Truck Is Back, And Oil Leak Fixed

Austin83 · January 8, 2011

Well, I got my truck back today after having the rear main seal, and the seal on the plate behind the engine replaced. The work order said they added 1 quart of oil, and I thought I was full of oil before I took it in. Sure enough, I get home and check to find that there was too much oil in the engine. The dipstick read way above the full mark. I ended up taking about half to one quart of oil out of it to get it to the full mark. Thank goodness I only drove 5 miles. I then find that the black plastic plate on the bell housing was loose and a screw was missing that tightens it up. Now, I have to go back up there at 8 am to get them to put a screw in it. This is probably the last time I use this dealership....

Julien · January 8, 2011

Wow thats scary thinking they also changed a rear engine seal if they were that sloppy with everything else.

oldschool327 · January 8, 2011

Sounds like your dealer and mine know each other.

tanked_darren · January 8, 2011

Sounds like your dealer and mine know each other.

+1

xPosTech · January 8, 2011

I would be sure to let Customer Service know about it. If we don't tell'em it'll happen to the next guy. I don't think GM wants bad service departments.

Ted

Ryan00TJ · January 8, 2011

Let GM know about it when they send you a warranty work review paper in the mail. Bad dealers will continue until they are called out on it.

jro909 · January 8, 2011

i don't know if i would label them a bad dealer for a few minor mistakes...if they rotated your tires and forgot to put the lug nuts on i'd be freaking out but a little extra oil and a forgotten screw are nothing to go banging the war drum about, god forbid gm techs are human

THE BIGPUNN · January 8, 2011

I agree they are human, but maybe this one mechanic has had several "little" issues. mistakes should be brought to someones attention.

Daryl LBZ · January 8, 2011

i don't know if i would label them a bad dealer for a few minor mistakes...if they rotated your tires and forgot to put the lug nuts on i'd be freaking out but a little extra oil and a forgotten screw are nothing to go banging the war drum about, god forbid gm techs are human

I think a quart to a quart and a half of extra oil is a little uncalled for. That can hurt an engine if left go long enough. As for the missing screw its not that hard to walk over to the parts dept. and get another one. I see things like this all the time at my job and it boils down to lazyness. Id being letting someone know about this guys sloppy/lazy work performance.

jro909 · January 8, 2011

i don't know if i would label them a bad dealer for a few minor mistakes...if they rotated your tires and forgot to put the lug nuts on i'd be freaking out but a little extra oil and a forgotten screw are nothing to go banging the war drum about, god forbid gm techs are human

I think a quart to a quart and a half of extra oil is a little uncalled for. That can hurt an engine if left go long enough. As for the missing screw its not that hard to walk over to the parts dept. and get another one. I see things like this all the time at my job and it boils down to lazyness. Id being letting someone know about this guys sloppy/lazy work performance.

how do you know the tech wasen't having a bad day? you cannot pass judgement over two minor mistakes..if thats the case every working man in the world would be fired left and right..

MaverickZ71 · January 9, 2011

i don't know if i would label them a bad dealer for a few minor mistakes...if they rotated your tires and forgot to put the lug nuts on i'd be freaking out but a little extra oil and a forgotten screw are nothing to go banging the war drum about, god forbid gm techs are human

I think a quart to a quart and a half of extra oil is a little uncalled for. That can hurt an engine if left go long enough. As for the missing screw its not that hard to walk over to the parts dept. and get another one. I see things like this all the time at my job and it boils down to lazyness. Id being letting someone know about this guys sloppy/lazy work performance.

how do you know the tech wasen't having a bad day? you cannot pass judgement over two minor mistakes..if thats the case every working man in the world would be fired left and right..

Wrong. Sloppy work needs to be pointed out to the dealer, and then corrected. If the tech was just having a single bad day, then he/she doesn't have much to worry about, maybe getting reprimanded, and the world moves on. Anything more and firing would not be unjustified, for any employee at any business. The "close enough is good enough" mentality is what made GM go bankrupt in the first place! True professionals, whether they be surgeons or boomer missile sub commanders or dealer auto techs, sweat all the details, and take pride in their work, because anything less can put the people who rely on them and trust them in danger.

Pyggy · January 9, 2011

how do you know the tech wasen't having a bad day? you cannot pass judgement over two minor mistakes..if thats the case every working man in the world would be fired left and right..

I don't think anybody wants to get anyone fired. If people aren't doing their job properly, they need to be informed, so they can correct it. You don't want people developing bad habits.

renegadeking · January 9, 2011

at least your dealer kinda fixed your truck.

the dealer, auto body shops don't even fix it. they charge you for the parts and labour and don't even replace the part. happened to a couple of my friends.

its hard to find good help

jtramsey · January 9, 2011

how do you know the tech wasen't having a bad day? you cannot pass judgement over two minor mistakes..if thats the case every working man in the world would be fired left and right..

I don't think anybody wants to get anyone fired. If people aren't doing their job properly, they need to be informed, so they can correct it. You don't want people developing bad habits.

No I would not want someone to get fired.Just bring it to the Service manager.But Bad day or not he is working on my $30,000 truck not his own.It needs to be done right regardless.It cost's me money and time to have to bring back time after time for sloppy work.I am just ranting.

imollison · January 9, 2011

The problem is that there was an extra quart of oil in an engine that is only suppost to have about 5 or 6 quarts in it, that is 20% more oil than it was engineered to hold and use. Which means it is running outside of it normal parameters, different oil pressures, which may lead it to throw a few codes, and off you go with an engine that is not running right. Will it cause any damage??? Maybe nothing, maybe a blown main oil seal, who knows.

Who's fault is it when the engine takes a dump on the highway??? And more importantly, who will pay for the damages? I would say not the dealer, as the OP did not say anything to the dealership about having too much oil in it.

As for the screw......either he was a lazy tech, forgot about it, or he was distracted and missed it when he reassembled all the parts.

Anyway, talk to the Service Manager and the tech together. Address your concerns with both of them, not just the one. The reason......so you know that the SM did talk to the tech. Maybe the tech was confused with the size of engine and the amount of oil, maybe he had someone else refill the engine with oil......it happens in busy dealerships.....Same with the screw......

BTW, I have worked in a dealership (2 years) and did have customers talk to me......if I made mistakes, it happened, I made sure that it never happened again. Yes, it was a little embarassing at the time but I became better at the job because of it.

My 2 cents..