computer problems

96Z71asskicker · July 13, 2003

Customer Service

>

>This has got to be one of the funniest I've heard of in

>a long time I think this guy should have been promoted,

>not fired.

>

>This is a true story from the WordPerfect Help line

>which was transcribed from a recording monitoring device

>in the customer care department.

>

>Needless to say, the Help Desk employee was fired;

>however, he/she is currently suing the WordPerfect

>organization for "Termination without Cause."

>

>Actual dialogue of a former WordPerfect Customer

>Support employee(now I know why they record these

>conversations)!

>

>"Ridge Hall computer assistance; may I help you?"

>

>"Yes, well, I'm having trouble with WordPerfect."

>

>"What sort of trouble?"

>

>"Well, I was just typing along, and all of a sudden the

>words went away."

>

>"Hmmm. So what does your screen look like now?"

>

>"Nothing."

>

>"Nothing?"

>

>"It's a blank; it won't accept anything when I type."

>

>"Are you still in WordPerfect, or did you get out?"

>

>"How do I tell?"

>

>"Can you see the C: prompt on the screen?"

>

>"What's a sea prompt?"

>

>"Never mind, can you move your cursor around the

>screen?"

>

>"There isn't any cursor: I told you, it won't accept

>anything I type."

>

>"Does your monitor have a power indicator?"

>

>"What's a monitor?"

>

>"It's the thing with the screen on it that looks like a

>TV."

>

>"Does it have a little light that tells you when it's

>on?"

>

>"I don't know."

>

>"Well, then look on the back of the monitor and find

>where the power cord goes into it. Can you see that?"

>

>"Yes, I think so."

>"Great. Follow the cord to the plug, and tell me if

>it's plugged into the wall."

>

>"Yes, it is."

>

>"When you were behind the monitor, did you notice that

>there were two cables plugged into the back of it, not

>just one?"

>

>"No."

>

>"Well, there are. I need you to look back there again

>and find the other cable."

>

>"Okay, here it is."

>

>"Follow it for me, and tell me if it's plugged securely

>into the back of your computer."

>

>"I can't reach."

>

>"Uh huh. Well, can you see if it is?"

>

>"No."

>

>"Even if you maybe put your knee on something and lean

>way over?"

>

>"Oh, it's not because I don't have the right angle-it's

>because it's dark."

>

>"Dark?"

>

>"Yes, the office light is off, and the only light I

>have is coming in from the window."

>

>"Well, turn on the office light then."

>

>"I can't."

>

>"No? Why not?"

>

>"Because there's a power failure."

>

>"A power............a power failure? Aha, Okay, we've

>got it licked now. Do you still have the boxes and

>manuals and packing stuff your computer came in?"

>

>"Well, yes, I keep them in the closet."

>

>"Good. Go get them, and unplug your system and pack it

>up just like it was when you got it. Then take it back

>to the store you bought it from."

>

>"Really? Is it that bad?"

>

>"Yes, I'm afraid it is."

>

>"Well, all right then, I suppose. What do I tell them?"

>

>"Tell them you're too d**n stupid to own a computer."

greyghost03 · July 13, 2003

Truckman031 · July 13, 2003

cowboy02 · July 14, 2003

The said part is there is more of them out there....... And sometimes it's the people with masters degree's that have forgoten the simple stuff...........

Had a guy here at work complain that his monitor was shot and needed a new one, I asked what was wrong and he said it wouldn't turn on...... I walked over to his desk and pluged it into the wall.........