Vin Check Please?

[silvereb80]

1GTGG29U231129545

 

 

Thank you

[MS3DALE]

It has 2 open recalls,One of which should of been done since the vans been in for service since it came out,Although if the nut didn't come off by now it probably won't,but still this was a major concern of GM's,thats why they wanted the vans "towed" into the dealerships to check them.

 

 

GM Vehicle Inquiry System

Summary

 

VIN : 1GTGG29U231129545

VEHICLE INFORMATION

Merchandising Model : TG23705 -2003 SAVANA CARGO VAN

Warranty Start Date : 07/22/2003

BARS Order Type : 70 - RETAIL - STOCK

Delivering Dealer :

COLONIAL AUTO CENTER

PO BOX 7823

CHARLOTTESVILLE , VA 22906-7823

(434) 951-1000

Selling Source : 48 - GMC TRUCK

Site Code : 06067

Business Associate Code : 115660

Service Contract : No

Branded Title : No

Warranty Block : No

PDI Status : Paid

 

REQUIRED FIELD ACTIONS

Type Number Description Posted Date Status

RC 02063 PITMAN ARM TO STEERING LINKAGE NUT UNDER-TORQUED (STOP DELIVERY) 12/06/2002 Open

RC 03031 REAR LICENSE PLATE LAMP SOCKET CORROSION N/A Closed

RC 05113 SAFETY BELT BUCKLE INOPERATIVE 05/22/2006 Open

 

SERVICE INFORMATIONAL ITEMS

Vehicle Has No Current Record Of Outstanding Service Information

 

ON STAR AND XM SATELLITE RADIO INFORMATION

Vehicle Has No Associated On Star or XM Radio Information.

 

APPLICABLE WARRANTIES

Description Effective Date Effective Odometer End Date End Odometer

36/36000 BUMPER TO BUMPER LIMITED WARRANTY 07/22/2003 200 miles 07/22/2006 36200 miles

72/100000 SHEET METAL COVERAGE RUST THROUGH LIMITED WARRANTY 07/22/2003 200 miles 07/22/2009 100200 miles

96/80000 FEDERAL EMISSION CATALYTIC CONV. AND PCM 07/22/2003 200 miles 07/22/2011 80200 miles

60/50000 FEDERAL EMISSION 07/22/2003 200 miles 07/22/2008 50200 miles

 

CLAIM HISTORY

R.O Date R.O Number Type Labor Operation Odometer Reading

08/02/2004 362366 # T2020 - TOWING 15000 miles

07/30/2004 369781 # E7202 - CASE, IGNITION LOCK CYLINDER (PASSLOCK) - REPLACE 18078 miles

07/30/2004 369781 # V1029 - 03031 - INSTALL LICENSE PLATE LAMP SOCKET 18078 miles

07/30/2004 369781 # E7200 - IGNITION LOCK CYLINDER REPLACEMENT 18078 miles

07/21/2003 344211 # H0127 - ROTOR ASSEMBLY - FRONT - BOTH - REPLACE 71 miles

10/23/2002 A29545 I Z7000 - PRE-DELIVERY INSPECTION - BASE TIME 0 miles

 

© 1998-2005 General Motors Corporation. All Rights Reserved.

 

 

GM Vehicle Inquiry System

Claim History

 

VIN : 1GTGG29U231129545

CLAIM HISTORY

Repair Order Date : 08/02/2004 Repair Order Number : 362366 Odometer Reading : 15000 miles

Serviced By : GM ROADSIDE ASSISTANCE

PO BOX 50098

PHOENIX, AZ 85076-0098

Selling Source : 48 - GMC TRUCK

Site Code : 66756

Business Associate Code : 160087

Cycle Date Cycle Nbr Case Type Labor Operation Part Comments

08/06/2004 506 01 # T2020 - TOWING N/A N

 

Repair Order Date : 07/30/2004 Repair Order Number : 369781 Odometer Reading : 18078 miles

Serviced By : COLONIAL AUTO CENTER

PO BOX 7823

CHARLOTTESVILLE, VA 22906-7823

(434) 951-1000 Selling Source : 48 - GMC TRUCK

Site Code : 06067

Business Associate Code : 115660

Cycle Date Cycle Nbr Case Type Labor Operation Part Comments

08/13/2004 508 01 # E7202 - CASE, IGNITION LOCK CYLINDER (PASSLOCK) - REPLACE 26087774 - CASE Y

08/13/2004 508 02 # V1029 - 03031 - INSTALL LICENSE PLATE LAMP SOCKET 88986416 - SOCKET Y

08/13/2004 508 03 # E7200 - IGNITION LOCK CYLINDER REPLACEMENT 12472980 - CYLINDER N

 

