2020 Lift Gate Won't Close Automatically

[CTburban]

Hi All,

 

I recently started to have an issue with my 2020 Yukon XL lift gate.  It will open when I press the fob or panel button.  However when I go to close it, the gate gets stuck after about an inch of movement and won't progress any farther to the closed position.  I can manually get the gate to lower and it will lock just fine.  I didn't have any issues opening the gate for the first week.  Now I have a similar problem in the reverse- it will open a few inches and get "stuck."  If I assist it with manual force, it will fully open.  However the same is not true for closing it.  I can't get it past the "stuck" point on the down movement to get it to keep going.  I can't tell if the assist needs to be serviced or if there is a sensor somewhere that got knocked out of position while I was cleaning the car.  I can hear the actuator running to try to move the lift gate, but it just doesn't go anywhere.  

 

Any ideas? 

 

[GMCustomerService]

On 2/21/2024 at 10:11 PM, CTburban said:

Hi All,

 

I recently started to have an issue with my 2020 Yukon XL lift gate.  It will open when I press the fob or panel button.  However when I go to close it, the gate gets stuck after about an inch of movement and won't progress any farther to the closed position.  I can manually get the gate to lower and it will lock just fine.  I didn't have any issues opening the gate for the first week.  Now I have a similar problem in the reverse- it will open a few inches and get "stuck."  If I assist it with manual force, it will fully open.  However the same is not true for closing it.  I can't get it past the "stuck" point on the down movement to get it to keep going.  I can't tell if the assist needs to be serviced or if there is a sensor somewhere that got knocked out of position while I was cleaning the car.  I can hear the actuator running to try to move the lift gate, but it just doesn't go anywhere.  

 

Any ideas? 

 

This is certainly not what we like to hear, CTburban.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2020 GMC Yukon's liftgate not closing properly. To do so, please send an email to [email protected] with ATTN: CTburban/GM Trucks in the subject line.

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