Trailer Length Indicator not Working

[Hawkspur]

Hi all,

 

I have a 2021 Sierra 2500 Denali and a 30 foot travel trailer. I'm trying to get the trailer length indicator feature to work when the blinkers are turned on without success - the feature is supposed to display a red overlay on the side camera view. The side view works, but not the overlay.

 

I have the trailer profile set up in the trailering app with the correct dimensions and other trailering features have worked. Anyone have any ideas? The maximum length listed in 2021 trailering guide for the feature is 32 feet.

[GMCustomerService]

On 7/20/2022 at 9:40 AM, Hawkspur said:

Hi all,

 

I have a 2021 Sierra 2500 Denali and a 30 foot travel trailer. I'm trying to get the trailer length indicator feature to work when the blinkers are turned on without success - the feature is supposed to display a red overlay on the side camera view. The side view works, but not the overlay.

 

I have the trailer profile set up in the trailering app with the correct dimensions and other trailering features have worked. Anyone have any ideas? The maximum length listed in 2021 trailering guide for the feature is 32 feet.

This is certainly not what we like to hear, Hawkspur.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2021 Sierra 2500 Denali. To do so, please send an email to [email protected] with ATTN: Hawkspur/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
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[TimF.]

I am having the same problem. I have a 2021 Silverado 1500 and a 25' travel trailer. The trailer length indication does not work nor does the trailer angle indicator. On our last two trips with the trailer, when placed in reverse the screen displays the tailgate reverse camera instead of the rear trailer camera.

[GMCustomerService]

15 hours ago, TimF. said:

I am having the same problem. I have a 2021 Silverado 1500 and a 25' travel trailer. The trailer length indication does not work nor does the trailer angle indicator. On our last two trips with the trailer, when placed in reverse the screen displays the tailgate reverse camera instead of the rear trailer camera.

This is certainly not what we like to hear, TimF..  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2021 Silverado 1500. To do so, please send an email to [email protected] with ATTN: TimF./GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

[2022at4]

Any luck with this issue? I’m having the same issue. The setup says successful but no red overlay. 

[Mrjag68]

Would love to know if anyone got this issue solved.  I have a 23 2500 and cannot get the red overlay.  Had it on my 21 2500 and my 24 1500, but can't get it to work on my 23.

[SJOHIO]

Hello

Would love to know if anyone got this issue solved as well.  I have a 21 GMC SIERRA 2500 AT4 6.6 diesel and cannot get the red overlay to show up.

Thanks!!