have had 2 GM's with power door locks and windows and both had electronic problems to where they stopped working. I don't have to worry about that in this truck.

SweatyAppleSauce · July 9, 2007

True, s**t happens sometimes, but, especially in a crew car or sedan, nothing is more annoyying then having to reach over and roll windows up or lock doors.

Wingnut · July 9, 2007

I know it's in no way OnStar's fault. I'm not blaming them at all. I just won't be renewing with them for the cell phone that is in the truck. I can't use any of their features so why pay them is my point. I know the dumbass is me for locking the keys in there.

My other point is the dealer that told me OnStar could unlock the doors. I specifically asked about that feature before I took the truck and while the onstar guy was talking with my salesperson and myself.

I am saying dealers/salesmen need to leaern what they are selling instead of telling the customer what they want to hear so a truck will be sold.

As far as the manual locks, I searched for a truck with them. I don't care for anything electric like that. It is just something else to break in the future.

Something "electric like that" would have saved your butt quite a bit of time...Because they would have opened your doors

As for OnStar...I hate it, I wish it were an easily deleted (or at least able to be removed by me) option instead of the pervasive system that it is. I shouldn't have to spend $500 in adapters to change my damn radio so my airbags will still save my life.

I've never used it once in any vehicle for anything more than entertainment. For sh*ts and giggles, I pushed the button the TBSS last year to ask them why my NAV system was telling me to go South on the interstate in Houston...To get to Oklahoma City. South would have put me in the Atlantic. They told me to go north. Well duh.

Song · July 9, 2007

I can disable it in a Cadillac lol

http://www.cadillacfaq.com/faq/answers/ons...able/index.html

Paul58 · July 9, 2007

I'm going to try the hands-free calling for the year I have the free triel being as I have Verison already. If it's not all it's cracked up to be, I doubt I'll renew either. I do like the fact OnStar claims to be able to track your vehicle and assist in it's recovery if stolen, that saved me some bucks on my insurance, but I doubt they'd know if I renwed or not...

As for emergency unlock service, AAA has plastic keys they will cut for you that are about the size of a credit card. Pick one up and keep it in your wallet. Also, there is a company that advertises in Truck Trend that makes a mini vault that fits in your hitch reciever. You could pick up one of those and lock a spare key in it. It uses a combo lock to secure it. And, there's always the old stand-by magnetic key holder that you hide under your truck someplace. Lots of ways to prevent lock-outs without relying on OnStar. But, I'd still give your Salesman a ration of crap, he deserves it for not knowing OnStar can't unlock manual door locks!

Triki_Dick · July 9, 2007

I've got a spare key taped under my truck, and from under you could never find it. The Dealer gave me the key for free, however, it will not start the vehicle, just unlock the doors.

By the way, Manual doors unlocking via Satelite from OUTER F***ING SPACE! Priceless!