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Travel Link on Infotainment

JoeyM

By JoeyM
in Troubleshooting & Recalls

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JoeyM Enthusiast

JoeyM

Posted
Posted

I puchased a 2015 Sierra SLT 2/24/15 and two weeks later just happened to noticed when i pressed the weather icon and got message that "XM weather unavailable at the moment". Same message for a week and half. Refreshed signal multiple times, resetted as a new activation, dealer visit for hard reset and still same issue. Dealer ordered new radio which will be in next week. Has anyone experienced this in their truck?

krellheat Enthusiast

krellheat

Posted
Posted

Occurs when driving through valleys in New England. My guess the satellite is near the equator and trees, mountains, hills and buildings block the signal for me.

JoeyM Enthusiast

JoeyM

Posted
  • Author
Posted

Nah, it was working when I bought it. Plus in Alabama its pretty well open terrain for the most part. Dealer set another 2015 beside it and worked on that truck so I believe something failed in the unit itself.

JoeyM Enthusiast

JoeyM

Posted
  • Author
Posted

Ok three trips to dealer for a total of 312 miles and they replaced the head unit today and still not fixed. Now they say it's the control unit that controls the weather link on the head unit, and of course they have to order it which will mean another 104 mile round trip. I know it's a minor issue but if I buy a $53,000 truck i expect everything to work as it should. If it's not fixed on after i make this next trip would it be considered a lemon and ask for a refund or new replacement?

CounterMeasure Enthusiast

CounterMeasure

Posted
Posted

Ok three trips to dealer for a total of 312 miles and they replaced the head unit today and still not fixed. Now they say it's the control unit that controls the weather link on the head unit, and of course they have to order it which will mean another 104 mile round trip. I know it's a minor issue but if I buy a $53,000 truck i expect everything to work as it should. If it's not fixed on after i make this next trip would it be considered a lemon and ask for a refund or new replacement?

 

Personally, I think you are still pretty far away from lemon or buyback status. Sounds like you've only had one repair attempt, so no lemon. They haven't gotten to the point where they are saying they've run out of ideas, so no buyback.

 

As someone that's spent $1500 out of pocket to fix some of the truck issues, had 8 or 9 dealer trips to a dealer 45 miles away, and with some of the repairs being a transmission replacement, I know it sucks. Of course, you could ask GM for some compensation, but don't expect much. All they offered me was 3 months XM, which I found insulting given all the time I spent shuttling the vehicle to and from, as well as all the gas the techs and reps burned on my dime.

JoeyM Enthusiast

JoeyM

Posted
  • Author
Posted

 

Personally, I think you are still pretty far away from lemon or buyback status. Sounds like you've only had one repair attempt, so no lemon. They haven't gotten to the point where they are saying they've run out of ideas, so no buyback.

 

As someone that's spent $1500 out of pocket to fix some of the truck issues, had 8 or 9 dealer trips to a dealer 45 miles away, and with some of the repairs being a transmission replacement, I know it sucks. Of course, you could ask GM for some compensation, but don't expect much. All they offered me was 3 months XM, which I found insulting given all the time I spent shuttling the vehicle to and from, as well as all the gas the techs and reps burned on my dime.

Yes i thought it was a real stretch, and from the comparison that you dealt with I guess i can consider myself lucky.

  • 1 month later...
JoeyM Enthusiast

JoeyM

Posted
  • Author
Posted

Finally fixed today, anyone else gets this issue, it's the HMI module that failed. Dealer said my truck was the first one to have this issue and sent out a tech bulletin to all dealerships.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Hi JoeyM,

 

We're happy to hear the dealership was able to get this resolved for you and appreciate the update. Please feel free to reach out to us in the future if you have any questions. We're always happy to assist!

Sincerely,

Eddie A.
GM Customer Care

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