Gm Wants To "wow" Us.

[Rylandnc]

Get this.....back in 2003 I bought a used '01 2500 Sierra. It truly was like a new truck and only 28K miles. After I bought it, I took it to my local dealer to change all the fluids and check it over so I that I would have starting point for maintenance.

 

In 2006 I took it in for hesitation, rought idle. The dealer said the throttle body had manufactured crack in it. Even though the truck is out of warranty, they replaced it, NO CHARGE.

 

Now my ABS lights (red & amber) are on. Of course the EBCM needs to be replaced. The dealer told me parts and labor would be $1,100. I told them no thanks (I could send it to Module Master a lot cheaper ).

 

The dealer called me back and told me GM wants to "WOW" their customers and the regional GM service rep wants to replace my EBCM (no charge) if I pay the $120 labor. Of course I said yes. If this is how GM treats someone who bought a used GMC product, I can't wait till I by a new one. What great service from my local dealer and GM. If you have any truck issues, you better go get "WOW'd" why they are in the wowing mood.

[VMax2007]

Get this.....back in 2003 I bought a used '01 2500 Sierra. It truly was like a new truck and only 28K miles. After I bought it, I took it to my local dealer to change all the fluids and check it over so I that I would have starting point for maintenance.

 

In 2006 I took it in for hesitation, rought idle. The dealer said the throttle body had manufactured crack in it. Even though the truck is out of warranty, they replaced it, NO CHARGE.

 

Now my ABS lights (red & amber) are on. Of course the EBCM needs to be replaced. The dealer told me parts and labor would be $1,100. I told them no thanks (I could send it to Module Master a lot cheaper ).

 

The dealer called me back and told me GM wants to "WOW" there customers and the regional GM service rep wants to replace my EBCM (no charge) if I pay the $120 labor. Of course I said yes. If this is how GM treats someone who bought a used GMC product, I can't wait till I by a new one. What great service form my local dealer and GM. If you have any truck issues, you better go get "WOW'd" why they are in the wowing mood.

 

 

Wow

[dannyg2006]

I have owned Dodge Diesels for the past 6 years and can't complain about that Cummins diesel! As for the rest of the truck I hated it along with the horrible service. Even my local Chevy dealership is owned by the same one as the Dodge and it is night and day service and a hell of a lot better truck overall. I agree with you!

[Draenor]

Get this.....back in 2003 I bought a used '01 2500 Sierra. It truly was like a new truck and only 28K miles. After I bought it, I took it to my local dealer to change all the fluids and check it over so I that I would have starting point for maintenance.

 

In 2006 I took it in for hesitation, rought idle. The dealer said the throttle body had manufactured crack in it. Even though the truck is out of warranty, they replaced it, NO CHARGE.

 

Now my ABS lights (red & amber) are on. Of course the EBCM needs to be replaced. The dealer told me parts and labor would be $1,100. I told them no thanks (I could send it to Module Master a lot cheaper ).

 

The dealer called me back and told me GM wants to "WOW" there customers and the regional GM service rep wants to replace my EBCM (no charge) if I pay the $120 labor. Of course I said yes. If this is how GM treats someone who bought a used GMC product, I can't wait till I by a new one. What great service form my local dealer and GM. If you have any truck issues, you better go get "WOW'd" why they are in the wowing mood.

 

 

Wow

 

+1

The dealership I purchased mine from has been the same way. When I do have to bring the truck in for service, they do everything posible way to make me satisified. Hell they even find items I have overlooked and repaired it, granted this is all under waranty. I always write a letter ,thanking them of the outstanding service I receive. I don't see why most people on here have such a bad experience at their dealership. All I can say that GMC is day and night from when I drove Ford. (Now they like to shaft you, and they get great pleasure out of it.) Glad to see that they treat you right too.

[C & A s Dad]

You know what I have come to accept? It is like Customer Service in any other business, it comes down to one thing most of the time, THE PEOPLE you are dealing with. If the Ownership of the Dealership has a Customer Service mentality, he is likely going to place people around him who are like minded. When this happens, they will typically go out of their way to help you.

 

I have made it a point to step into the office of the General Manager of my GMC Dealership and let him know what a great job his Svc Writer and Svc Mgr have done for me. Guess what, he then gives them an "ATABOY" and when I come back in, they are all smiles and want to help me again.

 

I have also made sure my Svc Writer and Svc Mgr are taken care of anytime we (CARQUEST) have a local Car Show requiring tickets for entry. A little gift a Christmas goes a long way as well.

[dannyg2006]

Yeah, unfortunately it seems like all anyone hears about are the bad things more than the good. It does go a long way to let them know when they are doing it right.

[Song]

That must be one in a million dealer. The lot of them here are worthless and will not lift a finger to help the customer.

[SS Crew]

GM must have started wowing customers recently, like after Father's Day. At 97,000 miles I brought my truck in for service to my local Chevrolet Dealer to: change the trans fluid and filter, engine oil and filter, rear axle lube, change the hoses and flush the cooling system, change the plugs, wires, and coils, clean the throttle body, lube the chassis, flush the brake system, and check for anything that might be a problem. They said everything looks good, the truck runs stong - "YOU SHOULDN'T HAVE ANYTHING TO WORRY ABOUT FOR A LONG TIME"

 

Well at 101,600 miles, I took it in for an oil change - Guess what? I've got a leaky head gasket, there's water in the oil! Impossible, I thought. This truck has never overheated, why would the gaskets leak?

