Anyone else having GM chat refuse to give event code or status

[Another JR]

The truck I ordered was built the first week of March, went to 4200, then back to 3800, then 4300, and for the last week all the chat people will tell me is the truck built and still in inspections in Flint, but they have been telling me for a few days now that an event code is not available, and they can't tell me anything about the status.  I tried the chats on both GM.com and GMC.com, which I assume are the same people. 

 

Is anybody else running into a refusal to give an event code for a built truck?  Thanks.

[nards444]

The issue with events codes beyond the factory it really isnt real time.  Whats published for a dealer to see or GM chat is exactly what is happening with the factories internal tracking process.

 

To a point it is what it is and will get here when it gets here.  With that said though I can see exactly what happens with a 50 cent bolt shipped from amazon, why on earth for 50k plus vehicles is there not something the factory offers to provide info to customers is beyond me. 

[Z45]

Only the selling dealer has complete access to the GM system.  GM chat can only see the event codes like any dealer could given the order number.  The people at GM chat probably never seen a GM vehicle in person, they are IT professionals answering questions with limited info.  They cannot see dealer business records with GM so you are expecting too much for basically receptionists hired to run interference between GM and the customers.

 

Btw. every interaction you have with GM chat is logged so they know your ip address and I am sure the system tells them how many times you inquired etc.

 

4300 Intermediate Delivery, listed when a vehicle is sent to an outside the plant vendor such as spray-in Bedliner or an upfitter or to another staging yard etc. 

 

If its bayed for quality control the status is; ·        4D00 Vehicle on Hold

Edited March 25, 2021 by elcamino

[Another JR]

Thanks. I had guessed the 4300 might be for the bedliner, but have been wondering if it was sitting due to the aupposed computer chip shortage. I would normally just wait patiently knowing it will eventually arrive, but I have a new truck camper arriving in six weeks and if the new truck isn’t here a week before that then I’ll need to modify my current truck to take delivery of the camper.  

[nards444]

1 hour ago, Another JR said:

Thanks. I had guessed the 4300 might be for the bedliner, but have been wondering if it was sitting due to the aupposed computer chip shortage. I would normally just wait patiently knowing it will eventually arrive, but I have a new truck camper arriving in six weeks and if the new truck isn’t here a week before that then I’ll need to modify my current truck to take delivery of the camper.  

at 3800 and beyond I dont think it would be a chips issue at that point, Unless it was some add on accessory.

[Another JR]

My order was back at 4200 shipped when I checked on 3/25.