2023 Sierra 3500HD no GPS and no OnStar light

[AC84]

I have a 2023 Sierra 3500, no GPS icon and no OnStar light.  Everything else works phone connects, satellite radio picks up signal, wifi connects to home network, has anyone had this problem?

 

Thanks

[GMCustomerService]

On 5/11/2025 at 6:04 PM, AC84 said:

I have a 2023 Sierra 3500, no GPS icon and no OnStar light.  Everything else works phone connects, satellite radio picks up signal, wifi connects to home network, has anyone had this problem?

 

Thanks

Our team would like to take a look at your account on the backend and troubleshoot with you before getting your Sierra into the dealership if needed. When you can, please email us at [email protected] with your VIN and OnStar account number or the email associated to your account. Once we have that we can take a look together! By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.

[cef2lion]

My 2022 had similar issue. OnStar module needed replaced. If so, make sure Onstar programs new module to your VIN after dealer replaces module. My GM app didn’t work after the module was replaced until this was done.