OnStar Email / Customer Support Experience - Bad

[BRay'sGirl]

 

And, while I'm complaining, I'm also warning others. I make mistakes in life. And when I do, it irks me. By sharing my bad experience, maybe someone else will benefit.

 

*like* - Thanks for your information!

 

 

You know what will NOT happen? No one from "Customer Service" will jump in on this thread and offer to help.

 

Sometimes I feel like they just don't know what they're doing, as far as I know too many of those working in a call centre do not know enough about policies.

So I think you're right - unfortunately!

[Tattooo]

 

There was no account at that point. Why would they care who sets it up? The dealer should have done that anyway - in fact, it's required by GM as part of the PDI. The only thing you have to do is push the blue button and listen to their spiel about extra minutes. The PIN, name, etc. should have been setup before you even pushed the button... if it wasn't, your dealer dropped the ball on that. There's lots of things in life to get worked up about - I still consider this a positive thing, as much as I detest Onstar.

My dealer set up mine for me

[POS VETT]

I'm thankful that my dealer didn't try to pre-set the OnStar in my truck or I would have been pretty pissed.

[crewl1]

Organizations are required by law to comply with data privacy rules.

The rules are there for your protection.

 

Every employee that works with customer information typically has to review policies and/or take training regarding the policies and attest to their agreement to follow the policies.

 

Customer service agent #1 was acting in violation of those policies by releasing information to someone not identified as authorized on the account.