10 months - Dead GMC trailer camera wasted $500, No help from GM - Ready to burn anything GMC.

In2racn · April 15, 2021

Got a 2020 Denali HD 1 ton in September 2019. I purchased 2 GMC trailer camera in December 2019, one for my snowmobile trailer and one for my wife's craft trailer. The sled trailer went one winter fine, trailer stored inside all summer. This December (2020), I noticed sporadic trailer camera function. It wouldn't come on right away, then it would be fine for a short time, then flicker out and not work.

Sled season was short but it was strong for the 6 or 7 weeks from late January to first week in March. I was too busy riding to address the camera issue. In addition, it is damn cold to be working on top of an enclosed trailer. Mid March, I contact my GM dealer for a replacement and they tell my I am screwed. The offer to sell me another at a "good deal". Their "deal" is still more than Shopchevyparts.com.

In any case, has any one tried GMC direct for help on an issue like this? Between getting a "DEF tank heater" code with limp mode, having no tank heaters in stock and now this camera, I am ready to burn anything with a GMC logo or bowtie.

Edited April 15, 2021 by In2racn

RugbyRef · April 16, 2021

Hate to be the bearer of bad news Frank, but since you bought those camera's separate from the initial purchase of your truck they probably only come with a 1-year warranty and are most likely not covered under the standard new truck purchase warranty. Of course, you can always elevate your concern/complaint with GM. I believe the number is (800) 222-1020.

Then again...I could be totally f'ed up and there is a simpler route.

Hope you get this worked out!

Edited April 16, 2021 by RugbyRef

In2racn · April 16, 2021

Thanks for the reply. The sad thing about this.... the camera is on a snowmobile trailer. Last season (start of Covid), that trailer was used 6 times. Then stored inside for the summer. Then when I go to use it this past season, it is defective. So in reality, that $500 camera lasted for 6 uses.

Last week, before this camera issue, the dealer reached out and asked me to reserve a Hummer EV pickup. Maybe I will get it maybe I wont. But, I put my refundable deposit down on one. I currently have and have owned a number of GMC products that I get from this same dealer. In my mind, a small business owner.... if I have a good customer that has a problem with something I sell, I will go ahead and replace it on my dime to take care of the customer, even if the manufacturer is slow to help out. Then deal with the manufacturer later.

GM and this dealer are quickly turning me into a Ford and Ram guy.