Driver Window Scratched

[cbr9rider]

I have a 2011 gmc all terrain SLT extended cab that I just started to notice that the driver window has a nice little scratch on where it goes up and down. (The truck only has 6700 miles on the clock). So I took it to the dealer today to have them take a look at. After all was said and done I wasnt to happy with what they had to say. Long story short they said it was caused by "dirt" stuck in between the window and the outside rubber trim and they couldnt get the window replaced under warranty. But this is what gets me, he said that they replaced the outside trim piece. Now why would they replace the trim piece if they wasnt anything wrong in there. I could understand it being dirt if the window was actually scratched in more than one place or showed signs of scuffing from dirt, hell this truck hasnt seen dirt other than in a driveway or two.

 

So what do you thing I should do or is there anything that I can have done to get the window replaced under warranty?

[gmtech4]

get the number of the regional/district/zone service manager and tell him the same thing ,see what he says

[cbr9rider]

get the number of the regional/district/zone service manager and tell him the same thing ,see what he says

 

Well I called GMC customer relations today and they got everything squared away just fine. They called the dealer and asked them about them why the window wasnt covered under warranty and such. She came back on after about 15 mins and said that they will cover the window this time but if it happens again they wont. The dealer said the reason they replaced the trim was because there was a rock embedded in there. Now how int he hell can a rock get embedded in the trim without even causing a scare on the outside of the wiper? But anyway they are going to replace it. yipppy

[SparkySparks]

get the number of the regional/district/zone service manager and tell him the same thing ,see what he says

 

Well I called GMC customer relations today and they got everything squared away just fine. They called the dealer and asked them about them why the window wasnt covered under warranty and such. She came back on after about 15 mins and said that they will cover the window this time but if it happens again they wont. The dealer said the reason they replaced the trim was because there was a rock embedded in there. Now how int he hell can a rock get embedded in the trim without even causing a scare on the outside of the wiper? But anyway they are going to replace it. yipppy

 

 

 

Good to hear they worked it out for you, now stop hiding rocks in your doors.

[Big D's H D]

cbr9rider ... You need to keep any and all phone #'s,ext and names of YOUR reagional/zone service rep. as these will be helpful for other issues with your warranty that the dealer will try not to cover....Dave

[cbr9rider]

Well once again the dealer pissed me off. Went to pick the truck up yesterday after they installed the new window. After inspecting it I found that the outside trim piece that they said they replaced the first time was scratched all to hell and back. What really gets me is that nothing was said about it when I picked up the keys but then again I'm sure the technician didnt say a word. So I went in and asked them to come out that I had to show them something, they came out and said "wow!" Is it even on there right"hummm Yeah we will replace it for ya but let me get the service manager. I said cool, so as I was getting in the truck I looked down at the door to grab the handle and seen where they must have took a big ass screwdriver to pry the power window switch out and scratched the hell out of the silver trim. Walked back in and said I have something else to show you. They came out and said oh well I guess we will order that to. "Give us a call friday to see if the parts came in or not." Damn this pisses me off!!!! Now why in the hell do I have to call them for. It's their mistake but its still up to me to make sure I call them to find out if they came in and they will replace the parts.

[gmtech4]

dealer sucks ,tech sucks and quaulity control sucks,no leadership ......customer pays, they will get a bad survey right ???? dealers are insane for a good survey on your experience ,tick "not satisfied " on everything

 

chin up bud.