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2019 Sierra 1500 Transmission Ticking

Shawn O'Leary
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Shawn O'Leary Enthusiast

Shawn O'Leary

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Hi all:

 

Been a while as I've had a relatively decent run without incident. Recently started hearing a ticking sound by the front driver side wheel well in my 2019 Sierra 1500 (6.2L with 10 speed). Took it in to my dealer and they isolated to the transmission but don't have a transmission specialist on staff right now. So taking it to another dealer Thursday. Anyone else run into this with their trucks? Doesn't do it on cold starts, just when at normal temps. 

 

I had an engine replacement at 6k miles (27k now) due to the oil cooler line issue; had the whole brake failure issue a couple of years ago as well. Starting to think I need to cut bait on this truck. 

Shawn O'Leary Enthusiast

Shawn O'Leary

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Getting the GM run around. One dealer confirms they hear it, but don't have the staff to handle the repair. The second dealer at first claimed its normal operation, so I had to go out and drive the truck to normal operating temperature for them so they could hear it. Sounds to me like the flywheel or perhaps the starter tapping the flywheel. Hearing again they don't have the staff to do the job. So going to a third GM dealer now. What a pain in the ass. 

Shawn O'Leary Enthusiast

Shawn O'Leary

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Finally have a diagnosis. The stator shaft support assembly needs to be replaced. Parts on order, hoping to be in next week. No loaners available so currently without a vehicle. 

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  • 2 weeks later...
Shawn O'Leary Enthusiast

Shawn O'Leary

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Got it back yesterday. Driving normally post repair, but took it to a Ford dealership for trade in evaluation. I've been a GM guy for years, but this experience has put me off. With the engine replacement, brakes and now transmission this truck has been in for service for over 4 months of my experience. All within 27k miles. I've ordered an F250 platinum with a 7.3L gas engine. Done with this thing. 

Edited by Shawn O'Leary
Shawn O'Leary Enthusiast

Shawn O'Leary

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I'm beyond frustrated... not home a week and the "fix" is leaking transmission fluid on my driveway. Can't get the dealer that did the repair to return my calls either. spacer.png

 

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GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 8/31/2022 at 10:24 AM, Shawn O'Leary said:

I'm beyond frustrated... not home a week and the "fix" is leaking transmission fluid on my driveway. Can't get the dealer that did the repair to return my calls either. spacer.png

 

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This is certainly not what we like to hear, Shawn O'Leary.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2019 Sierra 1500. To do so, please send an email to [email protected] with ATTN: Shawn O'Leary/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

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