Repair Order Date : 07/21/2003 Repair Order Number : 344211 Odometer Reading : 71 miles

Serviced By : COLONIAL AUTO CENTER

PO BOX 7823

CHARLOTTESVILLE, VA 22906-7823

(434) 951-1000 Selling Source : 48 - GMC TRUCK

Site Code : 06067

Business Associate Code : 115660

Cycle Date Cycle Nbr Case Type Labor Operation Part Comments

07/29/2003 399 01 # H0127 - ROTOR ASSEMBLY - FRONT - BOTH - REPLACE N/A N

 

Repair Order Date : 10/23/2002 Repair Order Number : A29545 Odometer Reading : 0 miles

Serviced By : JIM HARRIS OLDS-BUICK-PONTIAC-GMC TRUCK

250 W SHIRLEY AVE

WARRENTON, VA 20186-3009

(540) 347-3341 Selling Source : 48 - GMC TRUCK

Site Code : 06297

Business Associate Code : 117076

Cycle Date Cycle Nbr Case Type Labor Operation Part Comments

10/29/2002 321 01 I Z7000 - PRE-DELIVERY INSPECTION - BASE TIME N/A N

 

© 1998-2005 General Motors Corporation. All Rights Reserved.

 

 

GM Vehicle Inquiry System

Vehicle Build

 

VIN 1GTGG29U231129545

VEHICLE BUILD

Merchandising Model : TG23705 -2003 SAVANA CARGO VAN

Gross Vehicle Weight Rating : 3904 kg (8608 lb)

Order Number : FRJV4Q

Build Date : 10/23/2002

Build Plant : 13105

GMVIS is not the definitive source of GM Vehicle RPO information and is intended for service reference only. Should there be any questions about the vehicle's original build or RPO information please refer to the original vehicle invoice or window sticker.

OPTION CODES

AK5 - DRIVER AND PASSENGER AIR BAG

AS5 - FRONT BUCKET SEAT - DELUXE

AU3 - POWER DOOR LOCKS

A12 - FIXED REAR DOOR GLASS

B38 - FULL FRT & REAR FLR COVERING

C6P - GVW RATING - 8,600 LBS

C60 - AIR CONDITIONING-FRONT

C99 - SWITCH INFL RST I/P MDL MAN SUPPRESSION

DE2 - BLACK FOLDAWAY EXTERIOR MIRRORS

EVA - EVAP EMISSION REQUIREMENT

E24 - DOOR SIDE CARGO, HINGED

FE9 - FEDERAL/NY/VT EMISSIONS

GT4 - REAR AXLE - 3.73 RATIO

G80 - LOCKING REAR DIFFERENTIAL

JH6 - 4 WHEEL POWER DISC BRAKES, HD

KC4 - ENGINE OIL COOLING SYSTEM

KD1 - TRANS OIL COOLING SYSTEM

K34 - CRUISE CONTROL

K68 - ALTERNATOR 105 AMP

LQ4 - VORTEC 6000 V8 SFI GAS ENGINE

MT1 - 4 SPEED AUTO TRANS W/OVERDRIVE AND ELECTRONIC CONTROL

NA4 - EMISSION SYSTEM-HEAVY DUTY

NT9 - EMISSION SYSTEM FEDERAL, TIER 2 PHASE-OUT

N33 - COMFORTILT STEERING WHEEL

R8A - LAM INVOICE EXEMPTIONS

SLM - STOCK ORDERS

UM7 - RADIO ETR AM/FM STEREO WITH SEEK & SCAN AND CLOCK

UY7 - HD 7-LEAD TRAIL. WIRING HARNESS

U73 - FIXED MAST ANTENNA

VK3 - FRONT LICENSE PLATE MOUNT

VR4 - WEIGHT DIST HITCH PLATFORM

VXS - COMPLETE VEHICLE LABEL

V14 - AUX TRANSMISSION OIL COOLER

V73 - STATEMENT OF CERT. U.S.

WEN - PLANT CODE-WENTZVILLE, MO

XHF - LT225/75R16E BL R/PE ST ALS-FRT

YD3 - BASE EQUIP FOR SCH GVW PLATE

YD5 - FRONT SPRING - BASE EQUIPMENT

YD6 - REAR SPRING - BASE EQUIPMENT

YHF - LT225/75R16 ALS S/B RAD B/W-RR

ZHF - LT225/75R16 BL R/PE ST ALS-SPR

ZQ3 - TILT WHEEL AND SPEED CONTROL

ZW2 - GLASS - REAR PANEL DOORS

ZW9 - STANDARD BODY OR CHASSIS CAB

ZX2 - TWO PERSON SEATING ARRANGEMENT

ZY1 - SOLID PAINT

Z82 - HEAVY DUTY TRAILERING EQUIP.

