What Happened To Wait4me Tunes?

kdog55 · April 17, 2009

Anyone know if they are still in business? Their website is still running, but I e-mailed them a few times with a question on a 3 year old tune I had from them and have not received any replies? Out of business? Too busy? Or just bad Customer Service??

VR021302 · April 17, 2009

Anyone know if they are still in business? Their website is still running, but I e-mailed them a few times with a question on a 3 year old tune I had from them and have not received any replies? Out of business? Too busy? Or just bad Customer Service??

you said it already

stadt11 · April 17, 2009

I e-mailed them a few times ... and have not received any replies

Your statement seems very accurate. From what I heard, Jesse will get you a tune, but after that you're on your own ... heard his customer service is very poor after-the-sale.

deadringer · April 17, 2009

have you tried calling him? (as opposed to emailing him)

MS3DALE · April 17, 2009

Wait 'til Jeff sees this

2005LT · April 17, 2009

...waiting for Jeff to chime in here

Sorry Kdogg55, in all seriousness I don't think their customer service is all that great. I had a wait4me in my last truck and didn't like the way it was tuned: transmission 'banged' from 2-3. I never tried to have it retuned. Just put the original ecm back in.

VMax2007 · April 17, 2009

VR021302 · April 17, 2009

kdog55 · April 17, 2009

Yeah, obviously I am not happy with the tune. I can almost here the snickering when W4M is even mentioned! I actually sent it back once and it basically came back the same way. I then cut my losses and bought a Predator handheld cheap and installed my original PCM to tune it. I just figured that was 2 years ago and maybe I could send it back with hopes something changed and he could re-tune it under the lifetime warranty and see if it is any better. I since sold the predator and even though it was a handheld, it was much better than the W4M tune.

I really do not want to spend the money for another tune or Blackbear would be my choice, but right now I have a money pit of a custom chopper that is getting my few spare $$. That is why I was hoping for the best with what I currently have. Thanks for the replies though. I know for sure I am in the same boat as many from here.

omegafiler · April 17, 2009

Well... yeah... sure. Nothing new here.

I'd suggest calling him. He's never been big on e-mails unless his wife is checking them for him. I know he's still around though. He's fairly active on the caddy forums.

VMax2007 · April 17, 2009

Well... yeah... sure. Nothing new here.

I'd suggest calling him. He's never been big on e-mails unless his wife is checking them for him. I know he's still around though. He's fairly active on the caddy forums.

Well Wayne, since you were so satisfied, I assume you are going to have him tune your new truck? Right?

omegafiler · April 17, 2009

Well... yeah... sure. Nothing new here.

I'd suggest calling him. He's never been big on e-mails unless his wife is checking them for him. I know he's still around though. He's fairly active on the caddy forums.

Well Wayne, since you were so satisfied, I assume you are going to have him tune your new truck? Right?

Official Response:

Well, I'm glad you asked, Jeff. Based on my experiences with W4M through various phone calls, e-mails and over a year of driving a vehicle tuned by him, I have no reason to exclude him from being a possible future tuner for my new truck. Despite having less-than-stellar customer service skills, I found him to be a very knowledgeable and skilled tuner. While he has acquired a not-so-great reputation on a few forums, there are others where he is still highly regarded and yes, possibly even loved. His personal issues aside, I found that basically all relevant technical information he provided was eventually backed up and confirmed by other tuners on various forums, including this one. As I suspected it would be.

Unfortunately at this point and time I have no current plans on tuning the truck. So I'm unable to speculate on which tuner I might be considering (or not) if and when I should decide to go through the custom tuning process.

Thank you for your interest and I look forward to many future tuning related discussions in the future. And feel free to let me know if you have any other questions.

-Wayne

Disclaimer: This is not meant to be an endorsement for or against any tuner; it’s simply a response based on personal experience.

VR021302 · April 17, 2009

MS3DALE · April 17, 2009

Well... yeah... sure. Nothing new here.

I'd suggest calling him. He's never been big on e-mails unless his wife is checking them for him. I know he's still around though. He's fairly active on the caddy forums.

Well Wayne, since you were so satisfied, I assume you are going to have him tune your new truck? Right?

Official Response:

Well, I'm glad you asked, Jeff. Based on my experiences with W4M through various phone calls, e-mails and over a year of driving a vehicle tuned by him, I have no reason to exclude him from being a possible future tuner for my new truck. Despite having less-than-stellar customer service skills, I found him to be a very knowledgeable and skilled tuner. While he has acquired a not-so-great reputation on a few forums, there are others where he is still highly regarded and yes, possibly even loved. His personal issues aside, I found that basically all relevant technical information he provided was eventually backed up and confirmed by other tuners on various forums, including this one. As I suspected it would be.

Unfortunately at this point and time I have no current plans on tuning the truck. So I'm unable to speculate on which tuner I might be considering (or not) if and when I should decide to go through the custom tuning process.

Thank you for your interest and I look forward to many future tuning related discussions in the future. And feel free to let me know if you have any other questions.

-Wayne

Disclaimer: This is not meant to be an endorsement for or against any tuner; it’s simply a response based on personal experience.

LMFAO

VMax2007 · April 17, 2009

Well... yeah... sure. Nothing new here.

I'd suggest calling him. He's never been big on e-mails unless his wife is checking them for him. I know he's still around though. He's fairly active on the caddy forums.

Well Wayne, since you were so satisfied, I assume you are going to have him tune your new truck? Right?

Official Response:

Well, I'm glad you asked, Jeff. Based on my experiences with W4M through various phone calls, e-mails and over a year of driving a vehicle tuned by him, I have no reason to exclude him from being a possible future tuner for my new truck. Despite having less-than-stellar customer service skills, I found him to be a very knowledgeable and skilled tuner. While he has acquired a not-so-great reputation on a few forums, there are others where he is still highly regarded and yes, possibly even loved. His personal issues aside, I found that basically all relevant technical information he provided was eventually backed up and confirmed by other tuners on various forums, including this one. As I suspected it would be.

Unfortunately at this point and time I have no current plans on tuning the truck. So I'm unable to speculate on which tuner I might be considering (or not) if and when I should decide to go through the custom tuning process.

Thank you for your interest and I look forward to many future tuning related discussions in the future. And feel free to let me know if you have any other questions.

-Wayne

Disclaimer: This is not meant to be an endorsement for or against any tuner; it's simply a response based on personal experience.

Wow, impressive response sir.

Now, if you can find even ONE disappointed BB customer, whether it's based on tune quality or customer service. Then I will gladly retract my statement regarding Jesse Bubb.

Good luck!