Jump to content

04 Sierra Instrument Cluster Failure

JMH0112

By JMH0112
in Ask A GM Technician

Recommended Posts

JMH0112 Enthusiast

JMH0112

Posted
Posted

Wrote about this a while back and was referred to a service bulletin. GM dealer said bulletin covered erratic needle behaviour, not total loss. Event started during cold weather, but went away as it warmed up. Now have lost all functions. Illumination lights work and check eng symbol lights when key set to run,but nothing else. Scanned for codes but none found. Any ideas would be appreciated. Thanks

4GAS$ Enthusiast

4GAS$

Posted
Posted

A recently sent letter to me from GM:

 

"As a owner of a 2004 Chevrolet Silverado, your satisfaction with

our product is very imporant to us.

 

This letter is intended to make you aware that your vehicle could develop

a condition where one or more of the instrument panel gauge needles may

stick, flutter, or become inoperative. This may cause inaccurate readings,

including the speedometer and fuel gauge.

 

Do not take your vehicle to your GM dealer as a result of this letter unless

you believe that your vehicle has this condition.

 

What We Have Done: General Motors is providing owners with a special coverage

that extends the warranty on the instrument panel cluster for the condition described

above. If this condition occurs on your 2004 model year Chevrolet Silverado within 7

years of the date your vehicle was originally placed in service or 70,000 miles, whichever

occurs first, the condition will be repaired for you at no charge.

 

What You Should Do: Repairs and adjustments qualifying under this special coverage

must be preformed by a General Motors dealer. If you believe your vehicle has this

condition, contact your Chevrolet dealer to schedule an appointment at a time that is

convenient for you. Your dealer will inspect the vehicle and if the condition is found,

your dealer will replace the instrument panel cluster.

 

When calling your dealer, please have your 17 character vehicle identification number

(VIN) handy so your dealer can ensure the cluster will be available on your appointment

date, if needed. Your dealer will also need the mileage on your vehicle. Keep this letter

with your other important glove box literature for future reference.

 

Reimbursement: The enclosed form explains what reimbursement is available and how

to request reimbursement if you have paid for repairs for the special coverage condition.

 

If you have any questions or need any assistance, just contact your dealer or the

Chevrolet Customer Assistance Center between the hours of 8:00 AM and 11:00 PM,

EST, Monday through Friday. They can be reached at 1-800-630-2438 (TTY 1-800-833-2438)"

 

 

I was the second owner of my 2004 Silverado & yes the dealer fixed it (replaced it)

at no cost to me. I recieved this letter after they fixed my truck! I then sold the truck.

JMH0112 Enthusiast

JMH0112

Posted
  • Author
Posted
I just reread your post JMHO112, Yes my

"instrument panel cluster" was indeed

dead!

 

When I went to dealer, they gave me the usual spiel " we can check it out for a fee. If it is covered we will reimburse you". I guess I have to chance they dont screw me.

JMH0112 Enthusiast

JMH0112

Posted
  • Author
Posted
I just reread your post JMHO112, Yes my

"instrument panel cluster" was indeed

dead!

 

When I went to dealer, they gave me the usual spiel " we can check it out for a fee. If it is covered we will reimburse you". I guess I have to chance they dont screw me.

 

 

 

An aside to this, is there a GM telephone number or website one can contact to make them aware of my problem?

JMH0112 Enthusiast

JMH0112

Posted
  • Author
Posted
I just reread your post JMHO112, Yes my

"instrument panel cluster" was indeed

dead!

 

When I went to dealer, they gave me the usual spiel " we can check it out for a fee. If it is covered we will reimburse you". I guess I have to chance they dont screw me.

 

 

 

An aside to this, is there a GM telephone number or website one can contact to make them aware of my problem?

 

Never mind. Read the earlier post and found telephone nr. Thanks

4GAS$ Enthusiast

4GAS$

Posted
Posted
I just reread your post JMHO112, Yes my

"instrument panel cluster" was indeed

dead!

 

When I went to dealer, they gave me the usual spiel " we can check it out for a fee. If it is covered we will reimburse you". I guess I have to chance they dont screw me.

 

 

 

An aside to this, is there a GM telephone number or website one can contact to make them aware of my problem?

 

Never mind. Read the earlier post and found telephone nr. Thanks

 

 

You may have to fight to get them to honor this repair. I had no

problem with this issue, but they would NOT touch my rear breaks

(under the factory bumper to bumper warranty), on my truck, that

only had 18,000 miles and the rear pads were completely gone, the

front looked as new. I've come to find out the rear disc's on many of

the trucks did this, hence the return to the drum breakes on the new

trucks.........this made me so mad I sold the truck! GM dose NOT honor

it's warranty as far as I'm concerned.