Z88 - GMC TRUCK NAMEPLATE

1SA - PARATRANSIT MOBILITY PACKAGE * COMPLETE BODY GLASS * REAR SIDE DOOR, SWING-OUT GLASS * PANEL, INTERIOR TRIM

50U - SUMMIT WHITE

6ZD - SPRING COMPTR SELECT FRT LH

7ZD - SPRING COMPTR SELECT FRT RH

93G - MEDIUM PEWTER CUSTOM CLOTH TRIM

93I - MED DK PEWTER II

 

© 1998-2005 General Motors Corporation. All Rights Reserved.

[MS3DALE]

Heres the recall on the pitman arm nut....

 

 

Service Information

Document ID: 1209348

--------------------------------------------------------------------------------

 

#02063: Product Safety - Pitman Arm to Steering Linkage Nut Under-Torqued - (Dec 9, 2002)

 

 

Subject: 02063 -- Pitman Arm to Steering Linkage Nut Under-Torqued

 

 

Models:

2003 Chevrolet Express 2500 Series with 8,500 lb (C5F) or 8,600 lb (C6P) GVW Rating

 

2003 Chevrolet Express 3500 Series

 

2003 GMC Savana 2500 Series with 8,500 lb (C5F) or 8,600 lb (C6P) GVW Rating

 

2003 GMC Savana 3500 Series

 

 

 

 

--------------------------------------------------------------------------------

 

ON DECEMBER 5, 2002, ALL VEHICLES INVOLVED IN THIS RECALL WERE PLACED ON STOP DELIVERY. AFTER THE RECALL SERVICE PROCEDURE IS COMPLETED, THE VEHICLES MAY BE DELIVERED TO CUSTOMERS.

 

GENERAL MOTORS IS CONTACTING CUSTOMERS OF INVOLVED VEHICLES VIA TELEPHONE. CUSTOMERS ARE BEING INSTRUCTED TO CALL THEIR DEALERSHIP TO HAVE THEIR VEHICLE TOWED INTO THE DEALERSHIP. DEALERS ARE TO MAKE ARRANGEMENTS TO HAVE THE VEHICLE TOWED AND ARE TO PROVIDE THE CUSTOMER WITH COURTESY TRANSPORTATION UNTIL THE RECALL CAN BE PERFORMED ON THEIR VEHICLE.

 

Condition:

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2003 Chevrolet Express and GMC Savana 2500 Series vans with an 8,500 lb (C5F) or 8,600 lb (C6P) GVW rating, and in Chevrolet Express and GMC Savana 3500 Series vans. On some of these vehicles, the nut attaching the pitman arm to the steering linkage may not be torqued to specification, which could lead to a possible separation. A separation could result in loss of vehicle control, and a crash could occur without prior warning.

 

To reduce the possibility of losing control due to this condition, the vehicles should not be driven. Vehicles delivered to customers should be towed to the dealership for the service correction.

 

Correction:

Dealers are to torque the nut that attaches the pitman arm to the steering linkage to the proper specification. If the nut is missing, dealers are to install a new nut.

 

Vehicles Involved:

Involved are certain 2003 Chevrolet Express and GMC Savana 2500 Series vans with an 8,500 lb (C5F) or 8,600 lb (C6P) GVW rating, and Chevrolet Express and GMC Savana 3500 Series vans built between October 14, 2002 and October 25, 2002, and within these VIN breakpoints:

 

Year

Division

Model

Plant

From

Through

 

2003

Chevrolet

Express 2500

Wentzville

31104183

31128771

 

2003

Chevrolet

Express 3500

Wentzville

31118700

31128803

 

2003

GMC

Savana 2500

Wentzville

31113084

31128791

 

2003

GMC

Savana 3500

Wentzville

31116620

31128781

 

 

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC only) before beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]

 

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the recall bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this recall. Any dealer not receiving a computer listing with the recall bulletin has no involved vehicles currently assigned.

 

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this recall.

 

Parts Information

Parts required to complete this recall are to be obtained from General Motors Service Parts Operation (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO=Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO=Customer Special Order.