 

The service guy told me that they have had a run of leaking head gaskets caused by the head bolts streatching. If they're streaching, then GM's using substandard material.....and what else has substandard materials in it?

 

I've got to hand it to GM, they've done their homework to manufacture a part that know when the vehicle hits 100,000 miles so it's completely out of warranty when the part fails.

 

I asked if GM would at least help out in the $2000 cost of: removing the heads, checking them to make sure they aren't warped - if they are, they become scrap, if not, do a valve job and reinstall them. GM said no, the truck is out of the warranty period. Not even a 10% discount.

 

This happened the Wednesday before Father's Day, I got no "wow" action whatsoever. That Saturday I bought a GMC 2500 HD and traded in my truck. If Ford and Dodge trucks weren't so disgusting to me I wouldn't have bought another GM product.

[Draenor]

You know what I have come to accept? It is like Customer Service in any other business, it comes down to one thing most of the time, THE PEOPLE you are dealing with. If the Ownership of the Dealership has a Customer Service mentality, he is likely going to place people around him who are like minded. When this happens, they will typically go out of their way to help you.

It's also "THE PEOPLE" the dealership has to deal with. If you go in first thing being rude and offensive, your gonna get nowhere. And then wonder why the service person doesnt want to help you. I would not want to help you either.

[C & A s Dad]

I will second that. It is the old "you will catch more flies with honey than vinegar" theology.

 

I will say, the Svc Writer should be expecting that a customer could be upset to some degree if his or her new $35,000 truck is having issues. They are trained, or should be, to defuse this and move forward with helping the customer with their issue. Even though the customer may be having problems, this does not give them a license to "beat up" on the Svc Writer.

 

A Prof Tech has got a tough job, but I have often said that the Svc Writer could possibly have the toughest job in a Dealership.

[Song]

I'm not saying it does not take both sides workinng together to be able to accompolish something. What I am saying is dealers that have the mindset of "you bought it you deal with and don't bring it back here". That is what I dealt with on my 07 NBS.

[Schmids5.3l]

Just reading your post ''wowed'' me. If they cut people breaks like that nation wide it would only benefit GM. Fix someones problem for free every once in a while, do all warranty work no B.S. included, do the work right the first time around..

 

Man 'A' : Man my Ford broke down and the dealer blew me off, and I got a warranty.

Man 'B' : I just sent my Silverado/Sierra in with no warranty and they replaced 1100 dollars worth of s**t for a 120 dollar labor charge.

 

That Ford guy wouldn't wear Blue oval Tee shirts very much longer. I know I wouldn't. I'd fix $6000 dollars worth of crap for free if I knew word was going to spread. That $6000 dollars of repairs could mean thousands and thousands of dollars of sold vehicles in the future.

[forgottenmemory]

the problem with GM is they try to change and fix things that aren't broken. I love the trucks but all the inferior parts that are made in mexico and other foriegn places being bolted on to american made power train parts and other various things is just rediculous.

[ctahoe]

That dealer your dealing with is a insult, a shame to GM which should be taken care of from the top. Have you ever filled in the customer questioner's? GM seems (and they need to be) very sensitive to customers thoughts and experiences with it's dealer network. My dealer is one of the best, they take very good care of all customers. They understand a happy customer is a customer which will continue being a customer, not only buying vehicles but also parts and service too. My dealer also knows a happy customer sends more customers at them. They have a slogan "Where Friends Send Friends". I send friends and trust them enough to send family members too. If there are ANY problems with the vehicles, sales or service my dealer wants to know about them and solve them they do.

 

 

Alot has to do with the people the dealer has working for them, alot has to do with the attitude and culture of the dealer. My dealer is a old school GM guy, he sells GM vehicles, he makes his living making sure his customers are happy with GM vehicles, he's got bow ties running through his veins. He is at the dealership everyday and makes sure to be visible to his customers, even if one of his people are taking care of you at that moment.

 

I do know the other end of the pool your talking about song, there is another dealer in the area which sells vehicles from another GM division which my dealer doesn't. Sadly this GM dealer doesn't like fixing problems (even warranty problems) or standing behind his product. This dealer will never get our business again, nor will we ever send anyone their way, all because of the run around and the BS. My dealer above is more than happy to take care of us and service needs and all future vehicle needs. Now if we could only get to chose from all GM divisions and models thru him.

 

 

I'm not saying it does not take both sides workinng together to be able to accompolish something. What I am saying is dealers that have the mindset of "you bought it you deal with and don't bring it back here". That is what I dealt with on my 07 NBS.

[mini1]

I have owned Dodge Diesels for the past 6 years and can't complain about that Cummins diesel! As for the rest of the truck I hated it along with the horrible service.

 

It's nice to get the truth out of Dodge owners once and while. I hear so many people on these boards saying how great the Ram is compared to everything else, when its clearly not. They engine may be great, but that's it.