Poor experience with CARiD

[Penguin VII]

Unsure if this is the correct forum. Just hoping to share my tale, you can make up your own mind as to if this changes anything for you.

 

I was amped by some tail lights I saw on the "what did you do today" thread and decided they were the ones I wanted and was gonna pick them up. Spyder tails if anyone is interested. Anyway, realtruck had them for $320 but didn't have the 3rd brake I was trying to match with, CARiD did but the tails were more expensive. No problem, I'd buy at different retailers if I couldn't get a price match. Hit up their chat, told them the deal, and not only did they price match but they beat it by $20! So at this point I'm sold. Happy I chose CARiD and happy with the service. Apparently the chat guy has to create a shopping cart with the discount, no problem. We go over my truck, get everything confirmed and boom done. I leave it in the cart for the night while I decide on which 3rd brake to match with it and try it in the morning.

 

Morning comes, I find the matching (or close enough) 3rd brake, add it to the cart. Discount is still there, boom, purchase. Shipping seems a bit high ($33 bucks total) but I guess you get spoiled in the days of "free" 2day shipping. After I purchase I realize that the chat rep put the wrong tails in my cart. He put tails for the 3500 dualie. Well thats not good, I'm pretty sure they wont fit, even have a different SKU. So I reach back out to the chat hoping to correct the issue. They ask for a link to the sale on the other site. After a few minutes they eventually tell me they can't match the price. Tail lights were the same price so I'm unsure what the issue was. I'm told it's because they are on sale at the other company and they can't price match those, even though they did last night. I tried to claim that I've already made the purchase and done the sale, the sales rep on chat apparently made two mistakes, one was adding the wrong item to my cart, and two was actually giving me the better price.

So I canceled my sale and will have my money refunded. I understand that mistakes happen, and I don't expect a company to lose money on stuff like this, but my thought was that the mistake was already made, they had the opportunity to take the "hit" but make a customer happy but instead they choose to not take the hit and we both lost out.

Take from this what you will. Again, it was my mistake by not validating the product before purchasing, and their mistake by giving me a better deal than I had originally even asked. I get it can come off a bit whiny but since others may buy from there as well I figured I would share my single interaction with them. I personally won't be using them again, just because that put a real bad taste in my mouth. I like to feel like as a customer my patronage is appreciated and that they do what they can for me. I don't expect them to go into bankruptcy for me but I also don't like to feel like it's all about their bottom line. At the end of the day they are in the customer service business, and since I can get the tail lights cheaper at autoanything or realtruck I will. As soon as I can find that damned 3rd tail.

[ChevyRoofer]

2 hours ago, Penguin VII said:

He put tails for the 3500 dualie. Well thats not good, I'm pretty sure they wont fit, even have a different SKU. 

Sorry to hear about your rough situation.  I agree with your point that it was a hassle and they should tailor better to their customers.

 

But on the above, I'm going to have to disagree there.  The tail lights should fit a 3500 dually the same they would fit a 1500 single cab.

I know this is how it is for all OEM tail lights, just don't know if the aftermarket guys did any modifications for certain cabs.  But I doubt it, as that would cost more $$ to manufacturer. The electrical should be the exact same too, just depends on if you had LED tail lights from the factory or not.

 

I would've let them come in, checked to see if they fit, and if they didn't, then go through the process you're doing.  Hope it works out.

 

I'd just stay OEM if I was you.  Easier to resale OEM products than aftermarket usually...and you could get SLT/Denali Tails for around ~$500-600.

[Penguin VII]

@ChevyRoofer Appreciate the info man. Sadly I've already received confirmation of the "return" and incoming credit back to my account. I probably should have waited to see but the fact it was a different SKU made me thing it was a different light. To my knowledge dualies in the past had different lights, don't know if thats still true.

I have no interest in reselling honestly. I plan to keep this truck till one of us dies. Agree with the thoughts though.

[redwngr]

11 minutes ago, Penguin VII said:

I have no interest in reselling honestly. I plan to keep this truck till one of us dies. Agree with the thoughts though.

I've had to concede that sometimes when I think that's the plan, I find that plans change.