 

Part Number : 11516074

Description : Nut,Hex M14x2x13

Qty : 1 (If Req'd)

 

Service Procedure:

The following service procedure is for inspecting the nut that attaches the ball stud on the end of the pitman arm to the steering linkage. Refer to the Steering section of the Service Manual if additional information is needed.

 

Raise the vehicle on a suitable hoist and support.

Important: The pitman arm described in the next step connects the pitman shaft on the bottom of the steering gear to the steering linkage.

 

Visually inspect the 21mm hex nut that attaches the ball stud on the end of the pitman arm to the steering linkage (intermediate rod).

• If the nut is present, verify that it has been tightened to 63 N·m (47 lb ft). Then proceed to the next step.

 

• If the nut is missing, install a new nut and tighten to 63 N·m (47 lb ft). Then proceed to the next step.

 

Important: It is NOT necessary to inspect the larger (32mm) nut that attaches the other end of the pitman arm to the steering gear.

 

Lower the vehicle.

Install the GM Recall Identification Label.

Recall Identification Label -- For US and IPC

Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.

 

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Recall Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by either ordering on the web from DWD Store, gm-dealerworld.com, or calling 1-866-700-0001 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

 

Additional Recall Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.

 

Recall Identification Label -- For Canada

Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.

 

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Recall Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP91 when ordering.

 

Courtesy Transportation

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

 

Claim Information

Submit a Product Recall Claim with the information indicated below:

 

Repair Performed

Part Count

Part No.

Parts Allow

CC-FC

Labor Op

Labor Hours*

Net Item

 

Inspect & Torque Pitman Arm Nut (No Replacement)

0

N/A

N/A

MA-96

V0952

0.2

N/A

 

Inspect, Replace & Torque Pitman Arm Nut

1

--

**

MA-96

V0953

0.2

N/A

 

Vehicle Towing

N/A

N/A

N/A

MA-96

V0954

N/A

***

 

Courtesy Transportation

N/A

N/A

N/A

MA-96

V0955

N/A

****

 

Floor Plan Reimbursement

N/A

N/A

N/A

MA-96

V0956

N/A

*****

 

* -- For Program Administrative Allowance, add 0.1 hours to the "Labor Hours".

 

** -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer net price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for the nut needed to complete the repair.

 

*** -- The amount identified in the "Net Item" column should represent the actual dollar amount to tow the vehicle to the dealership (delivered vehicles only).

 

**** -- The amount identified in the "Net Item" column should represent the actual dollar amount for courtesy transportation, if required.

 

***** -- The amount identified in the "Net Item" column should represent the dollar amount shown below:

 

• Chevrolet Express - Reimbursement Amount: $3.66 (US)/$3.65 (Canada)

 

• GMC Savana - Reimbursement Amount: $4.19 (US)/$3.65 (Canada)

 

 

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

 

Customer Notification -- For US and Canada

Customers will be notified of this recall on their vehicles by General Motors (see copy of customer letter included with this bulletin). In addition, the Chevrolet and GMC Outbound Calling Centers will be contacting owners of involved vehicles via telephone.

 

Customer Notification -- For IPC

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

 

Dealer Recall Responsibility -- For US and IPC (US States, Territories, and Possessions)

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

 

Dealer Recall Responsibility -- ALL

All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.

 

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

 

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

 

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

 

December, 2002

Dear General Motors Customer:

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Reason For This Recall

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2003 Chevrolet Express and GMC Savana 2500 Series vans with an 8,500 lb or 8,600 lb GVW rating, and in Chevrolet Express and GMC Savana 3500 Series vans. On some of these vehicles, the nut attaching the pitman arm to the steering linkage may not be torqued to specification, which could lead to a possible separation. A separation could result in loss of vehicle control, and a crash could occur without prior warning.

 

To reduce the possibility of losing control due to this condition, the vehicles should not be driven. Vehicles delivered to customers should be towed to the dealership for the service correction.

 

What Will Be Done

Your GM dealer will torque the pitman arm nut to the proper specification. If the nut is missing, your dealer will install a new nut and torque it to the proper specification. This service will be performed for you at no charge .

 

How Long Will The Repair Take?

The length of time required to perform this inspection and service correction is approximately 15 minutes. Additional time may be required to schedule and process your vehicle. If you dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed to schedule, process and repair your vehicle.

 

Contacting Your Dealer

Please contact your GM dealer as soon as possible to arrange a to have your vehicle towed to the dealership. Parts are available and instructions for making this correction have been sent to your dealer.