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Forum Statistics

    250.3k
    Total Topics
    2.7m
    Total Posts

  • Member Statistics

    342,716
    Total Members
    8,960
    Most Online
    BDS my HD
    Newest Member
    BDS my HD
    Joined

  • Who's Online   4 Members, 1 Anonymous, 725 Guests (See full list)

  • Latest Articles

  • Posts

    • BDS my HD
      Brand new to this forum. Questions about re-gearing my 26’ HD

      By BDS my HD · Posted

      Hello hello looking forward to expanding my knowledge of the 2026 2500 HD that I just bought.   Truck has 3500 miles on it four-wheel-drive crew cab and I’m about to put a 6 1/2 inch BDS lift on it 18 x 10 -25 offset with 37’s   Already have the wheels and tires just waiting on the lift install in about three weeks   Question what surprises am I not gonna be happy with?  I’m not new to lifted trucks so I know that acceleration towing gas mileage all that is affected..   Question is those of you that have this truck this powertrain with a 10 speed Allison and have done the mods that I’m doing,,, how bad is it? Is that Allison constantly gonna be hunting for the right gear to go into? And what about towing, acceleration, fuel consumption as mentioned?    Lastly how come I can’t find any ring pinion gear set up for these axles and when could I expect to see them?   I apologize if there’s any typos I’m doing speech to text on my iPhone.    
    • linc45bn
      2013 2500HD 6.0L intermittent no crank no start

      By linc45bn · Posted

      I've got a 2013 2500 6.0L Flexfuel. Drove the truck earlier today with no issues. Went to run an errand tonight and noticed key fob wouldn't work. Figured battery was dead, so replaced fob batter. Still wasn't working. Grabbed my other set of keys with the other fob and that one wasn't working either. So I manually unlock truck and insert key. Interior lights come on, dashboard lights up, turn key and truck starts. Turn truck off, like a moron, and try starting again. This time no crank, no click, no nothing. Lights still come on and dash lights up, but now I'm getting a service 4wheel drive, service tire monitor, etc. Check voltage on battery and Im showing 12.2v. Throw my battery charger on it and give it 15 mins and try starting again. But still no crank no start. Decide maybe its a bad battery, run to autozone grab a new one and put it in. Same issue. Disconnect battery and let it sit for 15 mins. Try again and still nothing. I had managed to roll the windows down earlier as its a humid night, but now I can't get them to roll up. Power locks are also not working now. Then randomly I try the key again, and it fires right up. Immediately I roll up the windows as we have nothing but rain forecast this week. I shut it back off wait 30 seconds and start up again. Worked a 2nd time. So turn it off, start putting things back together. Try one more time, and back to no crank no start. And now the car alarm starts going off. Had to disconnect battery and leave it that way for the night as I don't think my neighbors would appreciate my alarm going off again tonight. Any thoughts or help would be appreciated. 
    • Grumpy Bear
      first oil change - 2026 2500HD gas

      By Grumpy Bear · Posted

      No one will care for you like you care for you. Do what you can for as long as you can. IMHO of course. 
    • Grumpy Bear
      Oil Consumption

      By Grumpy Bear · Posted

      How about them NICKS!!! 
    • Peoplemvr
      GMC 1500 Illuminated Front Grill Emblem REPLACEMENT.

      By Peoplemvr · Posted

      Hi there.  Long time lurker, first post.    i have read the previous posts regarding the water ingress problem with this emblem.  I bought my 1500 SLT the  summer of 2025 new and after reading the MANY problems with these emblems failing I decided to install one anyways.  As per a YouTube video, I sealed ( or tried to) this sign with silicone sealant around the outer perimeter joint and the holes that were already somewhat sealed on the rear plate of the emblem.  And installed the connector assembly using dielectric grease on the connectors. The installation looked great and worked well for about 4 months……then FAILURE.  Grrrrrr…… I live in the great white north and wash my truck weekly in an automatic car wash  to keep the salt off.  Let me tell you that removing the old, failed emblem is a whole different animal than removing the OEM individual letters without removing the grill assembly. Mainly because the illuminated logo is built differently than the original letters which  you can remove the red surface lettering with a knife or some kind of blade which gives access to the tabs which hold the logo onto the grill. So I had to essentially destroyed the old emblem to remove it. Doing so killed my chance of doing somekind of autopsy on the failed , old logo.  But there was plenty of water inside when I ripped it apart.  Prior to installing the new assembly I tried it with the old harness and it works fine.   Does anyone have any insight as to where the water is getting into this emblem? I intend to seal the new logo with slow curing epoxy this time around using a syringe.  I think this newer emblem may be an updated unit which I hope GM got the vendor to fix. It has an October 2025 date on it.    If this one  fails,  I am just going to revert back to the non-illuminated letters….AFTER PULLING THE GRILL.    Any thoughts on sealing with epoxy would be appreciated. Thx!   Doug  

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...