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Touch Screen Went Dead

GMANsr

By GMANsr
in Troubleshooting & Recalls

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GMANsr Enthusiast

GMANsr

Posted
Posted

Well, I've just experienced my first issue. An hour ago, I was pulling out of a parking lot and I noticed that the reverse camera came on but the lanes were not there. I didn't know what was up with that. So when I put it in drive to drive off the screen went black and the reverse lanes came on the screen and would not go away. All of the buttons, home, radio, media, volume know, everything will not work. I took it to service, but I have to go back on Wednesday. I can control everything from the display in the dash only, and all steering wheel controls work. This sucks. Has anyone experienced this?

GMANsr Enthusiast

GMANsr

Posted
  • Author
Posted

Well, this is definitely a glitch. It's a good thing I took it to the dealer so they can witness the problem first hand. Just started the truck again, everything is working now. I wonder how long before this happens again.

Hmbuilder2 Enthusiast

Hmbuilder2

Posted
Posted

Well, I've just experienced my first issue. An hour ago, I was pulling out of a parking lot and I noticed that the reverse camera came on but the lanes were not there. I didn't know what was up with that. So when I put it in drive to drive off the screen went black and the reverse lanes came on the screen and would not go away. All of the buttons, home, radio, media, volume know, everything will not work. I took it to service, but I have to go back on Wednesday. I can control everything from the display in the dash only, and all steering wheel controls work. This sucks. Has anyone experienced this?

Yup, I am having the same issues with my 8 inch touch screen, comes on and the after a little bit, goes blank. Have had it at the dealer 4 times for repairs already , the latest being this past Friday, And Saturday morning same thing again.... my truck only has 800 miles on it.

skyking76 Enthusiast

skyking76

Posted
Posted

I had a similar issue where one day the screen just went black and wouldn't come back on. I took it to the dealer and there was an update for it. Once they installed that, it's been fine since. (that was back in March)

TX_AT Enthusiast

TX_AT

Posted
Posted

My screen has gone black about 4 times, all 4 times have happened when I turn the truck on and quickly put it in reverse. I can see the backup camera images but when I put it back on drive, its blacked out. All I've had to do is turn off the truck, take the key out and then restart it. Hasn't happened in a good while.

deputy Enthusiast

deputy

Posted
Posted

Had the truck for one week It happened to my truck while at the dealer resolving the vibration issue.

The service manager was about to test drive my truck when it happened.

Tried to refresh 3 times without luck.

Found out that was a bad module. Still waiting on the part.

MNDaveC Enthusiast

MNDaveC

Posted
Posted

I just started getting this when backing out of parking spots... what software version does your unit show now? I wonder if mine is up to date?

 

I had a similar issue where one day the screen just went black and wouldn't come back on. I took it to the dealer and there was an update for it. Once they installed that, it's been fine since. (that was back in March)

  • 1 month later...
dmaxwellh Enthusiast

dmaxwellh

Posted
Posted

I've seen this in reported in one of the radio issue threads.

This happened to me yesterday. I started the truck and the screen was black. It randomly came on about 20 minutes later. I tried turning the vehicle on and off without any luck. Oddly enough, the system worked normally, just without the images. In other words, if I touched the black screen where the presets normally are, the radio station would change to that station! Odd. I hope the dealer can fix it!

  • 1 year later...
shopworld New Member

shopworld

Posted
Posted

Dead screen on 2014 GMC Sierra crew cab Z71. Fluttered and went black while driving straight ahead. Going to Woodland GMC on Thursday and will update what they come up with.

fishingfooltim Enthusiast

fishingfooltim

Posted
Posted

I had this happen on my 2014 Silverado. When I started the truck and started to drive away the screen was black. It didn't seem to respond to touches or anything. then next time I started my truck it was working. It has been working ever since but it does make me worry about it. With my luck it will go out for good just out of warranty. The next time I am at the dealer I am going to mention it to them.

  • 2 weeks later...
shopworld New Member

shopworld

Posted
Posted

Soooo, there is a wiring connection in the back of the screen harness that worked itself loose. I recommend checking it on your truck periodically so there isn't a short that actually does kill the screen. It worked itself loose (offroading will do that) and the steering wheel controls still worked as well as the analog dash buttons.

 

Also, there is a pending recall on all these trucks relative to the 4WD switch not engaging at very cold temperatures, just FYI a bulletin will be coming on this soon, have your dealers look at your model for relevant fixes

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