 

Your GM dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the number listed below:

 

Division

Number

Deaf, Hearing Impaired, or Speech Impaired*

 

Chevrolet

1-800-222-1020

1-800-833-2438

 

GMC

1-800-462-8782

1-800-462-8583

 

GMODC

(905)644-4112

 

 

Puerto Rico - English

1-800-496-9992

 

 

Puerto Rico - Español

1-800-496-9993

 

 

Virgin Islands

1-800-496-9994

 

 

* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

 

 

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.

 

Customer Reply Card

The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the attached and mailing it in the postage paid envelope.

 

Courtesy Transportation

If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.

 

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

 

General Motors Corporation

 

Enclosure

 

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.

 

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

 

 

© 2008 General Motors Corporation. All rights reserved.

[silvereb80]

Heres the recall on the pitman arm nut....

 

 

Service Information

Document ID: 1209348

--------------------------------------------------------------------------------

 

#02063: Product Safety - Pitman Arm to Steering Linkage Nut Under-Torqued - (Dec 9, 2002)

 

 

Subject: 02063 -- Pitman Arm to Steering Linkage Nut Under-Torqued

 

 

Models:

2003 Chevrolet Express 2500 Series with 8,500 lb (C5F) or 8,600 lb (C6P) GVW Rating

 

2003 Chevrolet Express 3500 Series

 

2003 GMC Savana 2500 Series with 8,500 lb (C5F) or 8,600 lb (C6P) GVW Rating

 

2003 GMC Savana 3500 Series

 

 

 

 

--------------------------------------------------------------------------------

 

ON DECEMBER 5, 2002, ALL VEHICLES INVOLVED IN THIS RECALL WERE PLACED ON STOP DELIVERY. AFTER THE RECALL SERVICE PROCEDURE IS COMPLETED, THE VEHICLES MAY BE DELIVERED TO CUSTOMERS.

 

GENERAL MOTORS IS CONTACTING CUSTOMERS OF INVOLVED VEHICLES VIA TELEPHONE. CUSTOMERS ARE BEING INSTRUCTED TO CALL THEIR DEALERSHIP TO HAVE THEIR VEHICLE TOWED INTO THE DEALERSHIP. DEALERS ARE TO MAKE ARRANGEMENTS TO HAVE THE VEHICLE TOWED AND ARE TO PROVIDE THE CUSTOMER WITH COURTESY TRANSPORTATION UNTIL THE RECALL CAN BE PERFORMED ON THEIR VEHICLE.

 

Condition:

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2003 Chevrolet Express and GMC Savana 2500 Series vans with an 8,500 lb (C5F) or 8,600 lb (C6P) GVW rating, and in Chevrolet Express and GMC Savana 3500 Series vans. On some of these vehicles, the nut attaching the pitman arm to the steering linkage may not be torqued to specification, which could lead to a possible separation. A separation could result in loss of vehicle control, and a crash could occur without prior warning.

 

To reduce the possibility of losing control due to this condition, the vehicles should not be driven. Vehicles delivered to customers should be towed to the dealership for the service correction.

 

Correction:

Dealers are to torque the nut that attaches the pitman arm to the steering linkage to the proper specification. If the nut is missing, dealers are to install a new nut.

 

Vehicles Involved:

Involved are certain 2003 Chevrolet Express and GMC Savana 2500 Series vans with an 8,500 lb (C5F) or 8,600 lb (C6P) GVW rating, and Chevrolet Express and GMC Savana 3500 Series vans built between October 14, 2002 and October 25, 2002, and within these VIN breakpoints:

 

Year

Division

Model

Plant

From

Through

 

2003

Chevrolet

Express 2500

Wentzville

31104183

31128771

 

2003

Chevrolet

Express 3500

Wentzville

31118700

31128803

 

2003

GMC

Savana 2500

Wentzville

31113084

31128791

 

2003

GMC

Savana 3500

Wentzville

31116620

31128781

 

 

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC only) before beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]

 

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the recall bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this recall. Any dealer not receiving a computer listing with the recall bulletin has no involved vehicles currently assigned.

 

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this recall.

 

Parts Information

Parts required to complete this recall are to be obtained from General Motors Service Parts Operation (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO=Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO=Customer Special Order.

 

Part Number : 11516074

Description : Nut,Hex M14x2x13

Qty : 1 (If Req'd)

 

Service Procedure:

The following service procedure is for inspecting the nut that attaches the ball stud on the end of the pitman arm to the steering linkage. Refer to the Steering section of the Service Manual if additional information is needed.

 

Raise the vehicle on a suitable hoist and support.

