2022 Silverado with 3.0L dead on highway

[eabaja01]

Driving on highway. Truck shut completely off and does nothing now. Started with low def reduced speed warning. Def is full and display says full. Called dealer. Couldn't get in for over week. 10 minutes later it shut down while running 70 on interstate. And now no response. Towed to dealer and has been there over a week and there response is either too busy, can't get it in shop because it won't start, or diesel techs didn't come in. Latest message from dealer they will try to get it in shop next week.

[GMCustomerService]

On 6/29/2024 at 9:00 AM, eabaja01 said:

Driving on highway. Truck shut completely off and does nothing now. Started with low def reduced speed warning. Def is full and display says full. Called dealer. Couldn't get in for over week. 10 minutes later it shut down while running 70 on interstate. And now no response. Towed to dealer and has been there over a week and there response is either too busy, can't get it in shop because it won't start, or diesel techs didn't come in. Latest message from dealer they will try to get it in shop next week.

This is certainly not something we like to hear from our customers. With safety being an utmost priority, we understand your displeasure with this situation. So, we may learn more about your recent experience, please send us an email to [email protected]. Be sure to include your Username and Forum name in the subject line. We look forward to hearing from you. 

[GMCustomerService]

On 6/29/2024 at 9:00 AM, eabaja01 said:

Driving on highway. Truck shut completely off and does nothing now. Started with low def reduced speed warning. Def is full and display says full. Called dealer. Couldn't get in for over week. 10 minutes later it shut down while running 70 on interstate. And now no response. Towed to dealer and has been there over a week and there response is either too busy, can't get it in shop because it won't start, or diesel techs didn't come in. Latest message from dealer they will try to get it in shop next week.

Please know, our team is here to assist and would like to take a moment to further investigate this matter. When you have a moment, please send us an email to [email protected]. Make sure to include your Username and Forum name in the subject line with additional information. 

[GMCustomerService]

On 6/29/2024 at 9:00 AM, eabaja01 said:

Driving on highway. Truck shut completely off and does nothing now. Started with low def reduced speed warning. Def is full and display says full. Called dealer. Couldn't get in for over week. 10 minutes later it shut down while running 70 on interstate. And now no response. Towed to dealer and has been there over a week and there response is either too busy, can't get it in shop because it won't start, or diesel techs didn't come in. Latest message from dealer they will try to get it in shop next week.

We are still here and eager to assist with the concerns you are facing with your Silverado. So, we can best assist, please send us an email to [email protected]. Please be sure to include your Username and Forum name in the subject line with any additional insight. We are looking forward to your email. 

[Jeff_C]

Any word from the dealership yet?