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Hands free no workie

madweazl
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madweazl Enthusiast

madweazl

Posted
Posted (edited)

Pressing the barfing man (hands free button on the steering wheel) brings up a connect service required message. This happens while our phones are connected via Android Auto (phones have unlimited data plans) while actively streaming audio and Waze so obviously the data is working. Is the hands free button connected to the OnStar service in some way that prevents its use once the trial expires even though you have an active data connection currently connected to the infotainment system?

plan.jpg

options.jpg

Edited by madweazl
UWSkier Enthusiast

UWSkier

Posted
Posted

does this happen all the time?  I've had my hands free buttons stop responding before but usually they're fine after a restart.

 

What happens if you press and hold that button with AA running?  It should bring up the assistant, I'd think.  I think a quick press rather than a long press triggers the native (not AA) voice commands, which probably require you to pay money because GM is annoying.

madweazl Enthusiast

madweazl

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Posted
20 hours ago, UWSkier said:

does this happen all the time?  I've had my hands free buttons stop responding before but usually they're fine after a restart.

 

What happens if you press and hold that button with AA running?  It should bring up the assistant, I'd think.  I think a quick press rather than a long press triggers the native (not AA) voice commands, which probably require you to pay money because GM is annoying.

 

I haven't tried a long press, I'll give that a shot. Quick press and voice commands worked fine for a while but I cant recall if it stopped prior to the trial subscription ending or when I switched phones (I'm leaning toward the subscription ending). I'll give the long press a shot and see what it does. Thanks for the idea. 

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 8/22/2023 at 12:56 PM, madweazl said:

Pressing the barfing man (hands free button on the steering wheel) brings up a connect service required message. This happens while our phones are connected via Android Auto (phones have unlimited data plans) while actively streaming audio and Waze so obviously the data is working. Is the hands free button connected to the OnStar service in some way that prevents its use once the trial expires even though you have an active data connection currently connected to the infotainment system?

plan.jpg

options.jpg

This is certainly not what we like to hear, madweazl.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with The Connected Service Plan on your 2024 GMC Sierra 3500. To do so, please send an email to [email protected] with ATTN: madweazl/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

  • 3 weeks later...
madweazl Enthusiast

madweazl

Posted
  • Author
Posted
On 8/22/2023 at 6:16 PM, UWSkier said:

does this happen all the time?  I've had my hands free buttons stop responding before but usually they're fine after a restart.

 

What happens if you press and hold that button with AA running?  It should bring up the assistant, I'd think.  I think a quick press rather than a long press triggers the native (not AA) voice commands, which probably require you to pay money because GM is annoying.

 

Just wanted to say thanks; the long press did the trick! 

  • Like 1
  • 1 year later...
Ruby Chevy New Member

Ruby Chevy

Posted
Posted

I just bought my 2024 Silverado in November '24 after numerous GMC's and like the others have said, right after trial offer, my hands free will not work.  I have models 2015 to 2021 GMC Siera's and they all worked on the handsfree without any plan.  I am very frustrated and disappointed as well

Capt Bob Enthusiast

Capt Bob

Posted
Posted (edited)

The post right above you reveals the “secret” for  hands free ops without a plan. This works for droid phones but I can’t speak for Apple products. I’ll guess it works for them also. Going out on a limb here in assuming you have paired your phone to your truck.

Edited by Capt Bob

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