Important: The pitman arm described in the next step connects the pitman shaft on the bottom of the steering gear to the steering linkage.

 

Visually inspect the 21mm hex nut that attaches the ball stud on the end of the pitman arm to the steering linkage (intermediate rod).

• If the nut is present, verify that it has been tightened to 63 N·m (47 lb ft). Then proceed to the next step.

 

• If the nut is missing, install a new nut and tighten to 63 N·m (47 lb ft). Then proceed to the next step.

 

Important: It is NOT necessary to inspect the larger (32mm) nut that attaches the other end of the pitman arm to the steering gear.

 

Lower the vehicle.

Install the GM Recall Identification Label.

Recall Identification Label -- For US and IPC

Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.

 

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Recall Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by either ordering on the web from DWD Store, gm-dealerworld.com, or calling 1-866-700-0001 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

 

Additional Recall Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.

 

Recall Identification Label -- For Canada

Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.

 

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Recall Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP91 when ordering.

 

Courtesy Transportation

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

 

Claim Information

Submit a Product Recall Claim with the information indicated below:

 

Repair Performed

Part Count

Part No.

Parts Allow

CC-FC

Labor Op

Labor Hours*

Net Item

 

Inspect & Torque Pitman Arm Nut (No Replacement)

0

N/A

N/A

MA-96

V0952

0.2

N/A

 

Inspect, Replace & Torque Pitman Arm Nut

1

--

**

MA-96

V0953

0.2

N/A

 

Vehicle Towing

N/A

N/A

N/A

MA-96

V0954

N/A

***

 

Courtesy Transportation

N/A

N/A

N/A

MA-96

V0955

N/A

****

 

Floor Plan Reimbursement

N/A

N/A

N/A

MA-96

V0956

N/A

*****

 

* -- For Program Administrative Allowance, add 0.1 hours to the "Labor Hours".

 

** -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer net price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for the nut needed to complete the repair.

 

*** -- The amount identified in the "Net Item" column should represent the actual dollar amount to tow the vehicle to the dealership (delivered vehicles only).

 

**** -- The amount identified in the "Net Item" column should represent the actual dollar amount for courtesy transportation, if required.

 

***** -- The amount identified in the "Net Item" column should represent the dollar amount shown below:

 

• Chevrolet Express - Reimbursement Amount: $3.66 (US)/$3.65 (Canada)

 

• GMC Savana - Reimbursement Amount: $4.19 (US)/$3.65 (Canada)

 

 

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

 

Customer Notification -- For US and Canada

Customers will be notified of this recall on their vehicles by General Motors (see copy of customer letter included with this bulletin). In addition, the Chevrolet and GMC Outbound Calling Centers will be contacting owners of involved vehicles via telephone.

 

Customer Notification -- For IPC

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

 

Dealer Recall Responsibility -- For US and IPC (US States, Territories, and Possessions)

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

 

Dealer Recall Responsibility -- ALL

All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.

 

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

 

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

 

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

 

December, 2002

Dear General Motors Customer:

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Reason For This Recall

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2003 Chevrolet Express and GMC Savana 2500 Series vans with an 8,500 lb or 8,600 lb GVW rating, and in Chevrolet Express and GMC Savana 3500 Series vans. On some of these vehicles, the nut attaching the pitman arm to the steering linkage may not be torqued to specification, which could lead to a possible separation. A separation could result in loss of vehicle control, and a crash could occur without prior warning.

 

To reduce the possibility of losing control due to this condition, the vehicles should not be driven. Vehicles delivered to customers should be towed to the dealership for the service correction.

 

What Will Be Done

Your GM dealer will torque the pitman arm nut to the proper specification. If the nut is missing, your dealer will install a new nut and torque it to the proper specification. This service will be performed for you at no charge .

 

How Long Will The Repair Take?

The length of time required to perform this inspection and service correction is approximately 15 minutes. Additional time may be required to schedule and process your vehicle. If you dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed to schedule, process and repair your vehicle.

 

Contacting Your Dealer

Please contact your GM dealer as soon as possible to arrange a to have your vehicle towed to the dealership. Parts are available and instructions for making this correction have been sent to your dealer.

 

Your GM dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the number listed below:

 

Division

Number

Deaf, Hearing Impaired, or Speech Impaired*

 

Chevrolet

1-800-222-1020

1-800-833-2438

 

GMC

1-800-462-8782

1-800-462-8583

 

GMODC

(905)644-4112

 

 

Puerto Rico - English

1-800-496-9992

 

 

Puerto Rico - Español

1-800-496-9993

 

 

Virgin Islands

1-800-496-9994

 

 

* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

 

 

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.

