Infotainment Software Bug? Passive Door Lock mode disabled itself.

[kjac]

I've had my 2019 Sierra for about 5 months and turned on Passive Door Lock mode shortly after buying the vehicle. The doors have always locked when I stepped out of range during this time, except for today. I drove to the store and after returning to my vehicle I noticed my door was unlocked, then I drove home and noticed it still wasn't locking the doors when I went inside the house. I went through the infotainment door lock settings and found that Passive Door Lock was "off", but it had been turned on for the past 5 months. I live alone, and I'm the only one who has ever driven this vehicle. The battery was never disconnected or allowed to die, and I haven't touched any of the infotainment settings since the first time I configured everything 5 months ago. What could have caused this setting to be changed with no input from me? I liked not having to worry about locking my doors with this setting, but now it feels like a false sense of security.

Edited March 19, 2023 by kjac

[SteveP45]

Go into settings and enable it again.  Could be an update turned it off or reset it to default settings which I think is off.

[GMCustomerService]

On 3/18/2023 at 8:03 PM, kjac said:

I've had my 2019 Sierra for about 5 months and turned on Passive Door Lock mode shortly after buying the vehicle. The doors have always locked when I stepped out of range during this time, except for today. I drove to the store and after returning to my vehicle I noticed my door was unlocked, then I drove home and noticed it still wasn't locking the doors when I went inside the house. I went through the infotainment door lock settings and found that Passive Door Lock was "off", but it had been turned on for the past 5 months. I live alone, and I'm the only one who has ever driven this vehicle. The battery was never disconnected or allowed to die, and I haven't touched any of the infotainment settings since the first time I configured everything 5 months ago. What could have caused this setting to be changed with no input from me? I liked not having to worry about locking my doors with this setting, but now it feels like a false sense of security.

This is certainly not what we like to hear, kjac.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2019 GMC Sierra. To do so, please send an email to [email protected] with ATTN: kjac/GM Trucks in the subject line.

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