New Radio Issue

oburgtiger · March 2, 2016

Here's a new one for you. I drove a few miles and tried to change the radio station using the back steering wheel buttons only to find that my favorites were "currently unavailable". The favorites were present on the radio. When I selected one via the radio, it showed up as available on the DIC. Same thing whether the DIC was in audio mode or not. Check it out.

TJay74 · March 3, 2016

The infotainment module probably didn't start up fully, just need to kill the truck and start it again so the module will start up.

oburgtiger · March 3, 2016

The infotainment module probably didn't start up fully, just need to kill the truck and start it again so the module will start up.

It didn't reset by killing the engine and opening the door. It had to completely power down. Everything worked normal in the morning when I left for work.

oburgtiger · April 7, 2016

Update - the presets disappeared again. This time I had been on the road for a while and had already changed the station several times. Suddenly they all disappeared. They didn't come back unless I manually changed to that station, just like in the video. Lovely GM gremlins.

BigBadSierra · April 7, 2016

Mine did that once. I just unhooked the battery for 10 minutes and when I hooked it back up it was all okay again.

They did the ONSTAR upgrade on it a few days before this. So I'm not sure if something in that install caused the radio issue or not.

Since I re-set it it has never happened again.

tnchevy · April 7, 2016

My presets have disappeared twice on me and each time they wouldn't come back, had to re-program them in.

scottl1346 · April 8, 2016

this has happened to me once on my 2015 silverado 1500 z71 all i did was restart the truck and everything was back to normal.

oburgtiger · April 8, 2016

So far nothing has been permanent. All the presets are available on the main radio screen, they just disappear from the DIC and I get the unavailable message. They come back at the next startup as long as it's been long enough to let the thing completely reset. Just killing the engine and opening the driver's door doesn't do it. This was the first time they disappeared from the DIC while driving down the road. It makes me wonder if Bill Gates helped design the infotainment system in these trucks.

scottl1346 · April 9, 2016

another thing i noticed with this system is say you have 20 presets and only 5 display at a time on the bottom of the 8" screen, when using the steering wheel controls to scroll through the stations the system will highlight the station until it gets to the last preset on the screen then when you change to the next preset the screen doesn't scroll to the next 5 presets it just leaves the last 5 on the screen even though your on the next page of presets. hope that makes sense its just another little thing of many that bothers me with this truck

tnchevy · April 9, 2016

My buddy just got a 2016 model and his radio/screen is so much better than my 2014. It is much more touch sensitive and much faster than my radio.

blwright · April 13, 2016

Mine hiccup'd this morning with similar problems. The only steering wheel control button that works with the radio is volume down. Favorites won't change and volume up won't work. Haven't tried again since parking 2 hours ago.

Tried in media mode and the steering wheel buttons changed tracks on the CD, but volume up still didn't work.

oburgtiger · April 14, 2016

another thing i noticed with this system is say you have 20 presets and only 5 display at a time on the bottom of the 8" screen, when using the steering wheel controls to scroll through the stations the system will highlight the station until it gets to the last preset on the screen then when you change to the next preset the screen doesn't scroll to the next 5 presets it just leaves the last 5 on the screen even though your on the next page of presets. hope that makes sense its just another little thing of many that bothers me with this truck

It is kinda annoying, but I've gotten used to that. I just have my top 5 saved on the 1st set of favorites for quick access. That said, the ergonomics of the touch screen suck. I'm so used to being able to blindly feel for hard buttons and memorizing their locations by feel to operate radio and HVAC controls. I HAVE to look at the screen to change anything beyond the first and last favorites. And the scroll from page to page of favorites is horribly slow on the '14. I wonder if the '15+ has better performance.

oburgtiger · April 14, 2016

Mine hiccup'd this morning with similar problems. The only steering wheel control button that works with the radio is volume down. Favorites won't change and volume up won't work. Haven't tried again since parking 2 hours ago.

Tried in media mode and the steering wheel buttons changed tracks on the CD, but volume up still didn't work.

If it didn't require losing all the vehicle customization, I'd really consider a Kenwood or similar head unit. They just work. It's kinda like Apple vs Msft.

scottl1346 · April 15, 2016

It is kinda annoying, but I've gotten used to that. I just have my top 5 saved on the 1st set of favorites for quick access. That said, the ergonomics of the touch screen suck. I'm so used to being able to blindly feel for hard buttons and memorizing their locations by feel to operate radio and HVAC controls. I HAVE to look at the screen to change anything beyond the first and last favorites. And the scroll from page to page of favorites is horribly slow on the '14. I wonder if the '15+ has better performance.

my touch screen very responsive not really any issues once it didn't load all stations and the issue where the highlighted station doesn't keep going to all the stations once you get beyond the first 5 presets so other then that id say they updated something for the 15's