Onstar

[unit731]

Joanne Finnorn

Director of OnStar Subscriber Services

 

 

 

DESCRIPTION OF KEY CHANGES TO THE ONSTAR TERMS AND CONDITIONS

The following set out some of the key changes to the OnStar Terms and Conditions. The headings and section numbers refer to the corresponding headings and sections in the amended Terms and Conditions. All capitalized terms have the same meanings as defined in the amended Terms and Conditions.

OnStar Data Connection — Initial Terms

We have added to the Terms and Conditions the provision that if you or we cancel your OnStar Services, we will maintain the two-way connection with your Vehicle and may continue to collect data from your Vehicle, unless you take certain steps to deactivate the Data Connection or fully disable the Equipment.

 

If you do not want OnStar to maintain a Data Connection to your Vehicle, you can push your blue button or call us at 1.888.4.ONSTAR at any time and request that the Data Connection be deactivated. It may take up to sixty (60) days for OnStar to cancel your account and deactivate the Data Connection to your Vehicle. During this sixty (60) day period, Service may still be available, and data may be collected from your Vehicle.

 

Upon deactivation, OnStar will no longer be capable of contacting, or obtaining data from, your Vehicle although you will be able to contact OnStar by pressing the blue OnStar button twice. To disable the Vehicle's ability to contact OnStar through the blue OnStar button, you must visit an authorized dealer and ask them to remove the Equipment from your Vehicle.

 

 

How Your OnStar Equipment Works, Geographic Limits, and Other Restrictions — Section 10

We have added to Section 10 the provision that OnStar is not responsible for your failure to comply with applicable laws while you are driving or using the Equipment or Services.

 

 

OnStar Advisors Connect You to Other Service Providers — Section 12

We have added to Section 12 the provision that OnStar is not responsible for charges, fees, or taxes arising from services provided by Service Providers, including law enforcement, fire department, or ambulance services, contacted by OnStar.

 

 

What If Your Vehicle Is Stolen? — Section 17

As with the previous Terms and Conditions, you can elect to deactivate the ability of OnStar to slow down your Vehicle. However, pursuant to the amended Terms and Conditions, if you deactivate this capability, you will not be able to receive any Services at all.

 

 

Your Privacy — Section 32

The amended Terms and Conditions reflect changes that we have contemporaneously made to our Privacy Statement. Although the Terms and Conditions describe and summarize some of the key provisions in our Privacy Statement, we encourage you to review the Privacy Statement to learn the full details of our privacy practices (a copy of the Privacy Statement is attached as Schedule A to the amended Terms and Conditions and can also be found here).

 

We have added to the amended Terms and Conditions more detailed information about the information we collect about you and about your Vehicle, including how we collect your information, what we do with it and how we share it. For example, unless the Data Connection in your Vehicle is deactivated, information about your Vehicle may continue to be collected even if you do not have Service. In addition to other purposes set out in the prior version of the Privacy Statement, we may use the information we collect about you and your Vehicle to improve the quality of our Service and offerings and may share the information we collect with law enforcement or other public safety officials, credit card processors, and/or third parties we contract with who conduct joint marketing initiatives with OnStar. The Privacy Statement provides certain options relating to choices you have concerning how your information is used and how you may manage your preferences. Finally, we have added additional information about how OnStar safeguards your personal information.

 

 

The Law That Governs Our Relationship — Section 39

We have changed Section 39 of the Terms and Conditions to specify that the laws that govern the amended Terms and Conditions will be the laws of the state of your OnStar billing address.

[Doug_Scott]

I got that email the other day as well. Seems they can and do monitor your vehicle all the time. My question is, can they, and do they, monitor the ECM data to see if it has been tuned? If they do, that is reason enough to have them cancel the data collection, or to at the least pull the antenna off the vcim. I want the bluetooth, so, pulling the vcim is not going to happen, and I prefer the factory bluetooth over the one thay replaces the vcim.

[unit731]

I got that email the other day as well. Seems they can and do monitor your vehicle all the time. My question is, can they, and do they, monitor the ECM data to see if it has been tuned? If they do, that is reason enough to have them cancel the data collection, or to at the least pull the antenna off the vcim. I want the bluetooth, so, pulling the vcim is not going to happen, and I prefer the factory bluetooth over the one thay replaces the vcim.

 

 

I highly suggest to all to read the book TOP SECREET AMERICA or buy or watch the PBS Frontline TV program with same name: Top Secret America.

LINK

 

The gov-mint is monitoring 1.7 billion emails and phone calls every day. Yes, yes, yes, it is for your protection. Of course it is. But do read the book or watch the Frontline episode.

 

But back to OnStar. It is a compromise.

 

Just wait till things are sorted out for OBD-III for cars and trucks. Not yet here. But coming soon.

[mwatters]

Despite the loss of privacy that comes with being an OnStar user, the system helps me on a weekly basis get from point A to point B, find a restaurant, etc. And, the peace of mind that comes with OnStar sending help should I or my family get in an accident is worth the loss of privacy, in my mind.

[Pender1]

http://www.wired.com/threatlevel/2011/09/o...riber-tracking/

[Doug_Scott]

http://www.wired.com/threatlevel/2011/09/o...riber-tracking/

 

 

I figured there would be lot of messages in this thread from people being happy this change is not going forward. But, nothing, no messages anywhere about the reversal. I guess people like to bitch, but not like to post positive comments.

[HawkScot]

It would be nice to see an email from OnStar that says they changed their mind...

 

I questioned how they can change the T&Cs when I don't have a contract with them (trial period expired).

[Doug_Scott]

It would be nice to see an email from OnStar that says they changed their mind...

 

I questioned how they can change the T&Cs when I don't have a contract with them (trial period expired).

 

 

I think was one of the issues that came up. There was a senator or governor in NY state that was trying to get some investigation going about this. OnStar changed their mind in something like a week. I think most people just got the notice from OnStar and then OnStar reversed its plans.