truckaddons.com customer "service" (??)

HD Doug · May 22, 2002

Sure, they'll quote you a good price, no doubt. However, their customer service is nonexistant and they lie.

I ordered Gibson headers and exhaust, then was talked into buying Rancho shocks as the guy said they'd really help smooth my ride, as the torsion bars are cranked and rear leafs have been added. Well, the shocks came, but wouldn't fit as they not only weren't the right ones for ANY HD, but I called Rancho and they said they only have shocks available for factory ride height and 4" lift height. With my set-up, NOTHING will work.

OK, no big deal I figured, I'll just have them issue a call tag (as I was told on the phone they would) and pick them up. I emailed them and they replied that my salesman said he was not aware that my truck was "lifted." BULL####! It was his idea in the first place! So, I bit the bullet and paid the $10 for shipping, figuring I got a good price on the Gibson stuff.

Well, that was 3 weeks ago, and I've not received any Gibson goods yet. I tried contacted customer service and have gotten voice mails (from which I received no reply) and one guy who said he'd track my package and contact me in "a couple hours," but hasn't called back. That was YESTERDAY, 24 hrs ago.

I've emailed with no reply, as well.

Sorry for the rant, but a good price isn't always best, I've found, and I thought I'd share with everyone.

HD Doug

HillHound · May 23, 2002

Sorry for the rant, but a good price isn't always best, I've found, and I thought I'd share with everyone.

That really would burn me up! :angry: I've found out the hard way you often get what you pay for. Thanks for the heads up about that business!

Shaners · May 24, 2002

My buddy bought some Manik Tube Steps, Husky Flaps, Tonau (sp?) cover, bed rail caps, and a full set of front and rear Husky Floor mats from them, a little over a week ago, and he recieved everything within 4-5 business days. He couldn't be happier.

I wonder if the Headers were out-of-stock???

It still is a shame that you can't talk to anyone over the phone about this problem...

mnstrmdnss · July 27, 2002

thats why i tell everone i know to stick with summit racing, they are very helpful, nice, and fast shippers! as long as they sell a part i need, im doing all my performance shopping at summit.

i ordered a rear sway bar for my truck on tuesday, and sent them a check in the mail on tuesday(no credit card , and recieved it on friday!

LarryE · July 28, 2002

I have to take up for truckaddons.com why ya ask?

well mainly because I live 10 mins from their shop lol... another reason is that one of my former club members works there.

The official name of the business is Trailblazers and they are the only store I will ever buy from locally.. they beat everyone else's prices by huge margins, and will install everything they sell for a flat rate of 30 bux.. no more no less

Shotgun · August 2, 2002

I ordered a pair of manik step bars from truckaddons.com and recieved them approx 3 weeks later.I had to refuse them because they were damaged from bumping around on the truck for 2 weeks,they had put the wrong address and phone # on the freight bill.I can't seem to contact anyone with truckaddons,i have left voice mails,e mailed them several times and I have yet to get a call back or resonce.I have finally resorted to contacting the better buisness bureau...I just thought i would warn everyine to steer clear of this buisness and avoid the trouble i am having....