 

Customer Reply Card

The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the attached and mailing it in the postage paid envelope.

 

Courtesy Transportation

If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.

 

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

 

General Motors Corporation

 

Enclosure

 

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.

 

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

 

 

© 2008 General Motors Corporation. All rights reserved.

Thank you very much

[silvereb80]

Heres the recall on the pitman arm nut....

 

 

Service Information

Document ID: 1209348

--------------------------------------------------------------------------------

 

#02063: Product Safety - Pitman Arm to Steering Linkage Nut Under-Torqued - (Dec 9, 2002)

 

 

Subject: 02063 -- Pitman Arm to Steering Linkage Nut Under-Torqued

 

 

Models:

2003 Chevrolet Express 2500 Series with 8,500 lb (C5F) or 8,600 lb (C6P) GVW Rating

 

2003 Chevrolet Express 3500 Series

 

2003 GMC Savana 2500 Series with 8,500 lb (C5F) or 8,600 lb (C6P) GVW Rating

 

2003 GMC Savana 3500 Series

 

 

 

 

--------------------------------------------------------------------------------

 

ON DECEMBER 5, 2002, ALL VEHICLES INVOLVED IN THIS RECALL WERE PLACED ON STOP DELIVERY. AFTER THE RECALL SERVICE PROCEDURE IS COMPLETED, THE VEHICLES MAY BE DELIVERED TO CUSTOMERS.

 

GENERAL MOTORS IS CONTACTING CUSTOMERS OF INVOLVED VEHICLES VIA TELEPHONE. CUSTOMERS ARE BEING INSTRUCTED TO CALL THEIR DEALERSHIP TO HAVE THEIR VEHICLE TOWED INTO THE DEALERSHIP. DEALERS ARE TO MAKE ARRANGEMENTS TO HAVE THE VEHICLE TOWED AND ARE TO PROVIDE THE CUSTOMER WITH COURTESY TRANSPORTATION UNTIL THE RECALL CAN BE PERFORMED ON THEIR VEHICLE.

 

Condition:

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2003 Chevrolet Express and GMC Savana 2500 Series vans with an 8,500 lb (C5F) or 8,600 lb (C6P) GVW rating, and in Chevrolet Express and GMC Savana 3500 Series vans. On some of these vehicles, the nut attaching the pitman arm to the steering linkage may not be torqued to specification, which could lead to a possible separation. A separation could result in loss of vehicle control, and a crash could occur without prior warning.

 

To reduce the possibility of losing control due to this condition, the vehicles should not be driven. Vehicles delivered to customers should be towed to the dealership for the service correction.

 

Correction:

Dealers are to torque the nut that attaches the pitman arm to the steering linkage to the proper specification. If the nut is missing, dealers are to install a new nut.

 

Vehicles Involved:

Involved are certain 2003 Chevrolet Express and GMC Savana 2500 Series vans with an 8,500 lb (C5F) or 8,600 lb (C6P) GVW rating, and Chevrolet Express and GMC Savana 3500 Series vans built between October 14, 2002 and October 25, 2002, and within these VIN breakpoints:

 

Year

Division

Model

Plant

From

Through

 

2003

Chevrolet

Express 2500

Wentzville

31104183

31128771

 

2003

Chevrolet

Express 3500

Wentzville

31118700

31128803

 

2003

GMC

Savana 2500

Wentzville

31113084

31128791

 

2003

GMC

Savana 3500

Wentzville

31116620

31128781

 

 

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC only) before beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]

 

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the recall bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this recall. Any dealer not receiving a computer listing with the recall bulletin has no involved vehicles currently assigned.

 

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this recall.

 

Parts Information

Parts required to complete this recall are to be obtained from General Motors Service Parts Operation (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO=Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO=Customer Special Order.

 

Part Number : 11516074

Description : Nut,Hex M14x2x13

Qty : 1 (If Req'd)

 

Service Procedure:

The following service procedure is for inspecting the nut that attaches the ball stud on the end of the pitman arm to the steering linkage. Refer to the Steering section of the Service Manual if additional information is needed.

 

Raise the vehicle on a suitable hoist and support.

Important: The pitman arm described in the next step connects the pitman shaft on the bottom of the steering gear to the steering linkage.

 

Visually inspect the 21mm hex nut that attaches the ball stud on the end of the pitman arm to the steering linkage (intermediate rod).

• If the nut is present, verify that it has been tightened to 63 N·m (47 lb ft). Then proceed to the next step.

