Tailgate Power Lock Issue

[jrg799]

Hello-- Second post and you all were very helpful with the first.   I have a 2017 Silverado Crew Cab LTZ Z71 that is 6 years old w/ roughly 45k miles.  I noticed recently that when I lock my truck w/ the key fob or interior power lock my tailgate no longer locks.  It used to.  I have to remember to use the key to lock it which is annoying... but interestingly the key fob does unlock it.  Any ideas?

 

Also, I broke the little plastic piece un the bottom right hinge for the tailgate.  I know its unrelated to above, but it makes the tailgate heavier than normal.  I can't seem to figure out if I just need that plastic piece, or more to fix it.  I don't know if I did more damage than just that piece.  

 

Thanks a lot!

 

John

[GMCustomerService]

On 12/19/2022 at 12:25 AM, jrg799 said:

Hello-- Second post and you all were very helpful with the first.   I have a 2017 Silverado Crew Cab LTZ Z71 that is 6 years old w/ roughly 45k miles.  I noticed recently that when I lock my truck w/ the key fob or interior power lock my tailgate no longer locks.  It used to.  I have to remember to use the key to lock it which is annoying... but interestingly the key fob does unlock it.  Any ideas?

 

Also, I broke the little plastic piece un the bottom right hinge for the tailgate.  I know its unrelated to above, but it makes the tailgate heavier than normal.  I can't seem to figure out if I just need that plastic piece, or more to fix it.  I don't know if I did more damage than just that piece.  

 

Thanks a lot!

 

John

This is certainly not what we like to hear, jrg799.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2017 Chevrolet Silverado Crew Cab LTZ Z71. To do so, please send an email to [email protected] with ATTN: jrg799/GM Trucks in the subject line.

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