Why Techs Why!?!?

[Doogie]

OK,

 

So here is the deal. I have a 2006 Sierra CrewCab and I am adding the DIC steering wheel controls and TMPS to it. I have done the hardware work. Now I need a tech who know how to program my truck. I took it to a dealer nearby in Houston Tx. It was there for several days. They seamed to be optimistic that they would be able to do the mod but after a unsuccessful try I took some printed material off this site to them so that might help. I really don't know how to tell a tech that he is wrong and that it can be done.

 

I can understand, if someone told me that what I do for a living is wrong was incorrect I wouldn't want to help either. After all I am just a dumb customer with no GM tech experience. I picked up the truck today and before I visited the cashier to get my keys I asked the shop foreman to call and give it one more try. He was very insistent that this mod COULD NOT BE DONE and any way shape or manner. He told me that the way to get it to work would be get a new BCM with it already programed on it. He also quoted me about 1500 bucks.

 

I called around to some other dealers in the area and asked if it could be done. Some said no, others quoted between 85.00 and 282.00 to do the programming. OUCH I have already dumped BIG bucks in this project. On a side note I found a Chevy dealer that said they would try and charge 85 if it worked.

 

Would taking my GMC to a Chevy dealer cause me to have any kind of Warranty problems with GMC dealers?

 

So why are your coworkers so closed minded to stuff you do not encounter on a regular basis?

[abracadabra]

Don't worry.  I had similiar experience trying to get some local GM techs to do a VIN reprogram on a NAV radio I installed.  They claimed it was impossible and that the NAV would never work, blah, blah, blah.  I even gave them the exact steps to follow using the Tech2.  After agreeing with one mechanic that I would not hold them responsible if the NAV didn't work, they agreed to follow the steps I gave them.

 

 

 

Some techs (I repeat "some") simply follow instructions printed out on a computer printout and "special" stuff like you want done, if there's not a GM writeup on it, can't be done by some (I repeat "some") techs.

[Z45]

After agreeing with one mechanic that I would not hold them responsible if the NAV didn't work, they agreed to follow the steps I gave them.

 

There is the crux of many problems. Also, many dealers have a policy that if they did not sell the parts, they will not install or service them. This is increasing among many shops not only dealers. Local tire shop refuses to mount any new tires they do not sell. A friend owns a service center and he will in no way install anything that he does not sell. He got sued and lost because he installed brakes parts on a ladies car that her boy friend bought on line. Well she did not get the life out of the brakes parts and blamed it all on the repair shop. He even told her at the time that parts she had were sub-standard (el-cheapo) but she insisted he install them and he did. The judge told him that he was the expert and by knowingly installing those parts he was assuming the liability for them. He ended up having to refund her the labor cost he charged and paying for all new brakes she had done at the Ford Dealer.

 

 

fyi

 

Vehicle Add-Ons

 

Pay for VCI

 

Increasingly, vehicle buyers want to personalize or modify their vehicles. This can be accomplished several different ways, depending on what the owner wants to add.

 

One way is to purchase a kit from GM Accessories that changes the appearance or function of the vehicle. Examples include a roof rack, chrome wheel package or a two way remote start kit. Some of these kits are a straight bolt-on, and some need a software calibration changed to complete the installation.

 

Another alternative is to add a factory offered OEM option to the vehicle that it was not produced with. Often, these items are not offered by GM Accessories and need to be purchased as service parts. Examples include fog lights, an axle ratio change or a speed governor. Many times these items need the corresponding software to complete the installation.

 

Some of these reconfigurations are possible; others are not.

 

Over the past several months, the Techline Customer Support Center (TCSC) has received an increasing number of calls related to adding OEM factory options to a vehicle.

 

Before making a change to a vehicle, call TCSC at 1.800.828 6860 (English) or 1.800.503.3222 (French) to verify if your request can be supported. These types of modifications and support fall outside the normal support role of TCSC. To support these vehicle changes, Techline will bill the dealer's open account $50 USD per modification. This charge applies only to vehicles being reconfigured from their original build, and not part of a GM Accessories kit or normal programming support.