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F* Onstar

topdollr

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topdollr Enthusiast

topdollr

Posted
Posted

My wife just asked me why I was still paying for OnStar and I said WTF are you talking about. She said my credit card statement had a charge for OnStar. So I call them and they said that it was my responsibility to cancel after the free 12 months of service. I rose holly hell with the CSR and told them that I didn't even want the damn OnStar option on my truck and never used it.

 

I told her that it was bad business to make the owner of the vehicle responsible for canceling the service.

 

So for those of you who are getting close to your ONE year anniversary with your new GM vehicle that has OnStar, don't forget to call them and cancel.

VMax2007 Senior Enthusiast

VMax2007

Posted
Posted
huh? they don't have my credit card number...

 

+1

 

I renewed mine, BUT I had to call them and give them my credit card number in order to do so. They wanted me to enter it online when I got my truck and signed up, but I did not. Don't blame them, you gave them your CC number and they told you it is your responsibility to cancel when you did it. It's not their fault you didn't read the fine print. :rollin:

Darkanion Senior Enthusiast

Darkanion

Posted
Posted
My wife just asked me why I was still paying for OnStar and I said WTF are you talking about. She said my credit card statement had a charge for OnStar. So I call them and they said that it was my responsibility to cancel after the free 12 months of service.

That's why I never gave them a credit card #, during sign-up.

Darkanion Senior Enthusiast

Darkanion

Posted
Posted
Never blow up at a CSR (Customer Service Rep) Always ask for the manager, your complaints will get farther that way.

True... One other thing : I always try to keep my cool with anyone who has my credit card info in their possession... "just in case"

topdollr Enthusiast

topdollr

Posted
  • Author
Posted

yeah, I told her that I wanted her to voice my concern to the next level and she gave me the run around. I remember then stricly telling me that they need my CC to activate my OnStar when the truck was delivered and I asked them directly that I didn't want to continue the service. They said they would call before the end of the 12th month to verify if I wanted to continue. Guess lesson learned.

VMax2007 Senior Enthusiast

VMax2007

Posted
Posted
yeah, I told her that I wanted her to voice my concern to the next level and she gave me the run around. I remember then stricly telling me that they need my CC to activate my OnStar when the truck was delivered and I asked them directly that I didn't want to continue the service. They said they would call before the end of the 12th month to verify if I wanted to continue. Guess lesson learned.

 

They lied. :rollin:

strokin13 Enthusiast

strokin13

Posted
Posted

Good to know. Mine is up in December. Great concept, don't need it, don't want it... Guess I'll be making a phone call when it gets close. Thanks for the heads up!

Outbacker Enthusiast

Outbacker

Posted
Posted

When I got the truck, there was a promotion of more minutes at a low price, so I bought them using a CC. No big deal, but my sales dude did tell me that after the year trial, I do have to call them and cancel Onstar or it will carry on. I marked the calendar so I will call them a few days before the anniversary date. Yelling and losing your mind at the CSR does nothing. I always go to the top with any issues, and demand feedback to my complaint. CSR's will just ignore you and thank you for your time, and "promise" that they will tell someone. Yeah, right.

Steveman Enthusiast

Steveman

Posted
Posted

I have used the phone feature a couple of times because if somebody is trying to call my cell phone while I am in my truck they usually can't get a hold of me because I cant feel my damn cell phone vibrating. But, Onstar has glitched on me a couple of times. One time the phone just randomly came on and started to try to call people. It did that 3 times over a course of 20 min.

FastFord19 Enthusiast

FastFord19

Posted
Posted

ON star called my truck the other day to get me to set it up. I told them I did not want any other options they were trying to sell me. He then stated he would need a CC to secure my account.. I told him I did not have time and he gave me another spill. He stated they would not use my CC without my permission. I said Okay whatever and gave it to them. Right before he hung up he said that I had to cancel the account after the first year or they would charge me....

 

I dont see how that is not using my CC without my permission, since they will charge it anyway.

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