Sun roof issue

01pewterz28 · May 16, 2006

I ran into a problem with the sunroof on my 2006 Silverado Crew Cab. The truck is 4 weeks old w/ 1200 miles. I noticed that the sunroof was slow, and yesterday it finally stopped. The bad news is that it's stuck in the vent position. I took it to the closest dealership as it was getting ready to rain. They said I need a new sunroof motor so they ordered one and will have it sent next day air. Well today arrives and no part the dealership said they looked in the computer and the motor is on National Back order and they do not know when it will be available.

They are unable to close the sunroof so it's stuck at the dealership until I guess a motor becomes available.

My question is how long can my truck sit if the sunroof motor is say on a 10-14 day back order. Can the dealership remove the motor from a new Silverado 1500 crew cab on the lot or will I just have to wait. Also how long will the dealership\GM allow me to keep my rental car?

The truck is currently at Courtesy Chevrolet @ the Airport, Orlando, FL

Thanks any help would be great.

Sean

GM-Tech · May 17, 2006

GM will pay for alternate transportation for as long as your vehicle is not driveable. We've kept customers in rentals, at GM's expense, for weeks.

Yes, GM actually expects the dealer to remove the needed part from a new vehicle in stock rather than wait weeks.

Mr. Smith · May 17, 2006

GM will pay for alternate transportation for as long as your vehicle is not driveable. We've kept customers in rentals, at GM's expense, for weeks.

Yes, GM actually expects the dealer to remove the needed part from a new vehicle in stock rather than wait weeks.

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I would like to see a dealer do customer service like that. But thats would not be the norm and it just won't happen.

01pewterz28 · May 17, 2006

GM will pay for alternate transportation for as long as your vehicle is not driveable. We've kept customers in rentals, at GM's expense, for weeks.

Yes, GM actually expects the dealer to remove the needed part from a new vehicle in stock rather than wait weeks.

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Thanks for the reply I hope they will have some good news for me today and let me know about a part.

I would like to think this dealership (franchise one) will go the extra mile and remove the part form a truck on the lot if one cannot be located.

Thanks

Sean

MS3DALE · May 17, 2006

If they won't take one out of a new truck tell them to at least put a "SPAC" case on the one they have ordered for you,They will know what your talking about. (Or at least they better know what your talking about!! )

What a "SPAC" case does is put a "priority" order on the part or parts thats ordered for a vehicle,This speeds up the shipping quite considerably on a part thats on backorder,I do this quite often here when I need a part and its on backorder.

01pewterz28 · May 17, 2006

If they won't take one out of a new truck tell them to at least put a "SPAC" case on the one they have ordered for you,They will know what your talking about. (Or at least they better know what your talking about!! )
What a "SPAC" case does is put a "priority" order on the part or parts thats ordered for a vehicle,This speeds up the shipping quite considerably on a part thats on backorder,I do this quite often here when I need a part and its on backorder.

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Thanks for the heads up I hope to here from them a little later this afternoon maybe with any luck some good news. If not I will suggest to them the "SPAC" for the part.

Thanks

Sean

pm26 · May 20, 2006

Now I am glad I did not get the sunroof on my '06 truck. Apparently they procured a bunch of crappy sunroof motors for these trucks and they are breaking left and right. How can a sunroof motor that is at least average break on a brand new truck?

01pewterz28 · May 21, 2006

Now I am glad I did not get the sunroof on my '06 truck. Apparently they procured a bunch of crappy sunroof motors for these trucks and they are breaking left and right. How can a sunroof motor that is at least average break on a brand new truck?

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Update the dealership got a new part in actually they had to next day air in an entire sun roof assembly. The tech believes the sunroof was just defective when it was installed and it was just a matter of time before it went out.

I picked the truck up on Friday evening from the delaership.

Sean