Wireless Charger Cooler Not Working

[BobTheTalkingTurtle]

I have the wireless charger that is a slot under the front of the center console arm rest.  The cooling part of the setup has stopped working resulting in the phone overheating when wireless charging.  Previosuly my phone was almost cold to the touch when this cooling feature was working.  Does anyone know how this can be fixed by me or is it a dealership appointment? 

When I remove the rubber pad, at the very top is a 1-1/2 inch slot that I can feel a little cool air in there if I stick my finger in.  I do not understand how the cool air gets from this slot to the topside of the rubber mat.

[2016 Sierra Owner]

On 8/15/2025 at 6:47 PM, BobTheTalkingTurtle said:

I have the wireless charger that is a slot under the front of the center console arm rest.  The cooling part of the setup has stopped working resulting in the phone overheating when wireless charging.  Previously my phone was almost cold to the touch when this cooling feature was working.  Does anyone know how this can be fixed by me or is it a dealership appointment? 

When I remove the rubber pad, at the very top is a 1-1/2 inch slot that I can feel a little cool air in there if I stick my finger in.  I do not understand how the cool air gets from this slot to the topside of the rubber mat.

That cool air is basically coming from the A/C vent system. There is no dedicated cooler for the charger. Have you had any work involving the dash or console lately? Where the vent duct may have been taken loose or not hooked back up. 

 

On a side note. My wife has a 21 Acadia. We were on a trip one time I was driving. I put my phone down on the charger and it was there at least 2 hours. When I went to pick it up it was hot as fire. I think it was not on the charger like it needed to be and was having a tough time charging the battery. It's not done it since. 

Edited August 19, 2025 by 2016 Sierra Owner
spelling

[BobTheTalkingTurtle]

19 hours ago, 2016 Sierra Owner said:

That cool air is basically coming from the A/C vent system. There is no dedicated cooler for the charger. Have you had any work involving the dash or console lately? Where the vent duct may have been taken loose or not hooked back up. 

 

On a side note. My wife has a 21 Acadia. We were on a trip one time I was driving. I put my phone down on the charger and it was there at least 2 hours. When I went to pick it up it was hot as fire. I think it was not on the charger like it needed to be and was having a tough time charging the battery. It's not done it since. 

 

No, I have not had any work done other than oil change.  This did start sometime in the last 3-5 months.  I recall this winter removing the phone and it was rather cool.  Anyway,  was suspecting there was a vent duct that may have wiggled loose.  Do you or anyone else know where I can look for said vent duct?

[2016 Sierra Owner]

6 hours ago, BobTheTalkingTurtle said:

 

No, I have not had any work done other than oil change.  This did start sometime in the last 3-5 months.  I recall this winter removing the phone and it was rather cool.  Anyway,  was suspecting there was a vent duct that may have wiggled loose.  Do you or anyone else know where I can look for said vent duct?

Without removing pieces of the console. I don't think there is any real access to the duct to see if it has come loose.