 

• If the nut is missing, install a new nut and tighten to 63 N·m (47 lb ft). Then proceed to the next step.

 

Important: It is NOT necessary to inspect the larger (32mm) nut that attaches the other end of the pitman arm to the steering gear.

 

Lower the vehicle.

Install the GM Recall Identification Label.

Recall Identification Label -- For US and IPC

Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.

 

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Recall Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by either ordering on the web from DWD Store, gm-dealerworld.com, or calling 1-866-700-0001 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

 

Additional Recall Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.

 

Recall Identification Label -- For Canada

Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.

 

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Recall Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP91 when ordering.

 

Courtesy Transportation

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

 

Claim Information

Submit a Product Recall Claim with the information indicated below:

 

Repair Performed

Part Count

Part No.

Parts Allow

CC-FC

Labor Op

Labor Hours*

Net Item

 

Inspect & Torque Pitman Arm Nut (No Replacement)

0

N/A

N/A

MA-96

V0952

0.2

N/A

 

Inspect, Replace & Torque Pitman Arm Nut

1

--

**

MA-96

V0953

0.2

N/A

 

Vehicle Towing

N/A

N/A

N/A

MA-96

V0954

N/A

***

 

Courtesy Transportation

N/A

N/A

N/A

MA-96

V0955

N/A

****

 

Floor Plan Reimbursement

N/A

N/A

N/A

MA-96

V0956

N/A

*****

 

* -- For Program Administrative Allowance, add 0.1 hours to the "Labor Hours".

 

** -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer net price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for the nut needed to complete the repair.

 

*** -- The amount identified in the "Net Item" column should represent the actual dollar amount to tow the vehicle to the dealership (delivered vehicles only).

 

**** -- The amount identified in the "Net Item" column should represent the actual dollar amount for courtesy transportation, if required.

 

***** -- The amount identified in the "Net Item" column should represent the dollar amount shown below:

 

• Chevrolet Express - Reimbursement Amount: $3.66 (US)/$3.65 (Canada)

 

• GMC Savana - Reimbursement Amount: $4.19 (US)/$3.65 (Canada)

 

 

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

 

Customer Notification -- For US and Canada

Customers will be notified of this recall on their vehicles by General Motors (see copy of customer letter included with this bulletin). In addition, the Chevrolet and GMC Outbound Calling Centers will be contacting owners of involved vehicles via telephone.

 

Customer Notification -- For IPC

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

 

Dealer Recall Responsibility -- For US and IPC (US States, Territories, and Possessions)

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

 

Dealer Recall Responsibility -- ALL

All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.

 

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

 

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

 

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

 

December, 2002

Dear General Motors Customer:

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Reason For This Recall

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2003 Chevrolet Express and GMC Savana 2500 Series vans with an 8,500 lb or 8,600 lb GVW rating, and in Chevrolet Express and GMC Savana 3500 Series vans. On some of these vehicles, the nut attaching the pitman arm to the steering linkage may not be torqued to specification, which could lead to a possible separation. A separation could result in loss of vehicle control, and a crash could occur without prior warning.

 

To reduce the possibility of losing control due to this condition, the vehicles should not be driven. Vehicles delivered to customers should be towed to the dealership for the service correction.

 

What Will Be Done

Your GM dealer will torque the pitman arm nut to the proper specification. If the nut is missing, your dealer will install a new nut and torque it to the proper specification. This service will be performed for you at no charge .

 

How Long Will The Repair Take?

The length of time required to perform this inspection and service correction is approximately 15 minutes. Additional time may be required to schedule and process your vehicle. If you dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed to schedule, process and repair your vehicle.

 

Contacting Your Dealer

Please contact your GM dealer as soon as possible to arrange a to have your vehicle towed to the dealership. Parts are available and instructions for making this correction have been sent to your dealer.

 

Your GM dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the number listed below:

 

Division

Number

Deaf, Hearing Impaired, or Speech Impaired*

 

Chevrolet

1-800-222-1020

1-800-833-2438

 

GMC

1-800-462-8782

1-800-462-8583

 

GMODC

(905)644-4112

 

 

Puerto Rico - English

1-800-496-9992

 

 

Puerto Rico - Español

1-800-496-9993

 

 

Virgin Islands

1-800-496-9994

 

 

* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

 

 

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.

 

Customer Reply Card

The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the attached and mailing it in the postage paid envelope.

 

Courtesy Transportation

If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.

 

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

 

General Motors Corporation

 

Enclosure

 

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.

 

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

 

 

© 2008 General Motors Corporation. All rights reserved.

Thank you very much