TRAIL BOSS RECALL

[Lito Daze]

So am I the only one that has had their trailboss at the dealership nearly 20 days now with no solution or answer on why my truck isn't ready yet? I originally took it for a "brake caliper bolt strength" recall and a check engine light. They told me the bolts were replaced on the calipers and are now telling me that the check engine light is due to an issue with the electronic braking module that needs a new calibration. After having my car there for about 5 days they tell me that they have a new calibration and then later tell me that the calibration did not work and the car has been there since with no estimate or answer on why or when "GM" will send them a new calibration. I've called a million times and leave messages at the Bomnin Chevrolet West Kendall dealership and never hear back from them. The one time I spoke to a service advisor he simply stated that he didnt know when they would send the "new calibration". They took all trail bosses off the lot and it's been 17 days now with no answer. I called GM and opened a case with a senior advisor which has not yet been able to contact anyone at the dealership where I purchased the truck (Bomnin Chevrolet West Kendall) and he himself cannot explain what is going on. I am very frustrated as I put a heavy downpayment on that truck and drove it for about a week before having to leave it at the dealership. I want amswers!!!! Is anyone else going through this?????

[2nazt]

I just had the brake calibration recall done on my trailboss yesterday with no issues.  I had an oil change, tire rotation and inspection done on about 1.5 hours. It was up in Stuart, FL. I have a custom if that matters. Sorry for your luck, it sounds like the dealer is dragging feet too.  

[JimCost2014]

1 hour ago, Lito Daze said:

So am I the only one that has had their trailboss at the dealership nearly 20 days now with no solution or answer on why my truck isn't ready yet? I originally took it for a "brake caliper bolt strength" recall and a check engine light. They told me the bolts were replaced on the calipers and are now telling me that the check engine light is due to an issue with the electronic braking module that needs a new calibration. After having my car there for about 5 days they tell me that they have a new calibration and then later tell me that the calibration did not work and the car has been there since with no estimate or answer on why or when "GM" will send them a new calibration. I've called a million times and leave messages at the Bomnin Chevrolet West Kendall dealership and never hear back from them. The one time I spoke to a service advisor he simply stated that he didnt know when they would send the "new calibration". They took all trail bosses off the lot and it's been 17 days now with no answer. I called GM and opened a case with a senior advisor which has not yet been able to contact anyone at the dealership where I purchased the truck (Bomnin Chevrolet West Kendall) and he himself cannot explain what is going on. I am very frustrated as I put a heavy downpayment on that truck and drove it for about a week before having to leave it at the dealership. I want amswers!!!! Is anyone else going through this?????

Only deal with GM, it is your truck, go get it, even if it needs to be transported/towed to another dealer.

 

Much like going to the doctor, if you do not like their diagnosis, go to another one. Don't let a crappy dealership hold your truck hostage, it can be fixed at any GM lot at any time.