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I have a 2020 Silverado, so no MultiPro tailgate. I assume you tried opening with fob and dash button with truck in park. Other than that, my manual has this statement:

"In the case of a dead battery, the tailgate can be opened manually. Contact your dealer or Roadside Assistance."

I asked my dealership (sales rep, service advisor and tech) and all said it was the first they heard of this and have no idea how to open with dead battery; told me to call roadside assistance but I haven't had the need yet.

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